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Bath & Body Works CEO slams chain as 'slow and inefficient,' says it has 'not attracted a younger consumer'
Business Insider· 2025-11-20 15:13
Core Insights - Bath & Body Works reported weaker-than-expected Q3 results, with a decline in sales and earnings, leading to a cut in full-year guidance [1][2] - CEO Daniel Heaf acknowledged that the company has made mistakes, including failing to attract younger consumers and becoming overly reliant on discounting, which has harmed brand value [2] - The company plans to simplify its product offerings by eliminating hair care and men's grooming products, focusing instead on core areas like body care and home fragrances to attract a younger audience [3][4] Strategic Initiatives - The company aims to "reignite its brand" and transform into a faster and more efficient organization by breaking down silos and speeding up decision-making processes [4] - Bath & Body Works is launching on Amazon to reach new customers, estimating that $60 million to $80 million of its products are sold via the grey market on the platform, presenting a significant sales opportunity [5] - The stock price of Bath & Body Works has decreased by 25% today and 58% this year, indicating market concerns about its performance [5]