Financial Data and Key Metrics Changes - The company reported revenue of approximately $2,400,000,000 for Q2, an increase of 1.5% year on year on both a constant currency and reported basis [14] - Adjusted free cash flow was $200,000,000 in the quarter, an improvement of about $240,000,000 sequentially from Q1 [17] - Non-GAAP diluted EPS was $2.7 per share, an increase of $0.1 year on year [17] - GAAP net income was $42,000,000 for the quarter, with GAAP diluted EPS at $0.63 per share [17] Business Line Data and Key Metrics Changes - Revenue from retail, travel, and e-commerce clients grew 3% year on year, led by growth with travel clients [15] - Media and Communications also grew 3% year on year, while revenue from banking, financial services, and insurance clients grew 2% [15] - The tech and healthcare verticals were relatively flat, reflecting offshore movement [15] Market Data and Key Metrics Changes - The company is seeing a strong pipeline across verticals and geographies, with a favorable mix of services and margin profiles [7] - A Gartner study revealed that 85% of enterprises expect to increase their outsourcing budget over the next two to three years, primarily for AI initiatives [9] Company Strategy and Development Direction - The company is focused on delivering integrated technology-led solutions that align with client needs and expanding the value provided across a broader portfolio of business solutions [12] - The strategy includes automating or de-investing in commodity work to keep the underlying business healthy [12] - The company is well-positioned against competitors, particularly for large-scale programs that combine consulting, IT integration, CX expertise, and AI [13] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the second half of the year, expecting revenue and margin improvement as investments made begin to pay off [12][23] - The company anticipates a steady acceleration in growth rates and is committed to driving strong year-on-year free cash flow growth [23] - Management noted that clients are centralizing spend with partners that have scale, breadth, and expertise to deliver real-world solutions [12] Other Important Information - The company returned approximately $67,000,000 to shareholders in the quarter, including share repurchases and dividends [18] - Cash and cash equivalents at the end of the quarter were $343,000,000, with total debt at approximately $4,900,000,000 [18] Q&A Session Summary Question: What is the outlook for revenue acceleration in the second half? - Management indicated that momentum is broad-based across verticals and geographies, with positive trends in banking, tech, and media [28] Question: How is AI impacting the company's market position? - The company has seen strong adoption of its AI solutions, with clients increasingly interested in practical applications rather than hype [10][36] Question: What caused the margin decline in Q2? - The margin decline was primarily due to clients pausing projects in response to tariffs, but management expects margins to improve in Q3 [16][44] Question: What is the expected revenue contribution from IX Hello and IX Hero? - Management expects these AI offerings to be accretive by the end of Q4 and sees potential for revenue growth without increasing spending [54] Question: How is the company addressing pricing dynamics? - There is growing interest in outcomes-based pricing, but the company still primarily operates on a transactional basis [87]

Financial Data and Key Metrics Changes - The company reported revenue of approximately $2,400,000,000 for Q2, an increase of 1.5% year on year on both a constant currency and as reported basis [14] - Adjusted free cash flow was $200,000,000 in the quarter, an improvement of about $240,000,000 sequentially from Q1 [18] - Non-GAAP diluted EPS was $2.7 per share, an increase of $0.1 year on year [17] - GAAP net income was $42,000,000 for the quarter, with GAAP diluted EPS at $0.63 per share [17] Business Line Data and Key Metrics Changes - Revenue from retail, travel, and e-commerce clients grew 3% year on year, led by growth with travel clients [15] - Media and Communications also grew 3% year on year, while revenue from banking, financial services, and insurance clients grew 2% [15] - The tech and healthcare verticals were relatively flat, reflecting offshore movement [15] Market Data and Key Metrics Changes - The company is seeing a strong pipeline across verticals and geographies, with a positive sentiment from clients regarding increased outsourcing budgets [9][10] - A Gartner study revealed that 85% of enterprises expect to increase their outsourcing budget over the next two to three years, primarily to support their AI agenda [9] Company Strategy and Development Direction - The company is focused on delivering integrated technology-led solutions that align with client needs and expanding the value provided across a broader portfolio of business solutions [12] - The strategy includes automating or de-investing in commodity work to keep the underlying business healthy [12] - The company is well-positioned against competitors, particularly for large-scale programs that combine consulting, IT integration, CX expertise, and AI [13] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the second half of the year, expecting revenue and margin improvement due to a strong pipeline and new business signed [20][22] - The company anticipates meaningful sequential margin improvement in both Q3 and Q4, driven by the recovery from the tariff impact and ongoing investments in technology [16][22] - Management noted that clients are looking for pragmatic solutions and are increasingly centralizing spend with partners that have scale and expertise [12][13] Other Important Information - The company returned approximately $67,000,000 to shareholders in the quarter, including share repurchases and dividends [19] - Cash and cash equivalents at the end of the quarter were $343,000,000, with total debt at approximately $4,900,000,000 [19] Q&A Session Summary Question: Revenue acceleration in the second half - Management indicated that revenue acceleration is broad-based, with solid pipeline building across geographies and verticals, particularly in banking, tech, and media [28] Question: AI technology journey and market recognition - Management highlighted strong market traction for their AI products, with clients adopting their technology faster than expected and seeing significant growth in adjacent services [36] Question: Margin impacts in Q2 - Management explained that margins were impacted by clients pausing projects due to tariffs, but they expect margins to improve as clients resume projects and new business ramps up [40][42] Question: Revenue contribution from IX Hello and IX Hero - Management expects IX suite products to be accretive by the end of Q4 and plans to maintain spending while accelerating revenue growth [54] Question: Operating environment and sales cycles - Management noted that transformation deals are taking longer but are not shrinking, and they are seeing good win rates in their pipeline [62] Question: Pricing strategy evolution - Management mentioned an increasing interest in outcomes-based pricing but noted that traditional transactional pricing still dominates their revenue streams [87]

Core Insights - Concentrix Corporation has launched iX Hero, an AI-powered application designed to enhance customer experience by integrating human interaction with advanced technology [1][4] - The application aims to address inefficiencies in customer interactions, targeting common frustrations such as slow and unclear responses [2][3] Product Features - iX Hero provides fast, accurate, and consistent AI-assisted answers, streamlining the information available to advisors [4] - The application integrates seamlessly with existing contact center platforms, CRMs, and workflows, and offers data-driven coaching to improve advisor performance [4][8] - It includes capabilities for summarizing and transcribing conversations, reducing after-call workload for advisors [8] Pilot Results - Pilot implementations of iX Hero have shown significant improvements, such as increasing sales conversion rates from 2% to 7%, resulting in a 250% increase in monthly revenue for a consumer electronics company [5] - Another pilot demonstrated a 22% reduction in average call handling time, leading to lower costs and higher customer satisfaction (CSAT) [5] - A global energy company reported a CSAT increase from 72% to 81.8%, a 13.5% improvement driving sales growth within 3 to 4 months [5] Client Testimonials - Razor, a leading scooter innovator, reported that iX Hero has provided valuable insights and improved overall efficiencies in customer interactions [6] Company Vision - Concentrix emphasizes its commitment to blending technology with human empathy to transform customer experiences, equipping advisors with tools for smarter and more efficient interactions [7]