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Bath & Body Works CEO slams chain as 'slow and inefficient,' says it has 'not attracted a younger consumer'
Business Insider· 2025-11-20 15:13
"Slow and inefficient." That's how Bath & Body Works' CEO, Daniel Heaf, described his company on the company's Q3 earnings call on Thursday morning."Our organization has become slow and inefficient," Heaf said. "Unnecessary complexity has reduced our speed and dampened our innovation." Bath & Body Works reported weaker-than-expected Q3 results. The chain reported a drop in sales and earnings and cut its full-year guidance.Heaf said that while the consumer environment is tough right now, the brand has made ...