New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% of consumers saying chatbots fail to resolve their issues, Zoom Virtual Agent 3.0 can help organizations close that gap SAN JOSE, Calif., Feb. 24, 2026 (GLOBE NEWSWIRE) -- Today Zoom Communications, Inc. (NASDAQ: ZM) unveiled Zoom Virtual Agent 3.0 (ZVA), the next evolution in agentic automation. ZVA introduces a new execution architecture and expanded AI capabiliti ...

Core Insights - Zoom Communications, Inc. has launched AI Companion 3.0, marking a significant evolution in its AI solutions aimed at enhancing personal workflows and collaboration [1][3] - The new version incorporates a federated AI approach, combining Zoom's proprietary models with third-party models from OpenAI and Anthropic, as well as open-source models like NVIDIA Nemotron [2] Product Features - AI Companion 3.0 introduces new capabilities for personal workflows (currently in beta) and agentic AI features for Zoom Docs, which will be available soon [1][5] - The conversational work surface allows users to transform meeting discussions into actionable insights and tasks without needing to upload transcripts or documents [6][10] - Enhanced features include automated task management, agentic retrieval capabilities, and a daily reflection report to summarize meetings and tasks [10] Market Positioning - The launch is positioned as a pivotal moment for Zoom, transitioning from a meeting-focused company to a leader in AI-driven intelligent work orchestration [3][8] - The company emphasizes democratizing access to AI, making advanced capabilities available to a broader range of users, including those on free-tier plans [4][8] Collaboration and Partnerships - Collaborations with companies like Oracle and NVIDIA are highlighted, showcasing how AI Companion 3.0 enhances productivity and collaboration within organizations [4][6] - The integration of NVIDIA's Nemotron models is noted for enabling advanced reasoning and retrieval-augmented generation within Zoom's AI framework [4] Accessibility and Pricing - AI Companion can be accessed via a desktop web browser, making it easier for users to engage with its features [4] - The standalone version of AI Companion is available for $10 per month, allowing users without a paid Zoom Workplace license to utilize its capabilities [4][5]

Financial Performance - Zoom's total revenue reached $1230 million, a 4% year-over-year increase [22] - Non-GAAP operating income was $506.95 million, resulting in a non-GAAP operating margin of 41.2% [34] - Diluted EPS reached $2.01, a 205% increase, while non-GAAP diluted EPS was $1.52, a 10% increase [22] - Free cash flow was $614 million, representing a free cash flow margin of 50% [27] Customer Growth and Expansion - Customers contributing over $100,000 in TTM revenue increased by 9% year-over-year [21] - The trailing twelve months net dollar expansion rate for enterprise customers was 98% [21] - Workvivo total customers reached 1225, up 70% year-over-year [9] Product and Service Adoption - Zoom Phone reached 10 million paid seats [9] - Zoom Team Chat monthly active users (MAUs) grew 20% year-over-year [9] - Zoom AI Companion 3.0 MAUs continues to grow 4x year-over-year [9] Future Outlook - Zoom anticipates Q4 FY26 revenue between $1230 million and $1235 million [28] - The company projects full fiscal year 2026 revenue between $4852 million and $4857 million [28]