Notes to Investors Non-GAAP Financial Measures Vestis reports its financial results in accordance with U.S. GAAP, but in this presentation and the non-GAAP reconciliations that follow, Vestis also uses the following non-GAAP measures: Adjusted Basic Earnings Per Share ("EPS"), Adjusted Diluted EPS, Adjusted EBITDA, Adjusted EBITDA Margin, Adjusted Net Income (Loss), Free Cash Flow, Adjusted Free Cash Flow, Net Debt, Net Leverage Ratio, Operating Leverage, Trailing Twelve Months Covenant Adjusted EBITDA, Adj ...

Financial Data and Key Metrics Changes - Reported revenue for Q4 2025 was $712 million, or approximately $660 million when normalized, reflecting a decline of $24 million, or 3.5% year-over-year compared to Q4 2024 [13][14] - Adjusted EBITDA for Q4 was $65 million, representing an adjusted margin of 9.1%, down from 11.8% in the same quarter last year [16][20] - Full-year effective tax rate for 2025 was 9.2%, with an expectation of 25-30% for 2026 [15][16] Business Line Data and Key Metrics Changes - Rental revenue decreased by $18 million, while direct sales revenue fell by $5 million, contributing to the overall revenue decline [13][14] - Business retention as measured in revenue dollars was 91.8% at the end of Q4, essentially flat compared to the previous quarter [14] Market Data and Key Metrics Changes - The normalized revenue impact from churn or lost business was approximately $60 million compared to the same quarter in the prior year [14] - The company experienced a negative foreign currency impact of $1 million [13] Company Strategy and Development Direction - The company has initiated a multi-year business transformation plan focusing on commercial excellence, operational excellence, and asset and network optimization [4][7][18] - The transformation plan aims to generate run-rate operating cost savings of at least $75 million by the end of 2026 [18][19] - The company is committed to improving customer relationships and service quality while optimizing its product mix to enhance long-term margins [6][10][24] Management's Comments on Operating Environment and Future Outlook - Management acknowledged challenges in customer service and revenue quality, emphasizing the need for a disciplined approach to pricing and customer retention [4][5][6] - The company expects revenue for fiscal 2026 to be flat to down 2% compared to normalized fiscal 2025 revenue, with adjusted EBITDA projected between $285 million and $315 million [19][20] - Management expressed optimism about the transformation plan and its potential to unlock operating leverage and deliver consistent, profitable growth [10][25] Other Important Information - The company generated $31 million in operating cash flow and $16 million in free cash flow during the quarter, reflecting improvements in working capital efficiency [17] - Net debt at the end of the fiscal quarter was $1.34 billion, with no debt maturities until 2028 [17][18] Q&A Session Summary Question: What is the current state of company culture and the team in place for the transformation? - Management acknowledged that employee engagement levels are not at their highest due to recent challenges but emphasized the importance of a strong vision and leadership to guide the transformation [28][30] Question: How does the company plan to optimize its network and logistics? - Management stated that the focus is on optimizing plant operations first before making decisions on network consolidation, ensuring that plants operate effectively to support customer needs [37][60] Question: What are the assumptions behind the fiscal 2026 free cash flow guidance? - The guidance includes estimates for interest, cash taxes, and restructuring charges, with capital expenditures expected to be in line with the previous year [46][47] Question: How does the company plan to implement its new pricing strategy? - The new pricing strategy will align costs to serve with pricing decisions, focusing on improving service quality and leveraging existing customer relationships for growth [71][87]

Financial Performance - Revenue for Fiscal Q3 2025 was $673.8 million, a decrease of 3.5% compared to $698.2 million in Fiscal Q3 2024[15] - Gross profit decreased by 10.1% year-over-year, from $202.5 million in Fiscal Q3 2024 to $182.1 million in Fiscal Q3 2025[15] - Gross margin decreased by 197 basis points year-over-year, from 29.0% in Fiscal Q3 2024 to 27.0% in Fiscal Q3 2025[15] - Adjusted EBITDA decreased by 26.3% year-over-year, from $86.9 million in Fiscal Q3 2024 to $64.0 million in Fiscal Q3 2025[15] - Adjusted EBITDA margin decreased by 295 basis points year-over-year, from 12.4% in Fiscal Q3 2024 to 9.5% in Fiscal Q3 2025[15] - Free cash flow decreased by 71.1% year-over-year, from $27.7 million in Fiscal Q3 2024 to $8.0 million in Fiscal Q3 2025[15] Revenue Disaggregation - Consolidated uniforms revenue decreased by 6.7%, from $279.004 million in Fiscal Q3 2024 to $260.427 million in Fiscal Q3 2025[48] - Consolidated workplace supplies revenue decreased by 1.4%, from $419.244 million in Fiscal Q3 2024 to $413.372 million in Fiscal Q3 2025[48] - Rental revenue decreased by 2.7%, and direct sales revenue decreased by 14.2%[13] Liquidity and Debt - Total available liquidity was $290 million, including $24 million cash on hand[14] - Net debt was $1.3 billion[38] - Net leverage ratio was 4.50x[14, 38]

Financial Data and Key Metrics Changes - Second quarter revenue was $665 million, a decline of approximately $18 million or 2.7% from Q1, which was significantly below the expected growth [6][16] - Adjusted EBITDA was $63 million or 9.4% of revenue, a reduction of 250 basis points compared to Q1 [6][22] - Net loss for the quarter was $28 million, with a diluted loss per share of $0.21; on an adjusted basis, the net loss was $6 million with a diluted loss per share of $0.05 [22] Business Line Data and Key Metrics Changes - Revenue from rental business decreased by $11 million, while direct sales declined by $7 million [17][20] - New business contributed $17 million or 2.4% of revenue growth during the quarter, with a 35% increase in recurring revenue year over year [17][18] - Customer retention was 92.4% at the end of Q2, consistent with previous years [18] Market Data and Key Metrics Changes - The decline in revenue was attributed to lost business exceeding new business, although the gap narrowed by approximately 10% [11][18] - Revenue from existing customers declined by approximately $8 million compared to Q1, including a $4 million decrease in L and R revenue [19] Company Strategy and Development Direction - The company is focused on improving customer service and operational effectiveness, with a customer-centric approach being emphasized [12][13] - A new CEO will be stepping in to drive profitable growth and ensure a seamless transition [4][5] - The company is committed to deleveraging and disciplined capital allocation, with an amendment to the credit agreement providing additional flexibility [14][26] Management's Comments on Operating Environment and Future Outlook - Management expressed disappointment with Q2 performance but noted positive trends in recent months, including sequential monthly revenue growth [15][29] - The company is optimistic about entering Q3 in a stronger position, expecting revenue growth and margin expansion [15][30] Other Important Information - The company has suspended annual guidance and shifted to quarterly guidance due to recent performance and macroeconomic uncertainties [28][69] - A significant investment of $30 million in inventory was made to support new customer installations [23][44] Q&A Session Summary Question: Confidence in Q3 earnings guidance - Management expressed confidence in the Q3 guidance, citing improved trends and a better understanding of financial metrics [35][36] Question: Actions on cost structure - Management indicated ongoing efforts to utilize assets efficiently while balancing investments in customer service [39][45] Question: Service issues and competitive dynamics - Management acknowledged ongoing service issues but emphasized renewed focus on improvements and customer-centric culture [50][51] Question: Cultural transformation timeline - Management stated that cultural transformation will take time and will be influenced by the new CEO [72] Question: Update on strategic advisors - Management confirmed no active activity regarding strategic advisors at this time [70] Question: Year-over-year revenue decline causes - Management attributed the decline to lost business exceeding new business, service issues, and a significant loss of a large national account [88]

Financial Data and Key Metrics Changes - Second quarter revenue was $665 million, a decline of approximately $18 million or 2.7% from Q1, which was significantly below the expected growth [6][16] - Adjusted EBITDA was $63 million or 9.4% of revenue, a reduction of 250 basis points compared to Q1, reflecting the impact of lower revenue on the company's fixed cost structure [6][22] - Net loss for the quarter was $28 million, with a diluted loss per share of $0.21, while adjusted net loss was $6 million with a diluted loss per share of $0.05 [22] Business Line Data and Key Metrics Changes - Revenue from rental business decreased by $11 million, while direct sales declined by $7 million, with the latter reflecting typical seasonality [6][17] - New business contributed $17 million or 2.4% of revenue growth during the quarter, with a 35% year-over-year increase in recurring revenue installations [17][18] - Customer retention rate was 92.4% at the end of Q2, consistent with previous years, despite a decline in revenue from existing customers by approximately $8 million [18][19] Market Data and Key Metrics Changes - The company experienced a significant decline in volume as some customers adjusted their demand seasonally, particularly in workplace supplies [8][19] - The impact of lost business was approximately $20 million, which improved by roughly 10% compared to Q1 [18] - The company noted that the decline in direct sales was primarily due to the loss of a large national account customer, which represented approximately $26 million in annual revenue [20] Company Strategy and Development Direction - The company is focused on improving customer service and operational effectiveness, with a strong emphasis on a customer-centric approach [12][13] - There is a commitment to deleveraging and disciplined capital allocation, with an amendment to the credit agreement providing additional flexibility [14][26] - The company is optimistic about entering Q3 in a stronger position, with expectations for revenue growth and margin expansion [15][29] Management's Comments on Operating Environment and Future Outlook - Management expressed disappointment with Q2 performance but highlighted positive trends in recent months, including sequential monthly revenue growth [10][29] - The new CEO, effective June 2, 2025, is expected to drive profitable growth and ensure a seamless transition [4][5] - Management is confident in the guidance for Q3, citing improved trends and a better understanding of financial metrics [35][36] Other Important Information - The company generated $7 million in operating cash flow, but cash flow was negative due to lower profit and higher working capital investments [23] - The company has a strong liquidity position with no debt maturities until 2027 and $293 million of available liquidity [26] - The company has suspended annual guidance and shifted to quarterly guidance due to recent performance and macroeconomic uncertainties [28][68] Q&A Session Summary Question: Confidence in Q3 earnings guidance - Management expressed confidence in the Q3 guidance, noting that trends support this outlook and that they are monitoring sustainability [35][36] Question: Actions on cost structure - Management indicated ongoing efforts to better utilize assets and facilities while balancing investments to retain customers and improve service [39][45] Question: Service issues and competitive dynamics - Management acknowledged ongoing service issues but emphasized improvements in organization and customer focus to address these challenges [50][51] Question: Cultural transformation timeline - Management stated that cultural transformation will take time and is focused on accountability and effective communication within the organization [70][71] Question: Update on strategic advisors - Management confirmed there is currently no active activity regarding strategic advisors [69] Question: Year-over-year revenue decline causes - Management attributed the revenue decline to lost business exceeding new business, lower volume with existing customers, and the loss of a significant national account [86][87]

Financial Performance - Revenue for Q2 2025 was $665 million, a decrease of 6% year-over-year from $705 million in Q2 2024[5] - Gross profit for Q2 2025 was $175 million, a decrease of 13% year-over-year from $201 million in Q2 2024[5] - Adjusted EBITDA for Q2 2025 was $48 million, a decrease of 45% year-over-year from $87 million in Q2 2024[5] - Adjusted EPS for Q2 2025 was a loss of $005, compared to earnings of $013 in Q2 2024[5] - Free cash flow for Q2 2025 was negative $7 million, compared to positive $63 million in Q2 2024[5] Revenue Drivers and Trends - The year-over-year revenue decline was driven by $18 million in lost business exceeding new customer growth, $6 million in reduced volume with existing customers, $7 million in lower direct sales, and $5 million from one-time customer exit billings[8] - Revenue improved each month in Q2 2025, with continued improvement in April[8] - The company experienced a sequential revenue decline of approximately $18 million, with $11 million from rental and $7 million from direct sales[14] - Installed recurring revenue from new customers increased by 10% quarter-over-quarter and 35% year-over-year, skewed toward the second half of Q2[17] Guidance and Future Focus - Revenue guidance for Q3 2025 is $674 million to $682 million[8] - Adjusted EBITDA for Q3 2025 is expected to be at least $63 million, representing growth versus Q2[8] - The company is focused on strengthening its core business, prioritizing customer retention, and driving high-quality growth with new customers[37] - The company aims to operate within a target net leverage range of less than 30x and maintain a strong liquidity position, with $293 million of available liquidity at the end of Q2[39]