Financial Data and Key Metrics Changes - Total revenues increased to $17.3 billion for Q4 2025 and $67.7 billion for the year, with net income applicable to common shareholders at $3.8 billion for the quarter and $10.2 billion for the year [4] - Adjusted net income was $3.8 billion, or $14.31 per common share for Q4, and $9.3 billion, or $34.83 per share for 2025, compared to $1.9 billion in 2024 [4] - The primary drivers of increased income included better underwriting losses, lower catastrophes, and reserve releases from prior years [4] Business Line Data and Key Metrics Changes - The Property-Liability business generated strong results, with premiums earned increasing by 4.4% in auto insurance and 15% in homeowners insurance [15] - Auto policy growth was 2.3% and homeowners policy growth was 2.5%, with the auto combined ratio improving by 10 points compared to the prior year [15] - Homeowners insurance recorded a combined ratio of 84.4, reflecting strong underlying performance and lower catastrophe losses [16] Market Data and Key Metrics Changes - The protection services segment grew policies in force by 3.3% to 172 million, with revenue increasing by 11.7% to $3.3 billion for the year [13] - Domestic revenue in the protection services segment increased by 8.1% year-over-year, while international revenue surged by 39.7% [14] - The auto insurance growth accelerated geographically, with 20 states growing policies by at least 4% and representing over 70% of countrywide written premium [18] Company Strategy and Development Direction - The company aims to increase personal property-liability market share and expand customer protection, focusing on affordability and operational excellence [3] - The Transformative Growth initiative has reduced the adjusted expense ratio by 6.6 points since 2018, allowing for competitive pricing while maintaining margins [10] - New products like the Affordable, Simple, Connected auto insurance have been introduced in multiple states to enhance customer value [11] Management's Comments on Operating Environment and Future Outlook - Management highlighted the importance of addressing insurance affordability through cost reductions rather than profit increases, emphasizing the need for legislative changes to control costs [5][6] - The competitive landscape remains challenging, with key competitors being Progressive, GEICO, and State Farm, but the company believes its Transformative Growth strategy is effective in gaining market share [30][31] - Management expressed optimism about the future, citing strong growth potential in homeowners insurance and the effectiveness of new product offerings [32] Other Important Information - The company returned $2.2 billion to shareholders in 2025 through dividends and share repurchases, with a new $4 billion share repurchase program authorized [22] - The investment portfolio performed well, with net investment income rising to $3.4 billion, reflecting strong risk discipline and higher fixed income yields [20] Q&A Session Summary Question: Regulatory and legislative changes regarding rate relief - Management acknowledged the complexity of predicting regulatory changes but emphasized the need for cost reductions to improve affordability for consumers [25][26] Question: Competitive landscape in auto and home insurance - Management noted that competition is intense but believes their differentiated products and pricing strategies position them well in the market [28][30] Question: Impact of legacy policies on auto PIF - Management confirmed that the slide includes inactive brands and is focused on overall growth rather than just active brands [43][44] Question: New business penalty and its impact on margins - Management indicated that increased pricing sophistication has reduced the new business penalty, allowing for growth while maintaining target margins [53][54] Question: Capital priorities and share repurchase program - Management stated that the priority is to maximize shareholder returns through organic growth and share repurchases, with M&A being a secondary consideration [81][84] Question: Premium per policy trends and retention - Management clarified that while price impacts retention, they do not consider their retention weak and are actively working to improve it through initiatives like the SAVE program [91][92]

Financial Data and Key Metrics Changes - Revenues increased to $17.3 billion in Q3 2025, with year-to-date revenues up 5.8% to $50.3 billion compared to the prior year [4][10] - Net income for Q3 was $3.7 billion, with adjusted net income at $3 billion or $11.17 per share, reflecting strong property liability results and higher investment income [4][10] - Return on equity for the last 12 months was 34.7% [11][22] Business Line Data and Key Metrics Changes - Property liability premiums increased by 6.1% in Q3 and 7.4% year-to-date, driven by higher average premiums and policy growth [10] - Protection services saw a 12.7% increase in premiums compared to Q3 2024, driven by growth in protection plans [10][14] - Total policies in force grew to 209.5 million, a 3.8% increase year-over-year [10] Market Data and Key Metrics Changes - Auto insurance new business is evenly split among Allstate agents, independent agents, and direct channels, with all channels showing growth [7] - The homeowners business maintained a competitive advantage with a low-90s combined ratio target [12] - Non-standard auto insurance market share increased, particularly through independent agents and direct channels [15][16] Company Strategy and Development Direction - The company aims to increase personal and property liability market share while expanding customer protection offerings [4] - The transformative growth initiative, now in phase four, focuses on enhancing market share and operational efficiency [5][9] - Investment in artificial intelligence is a key component of the strategy to improve operational efficiency and customer experience [8][9] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's capital position and flexibility in deploying capital for growth, share repurchases, or acquisitions [25][26] - The competitive landscape remains challenging, but the company has successfully maintained profitability and market share [56] - Inflation is being monitored closely, with management indicating that while inflation is not fully under control, the risks have become more understood [84] Other Important Information - The company has returned $1.6 billion to shareholders through dividends and share repurchases in 2025 [22] - The protection services business generated $3.3 billion in revenue with 171 million policies in force [13] Q&A Session Summary Question: Capital management and liquidity at the holding company - Management discussed the flexibility of holding capital at the holding company for various uses, including share repurchases and investments in growth [24][25] Question: Pricing trends excluding New York and New Jersey - Management indicated that overall pricing is adequate, with minimal rate increases needed, and they will respond to loss trends as necessary [28][30] Question: Artificial intelligence strategy and technology budget - Management highlighted the potential of AI to enhance customer service and operational efficiency, with ongoing development of the ALLI system [33][36] Question: Auto retention trends and active brands - Management noted that retention is being impacted by the transition from inactive to active brands, with efforts to improve retention through new product offerings [65][66] Question: Longevity and profitability of non-standard customers - Management stated that while non-standard customers may have shorter lifespans, they remain profitable and are a valuable segment [74][75] Question: Outlook on inflation - Management acknowledged that inflation impacts various aspects of the business but noted that the risks associated with inflation have become more manageable [82][84]