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Billings & Customer Retention: DOCU's Business Strength Indicators
ZACKSยท 2025-11-25 16:16
Core Business Performance - Docusign's core subscription business has shown strength, with a dollar net retention rate increasing to 101% in Q1 and 102% in Q2 of fiscal 2026, up from 99% a year ago, indicating improved customer retention and expansion [1][7] - Revenue growth was 8% year-over-year in Q1 and 9% in Q2 of fiscal 2026, reflecting a shift towards a recurring and high-margin model [2][7] - Billings increased by 13% year-over-year in Q2, demonstrating traction in acquiring new agreements and expanding existing contracts [2] Customer Base and Profitability - Docusign expanded its customer base by 9% year-over-year, surpassing 1.7 million customers by the end of Q2 fiscal 2026 [3] - The number of customers spending $300,000 annually rose by 7% year-over-year to 1,137, enhancing profitability prospects [3] - The non-GAAP operating margin improved to 29.8% in Q2, up 30 basis points from the previous quarter, driven by increased revenues and effective expense management [3] Market Position and Valuation - Docusign's performance indicates the strength and scalability of its subscription model, supported by customer retention and significant billings growth [4] - The stock has declined by 22.7% over the past year, underperforming compared to industry peers [5] - Docusign trades at a forward price-to-earnings ratio of 16.53, which is lower than the industry average of 31.05 and cheaper than Appian and Arlo Technologies [9]