UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K (Mark One) ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2020 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 FOR THE TRANISITON PERIOD FROM _____ TO _____ Commission File Number 0-27512 | --- | --- | |------------------------------------------------------------------------------------------------------ ...

CSG Systems International, Inc. (NASDAQ:CSGS) Q4 2020 Results Conference Call February 3, 2021 5:00 PM ET Company Participants John Rea - Investor Relations Brian Shepherd - Chief Executive Officer Rollie Johns - Chief Financial Officer Conference Call Participants Tom Roderick - Stifel Greg Burns - Sidoti & Company Operator Good day, and welcome to the CSG Systems International Fourth Quarter 2020 Earnings Announcement. All participants are in a listen-only mode. A question and answer session will follow t ...

CSG SYSTEMS INTERNATIONAL, INC. DISCLOSURES FOR NON-GAAP FINANCIAL MEASURES Use of Non-GAAP Financial Measures and Limitations To supplement its condensed consolidated financial statements presented in accordance with generally accepted accounting principles (GAAP), CSG uses non-GAAP adjusted revenue, non-GAAP operating income, non-GAAP adjusted operating margin percentage, non-GAAP EPS, non-GAAP adjusted EBITDA, and non-GAAP free cash flow. CSG believes that these non-GAAP financial measures, when reviewed ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2020 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission file number 0-27512 CSG SYSTEMS INTERNATIONAL, INC. (Exact name of registrant as specified in its charter) Delaware 47-0783182 (State or oth ...

CSG Systems International, Inc. (NASDAQ:CSGS) Q3 2020 Earnings Conference Call November 4, 2020 5:00 PM ET Company Participants Liz Bauer – Senior Vice President, Chief Communication and Investor Relations Officer Bret Griess – Chief Executive Officer Rollie Johns – Chief Financial Officer Brian Shepherd – Executive Vice President Conference Call Participants Operator Good day and welcome to the CSG Systems International Third Quarter 2020 Earnings Announcement. All participants are in a listen-only mode. A ...

CSG Systems International, Inc. (NASDAQ:CSGS) Q2 2020 Earnings Conference Call August 5, 2020 5:00 PM ET Company Participants David Banks - Executive Director, Investor Relations Bret Griess - President, Chief Executive Officer & Director Rollie Johns - Executive Vice President & Chief Financial Officer Conference Call Participants Zach Silver - B. Riley Operator Good day and welcome to CSG Systems International Second Quarter 2020 Earnings Announcement. All participants are in a listen-only mode. A questio ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2020 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission file number 0-27512 CSG SYSTEMS INTERNATIONAL, INC. (Exact name of registrant as specified in its charter) Delaware 47-0783182 (State or other ju ...

Financial Data and Key Metrics Changes - For Q1 2020, GAAP revenue was $246 million, slightly up year-over-year, while non-GAAP adjusted revenue was $227 million, essentially flat year-over-year [33] - Non-GAAP operating income was $42 million, representing an operating margin of 18.5%, benefiting from a mark-to-market reduction in compensation liability due to stock market decline [34] - Non-GAAP adjusted EBITDA was $55 million, up slightly year-over-year, representing 24% of non-GAAP adjusted revenue [35] - Non-GAAP EPS for the quarter was $0.87, a 6% increase compared to the same quarter last year [35] Business Line Data and Key Metrics Changes - The company experienced some softness in project implementations starting mid-March due to COVID-19, but overall, the majority of business remained strong [17][18] - The payments business saw a slowdown in the last two weeks of March, particularly affecting small to midsized companies, but was less impacted than other sectors like travel and hospitality [21][56] - The company extended its long-term relationship with Mediacom for another five years, indicating continued strength in its client relationships [16] Market Data and Key Metrics Changes - North American broadband, cable, and satellite customers continued to perform close to business as usual, driven by increased demand for internet connectivity during quarantine [17] - Global communication service providers showed mixed results, with some experiencing slowdowns in early engagement stages while others accelerated discussions about digital customer engagement solutions [18] - EMEA and APAC revenues were down, with EMEA remaining in line with previous quarters and APAC showing softness not directly correlated to COVID-19 [66] Company Strategy and Development Direction - The company is focused on maintaining a healthy balance sheet and liquidity, with $131 million in cash and short-term investments and $200 million available on a committed line of credit [36][38] - The company plans to continue evaluating investments and spending as it adapts to the new normal, emphasizing a product platform model that reduces dependency on heavy investments [27] - The pandemic has accelerated the need for digital transformation, positioning the company to support clients in adapting to new customer engagement methods [75] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's resilient business model, which provides over 90% revenue visibility entering each year [9][48] - The company anticipates a revenue range adjustment to $960 million to $1 billion for 2020, reflecting a 3% decrease due to project delays and economic impacts from COVID-19 [41] - Management noted that while the majority of business remains unaffected, there are risks in specific areas such as payments and managed services [41] Other Important Information - The company has implemented measures to protect employee health and safety during the pandemic, including work-from-home mandates for over 90% of employees [12][13] - The company has doubled its supply of paper and ink and accelerated printer additions to mitigate potential disruptions in print and mail facilities [28] Q&A Session Summary Question: What is the primary reason for the revenue guidance adjustment? - The primary reason for the revenue guidance adjustment is a $30 million reduction due to project delays and longer sales cycles, particularly for new projects [53][55] Question: What volume declines are expected in the payments business? - The payments business is experiencing less than 30% decline, with signs of recovery as economic activities resume [57] Question: Were there any price concessions in the Mediacom deal? - There were price concessions during the renewal, but the deal was considered fair for both parties, with healthy discussions around the terms [58][61] Question: How are IT budgets changing among primary end customers? - There have not been significant changes in IT budgets, but spending is being approached with caution, especially in EMEA and APAC regions [66][68]

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2020 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission file number 0-27512 CSG SYSTEMS INTERNATIONAL, INC. (Exact name of registrant as specified in its charter) Delaware 47-0783182 (State or other j ...

CSG CONFIDENTIAL AND PROPRIETARY INFORMATION | COPYRIGHT © 2020 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES ("CSG INTERNATIONAL"). ALL RIGHTS RESERVED. CSG INTERNATIONAL NASDAQ: CSGS JMP SECURITIES TECHNOLOGY CONFERENCE FEBRUARY 24, 2020 SAN FRANCISCO SAFE HARBOR This presentation may contain statements that are forward looking. These statements are based on current expectations and assumptions that are subject to risks and uncertainties which may cause actual results to differ materially because ...