Core Viewpoint - Xiaomi has issued a statement clarifying the confusion surrounding the diving capabilities of its Xiaomi Watch S4 Sport and the standard version, emphasizing the importance of accurate information and the distinction between the two models [1][2]. Group 1: Product Clarification - The Xiaomi Watch S4 standard version is certified with a 5ATM waterproof rating but is not certified for diving and has never claimed to have diving capabilities [1]. - The Xiaomi Watch S4 Sport is certified for diving with a 5ATM waterproof rating and has received SGS EN13319 international diving certification, allowing for recreational scuba diving up to a depth of 40 meters [2]. Group 2: Customer Service and Response - A recent incident involved a user who had their Xiaomi Watch S4 Sport replaced after it was confirmed to meet warranty conditions, but the service team's communication regarding post-repair usage was not sufficiently clear, leading to user concerns about diving capabilities [2]. - The company has reached out to the affected user to clarify the situation and has conducted a comprehensive review of service standards to improve future service quality [2].

Core Viewpoint - Xiaomi has addressed recent criticisms regarding the diving capabilities of its Xiaomi Watch S4 Sport, clarifying that the standard version does not have diving certification and emphasizing the importance of accurate information dissemination [1][2]. Group 1: Product Clarification - The Xiaomi Watch S4 standard version is rated at 5ATM for water resistance but is not certified for diving and has never claimed to have diving capabilities [2]. - The Xiaomi Watch S4 Sport is also rated at 5ATM but has received SGS EN13319 international diving certification, allowing for recreational scuba diving, free diving, and instrument diving up to a depth of 40 meters [2]. - The company has acknowledged a misunderstanding regarding the use of the Xiaomi Watch S4 Sport after a repair, which led to user concerns about its diving capabilities, and has apologized for the lack of clarity in communication [2]. Group 2: Company Response - Xiaomi has stated its commitment to protecting its reputation against malicious misinformation and misleading narratives that could harm its business interests [1]. - The company has conducted a thorough review of its service standards to enhance the quality of customer service following the incident [2].