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salesforce(CRM) - 2026 Q1 - Earnings Call Transcript

Financial Data and Key Metrics Changes - The company reported Q1 revenue of $9,830,000,000, an increase of 8% year over year [22] - Subscription and support revenue grew by 9% in constant currency [22] - Non-GAAP operating margin for the quarter was 32.3% [23] - Remaining performance obligation (RPO) reached $60,900,000,000, up 13% year over year [24] - Current remaining performance obligation (CRPO) was $29,600,000,000, up 12% year on year [61] - Operating cash flow was $6,500,000,000, a 4% increase year over year [61] - The company raised its fiscal year 2026 revenue guidance by $400,000,000 to a range of $41,000,000,000 to $41,300,000,000 [62] Business Line Data and Key Metrics Changes - Strong growth was observed in the small and medium market business, achieving double-digit new bookings growth [23] - Data Cloud surpassed 22,000,000,000,000 records, up 175% year over year [30] - Data Cloud and ARR grew more than 120% year over year, contributing over $1,000,000,000 to the business [32] - 30% of Q1 AgentForce new bookings came from existing customers increasing their consumption [31] Market Data and Key Metrics Changes - Strong new business growth was noted in the UK, France, Canada, and Asia Pacific, particularly South Asia [60] - Comms and Media and Health and Life Sciences industries performed well, while Retail and Consumer Goods and Public Sector showed more measured performance [60] Company Strategy and Development Direction - The acquisition of Informatica for $8,000,000,000 is seen as a transformational step to enhance the company's AI and data capabilities [8][20] - The company aims to leverage its operational excellence and M&A integration playbook to achieve accretion on non-GAAP operating margin and free cash flow by year two post-close of the Informatica deal [18] - The focus is on delivering customer success and accelerating AI adoption to drive growth [49] Management's Comments on Operating Environment and Future Outlook - Management expressed excitement about the growth opportunities in AI and enterprise software, emphasizing the importance of data readiness for AI transformations [12][30] - The company is committed to maintaining margin and cash flow frameworks while pursuing growth [71] - Management highlighted the strong pipeline and momentum in small and medium business segments, indicating a positive outlook for future growth [79] Other Important Information - The company introduced a new consumption-based pricing model called Flex credits [27] - The company is focused on responsible capital allocation, maintaining a clear focus on efficiency and profitable growth [61] Q&A Session Summary Question: When will AgentForce and Data Cloud become bigger drivers for overall growth rates? - Management acknowledged the importance of growth and indicated that they are committed to maintaining margin frameworks while focusing on distribution and hiring more salespeople to accelerate growth [70][72] Question: Have macro uncertainties affected customer behavior? - Management reiterated confidence in their balanced portfolio and strong momentum with data and AI, factoring in headwinds but remaining optimistic about guidance [95][96] Question: How will the combined portfolio of Tableau, MuleSoft, and Informatica change the game? - Management highlighted the integration of Tableau into the core functionality of Salesforce and its importance in the agentic layer, emphasizing the synergy with Data Cloud and MuleSoft [100][101]