eGain(EGAN) - 2024 Q1 - Earnings Call Transcript

Operator Richard Baldry Ashu Roy So for example, with the new solution we have, we are seeing improvement in productivity of that knowledge management team going up by 3x to 4x, up to 80% improvement in sort of automation. So that's what we are seeing as the biggest pool. We are also seeing interest in agent assist, but that area is kind of - there are many providers who have that, we have it too. But the knowledge management part is where the real excitement seems to be driven at this point. And can you ta ...