eGain(US:EGAN)2024-05-12 14:51Market Opportunity - The Customer Service market, encompassing 17 million contact center agents, represents a $5 billion opportunity[9] - Conversational Self Service presents a $5 billion market opportunity[9] - The Enterprise Service market, targeting 100 million employees, offers a $10 billion opportunity[9] - eGain's AI Knowledge for Service addresses a $20 billion+ SaaS market[24] eGain's Performance and Growth - Total Revenue for the latest quarter was $22.4 million, a decrease of 3% year-over-year[64] - Ending SaaS ARR was $74.1 million, down 1% year-over-year[64] - Non-GAAP Gross Margin was 71%, compared to 69% in the same quarter of the previous year[64] - Non-GAAP Net Income was $2.6 million, an increase of approximately 140% year-over-year[64] - Cash and equivalents totaled $83 million, up 13% year-to-date[64] - RFPs are up over 50% in the first 9 months of the fiscal year 2024[33] - New logo wins are up 50% in the first 9 months of the fiscal year 2024[33] Financial Guidance - The company projects total revenue of $21.1 million to $21.4 million for Q4FY24 and $91.5 million to $91.8 million for the full fiscal year 2024[43] - GAAP net income is projected at ($0.4 million) to ($0.9 million) for Q4FY24 and $5.4 million to $6.0 million for the full fiscal year 2024[43] - Non-GAAP net income is projected at $0.2 million to $0.8 million for Q4FY24 and $10.0 million to $10.6 million for the full fiscal year 2024[43]