":csg CSG Q4 2021 Earnings Presentation CSG® is a registered trademark of CSG Systems International, Inc. CSG® is a registered trademark of CSG Systems International, Inc. © 2022 CSG Systems International, Inc. and/or its affiliates ("CSG"). All rights reserved. 2 Safe Harbor Forward-Looking Statements + Disclaimers This presentation contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. In this context, forward-looking statements often address expect ...

Financial Data and Key Metrics Changes - CSG Systems International achieved over $1 billion in annual revenue for the first time, ending 2021 with $1.046 billion, representing a 5.6% year-over-year growth [5][32] - Non-GAAP adjusted revenue for Q4 was $258 million, reflecting a 5.9% year-over-year increase, while full-year non-GAAP adjusted revenue grew approximately 6% [32][33] - Non-GAAP EPS for the full year was $3.35, a 7.4% increase from the previous year [36] Business Line Data and Key Metrics Changes - The revenue management product platforms drove significant growth, serving many of the largest communication service providers [33] - Revenue from new industry verticals, including retail, government, financial services, and healthcare, increased from $55 million (7% of total revenue) in 2017 to over $250 million (24% of total revenue) in 2021 [21] Market Data and Key Metrics Changes - CSG successfully migrated over 5 million subscribers for Charter Communications in 2021, with plans to migrate all remaining customers within the next 9 to 15 months [17] - The company signed new deals with global telecom operators, including Mobily in Saudi Arabia and TalkTalk in the UK, indicating strong growth in international markets [18][19] Company Strategy and Development Direction - CSG aims to double its long-term organic revenue growth rate to between 2% and 6%, with a target of reaching at least $1.5 billion in revenue by the end of 2025 [9][12] - The company plans to diversify revenue streams by expanding into faster-growing industry verticals and enhancing its SaaS offerings [10][21] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving revenue growth and improving margins throughout 2022, with expectations for better performance in the second half of the year [44][41] - The leadership team emphasized a focus on creating shareholder value and maintaining a disciplined approach to acquisitions and investments [15][31] Other Important Information - CSG completed several acquisitions in 2021, including Tango Telecom and Kitewheel, to enhance its digital customer engagement capabilities [26][28] - The company declared $8 million in dividends and repurchased $16 million of common stock during Q4 2021 [39] Q&A Session Summary Question: What will margins look like in 2022? - Management expects margins to improve throughout the year, particularly in the second half as new business ramps up [44] Question: Can you provide insights on the sales pipeline? - The sales pipeline is at an all-time high, with significant opportunities across various solution areas, particularly in digital engagement and payments [46][48] Question: How will the company achieve its revenue goals? - CSG plans to achieve its revenue targets through a combination of organic growth and strategic acquisitions, focusing on high-growth areas [52][54] Question: What percentage of North American cable subscribers are on the BSS platform? - Management indicated that a significant majority, potentially 70-80%, of North American cable subscribers are on their BSS platform [64] Question: What is driving growth for Charter Communications? - Growth for Charter is attributed to broadband subscriber increases and the provision of additional services [70]

CSG Systems International, Inc. (NASDAQ:CSGS) Q3 2021 Earnings Conference Call November 3, 2021 5:00 PM ET Company Participants John Rea - Investor Relations Brian Shepherd - Chief Executive Officer Rolland Johns - Chief Financial Officer Conference Call Participants Greg Burns - Sidoti and Company Maxwell Osnowitz - Stifel Nicolaus Operator Good afternoon. My name is David and I'll be your conference operator today. At this time, I'd like to welcome everyone to the CSG Systems International Inc. Q3 2021 Ea ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Large accelerated filer ☒ Accelerated filer ☐ Non-accelerated filer ☐ Smaller reporting company ☐ Emerging growth company ☐ FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission file number 0-27 ...

#csg Q3 2021 CSG Earnings Presentation CSG® is a registered trademark of CSG Systems International, Inc. © 2021 CSG Systems International, Inc. and/or its affiliates ("CSG"). All rights reserved. "#csg 2 Safe Harbor Forward-Looking Statements + Disclaimers This presentation contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. In this context, forward-looking statements often address expected future business and financial performance and financial co ...

CSG Systems International, Inc. (NASDAQ:CSGS) Q2 2021 Earnings Conference Call August 4, 2021 5:00 PM ET Company Participants John Rea - IR Brian Shepherd - CEO Rolland Johns - CFO Conference Call Participants Tom Roderick - Stifel Operator Good afternoon. My name is Christian, and I'll be your conference operator today. At this time, I would like to welcome everyone to the CSG Systems International, Inc. Q2 2021 Earnings Call. [Operator Instructions]. Presenters, you may begin your conference. John Rea Tha ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 0 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission file number 0-27512 CSG SYSTEMS INTERNATIONAL, INC. (Exact name of registrant as specified in its charter) Delaware 47-0783182 (State or other ...

#csg Q2 2021 CSG Earnings Presentation CSG® is a registered trademark of CSG Systems International, Inc. © 2021 CSG Systems International, Inc. and/or its affiliates ("CSG"). All rights reserved. 2 Safe Harbor Forward-Looking Statements + Disclaimers This presentation contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. In this context, forward-looking statements often address expected future business and financial performance and financial conditio ...

Financial Data and Key Metrics Changes - CSG generated $253 million in revenue for Q1 2021, representing a 3.1% year-over-year organic growth, the best quarterly organic growth since Q3 2019 [11][23] - Adjusted revenue for Q1, excluding transaction fees, was $237 million, reflecting a 4.1% year-over-year organic growth [11][23] - Non-GAAP operating income was $40 million, or 17% of non-GAAP adjusted revenue, compared to $42 million or 18.5% in the prior year [25] - Non-GAAP EPS for the quarter was $0.82, down $0.05 year-over-year [26] - Non-GAAP adjusted EBITDA was $54 million for Q1, or 23% of non-GAAP adjusted revenue, down 1% compared to the prior year [26] Business Line Data and Key Metrics Changes - The North American cable and satellite business saw revenue increases of 5.3% and 1.5% year-over-year from top customers Charter and Comcast, respectively [13] - The global communication business continued to grow, with significant wins including Cincinnati Bell Technology Solutions and Maxis [14][15] - The cloud payments business experienced a high single-digit reduction in transaction volumes but showed improved results in the last month of Q1 [19] Market Data and Key Metrics Changes - CSG increased the percentage of revenue from higher growth, non-CSP industry verticals by 16 percentage points [17] - The company expanded its business with major customers in the retail and healthcare sectors, indicating a diversification of its customer base [18] Company Strategy and Development Direction - CSG's strategy focuses on three pillars: enhancing customer success, acquiring leading technology, and becoming the preferred technology provider for communication service providers [7][10] - The company aims to diversify its revenue streams while maintaining a strong market position in core areas [10][17] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the business momentum and reaffirmed financial targets for 2021, despite ongoing COVID-related challenges [11][20] - The sales pipeline is larger than ever, with a strong win rate and larger deals in later stages of the sales cycle [12] Other Important Information - CSG returned $8 million to shareholders through dividends and repurchased $7 million in common stock [11][29] - The company ended Q1 with $205 million in cash and short-term investments, resulting in a net debt of $149 million and a net leverage ratio of 0.7 times [28] Q&A Session Summary Question: Discussion on Ascendon as a revenue driver - Management noted that Ascendon is gaining traction in the market, with increased adoption and interest, although it remains a smaller part of overall revenue [33][35] Question: Challenges in the payments business - The decline in transaction volumes was primarily due to reduced activity rather than customer churn, with cautious optimism for recovery in the second half of the year [36][38] Question: Acquisition strategy and leveraging debt - Management indicated a willingness to increase leverage for strategic acquisitions, while remaining disciplined in evaluating potential targets [40][42] Question: Full year guidance and margin expectations - Despite a strong start, management maintained that the current guidance remains appropriate, with expectations for potential headwinds impacting margins [45][46]

Part I [Condensed Consolidated Financial Statements](index=3&type=section&id=Condensed%20Consolidated%20Financial%20Statements) For the quarter ended March 31, 2021, CSG reported revenue of **$253.1 million**, a 3.1% increase year-over-year, but net income declined to **$19.6 million** from **$21.5 million**, with total assets decreasing to **$1.27 billion** and total liabilities falling to **$846.8 million**, notably reclassifying **$226.9 million** in convertible notes to current liabilities, resulting in a net cash outflow from operations of **$2.8 million** due to customer payment timing [Condensed Consolidated Balance Sheets](index=3&type=section&id=Condensed%20Consolidated%20Balance%20Sheets) As of March 31, 2021, total assets were **$1.27 billion**, down from **$1.33 billion** at year-end 2020, while total liabilities decreased to **$846.8 million** from **$909.6 million**, with a significant increase in the current portion of long-term debt to **$241.9 million** due to convertible note reclassification, and cash and cash equivalents decreasing from **$188.7 million** to **$150.6 million** Condensed Consolidated Balance Sheet Highlights (in thousands) | Account | March 31, 2021 | December 31, 2020 | | :--- | :--- | :--- | | **Total Assets** | **$1,274,481** | **$1,332,000** | | Total current assets | $643,008 | $698,345 | | Total non-current assets | $631,473 | $633,655 | | **Total Liabilities** | **$846,766** | **$909,605** | | Total current liabilities | $587,733 | $420,015 | | Total non-current liabilities | $259,033 | $489,590 | | **Total Stockholders' Equity** | **$427,715** | **$422,395** | - The current portion of long-term debt increased substantially from **$14.1 million** to **$241.9 million**, reflecting the reclassification of the 2016 Convertible Notes[7](index=7&type=chunk)[46](index=46&type=chunk) [Condensed Consolidated Statements of Income](index=4&type=section&id=Condensed%20Consolidated%20Statements%20of%20Income) For the first quarter of 2021, revenue increased 3.1% year-over-year to **$253.1 million**, but operating income decreased to **$31.4 million** from **$33.2 million**, and net income fell to **$19.6 million** from **$21.5 million** in the prior-year period, resulting in diluted earnings per share (EPS) decreasing to **$0.61** from **$0.66** Q1 Income Statement Comparison (in thousands, except per share amounts) | Metric | Q1 2021 | Q1 2020 | Change | | :--- | :--- | :--- | :--- | | Revenue | $253,119 | $245,617 | +3.1% | | Operating Income | $31,377 | $33,159 | -5.4% | | Net Income | $19,631 | $21,514 | -8.8% | | Diluted EPS | $0.61 | $0.66 | -7.6% | [Condensed Consolidated Statements of Comprehensive Income](index=5&type=section&id=Condensed%20Consolidated%20Statements%20of%20Comprehensive%20Income) Total comprehensive income for Q1 2021 was **$19.3 million**, a substantial increase from **$6.4 million** in Q1 2020, primarily due to a significantly smaller negative impact from foreign currency translation adjustments, which were **$(0.4) million** in Q1 2021 compared to **$(15.1) million** in the prior-year quarter Q1 Comprehensive Income Comparison (in thousands) | Metric | Q1 2021 | Q1 2020 | | :--- | :--- | :--- | | Net Income | $19,631 | $21,514 | | Foreign currency translation adjustments | $(355) | $(15,084) | | **Total Comprehensive Income** | **$19,270** | **$6,406** | [Condensed Consolidated Statements of Stockholders' Equity](index=6&type=section&id=Condensed%20Consolidated%20Statements%20of%20Stockholders'%20Equity) During Q1 2021, total stockholders' equity increased from **$422.4 million** to **$427.7 million**, primarily driven by **$19.6 million** in net income, partially offset by **$11.7 million** in common stock repurchases and **$8.2 million** in dividend payments Reconciliation of Stockholders' Equity for Q1 2021 (in thousands) | Description | Amount | | :--- | :--- | | **Balance, January 1, 2021** | **$422,395** | | Net Income | $19,631 | | Repurchase of common stock | $(11,721) | | Dividends | $(8,243) | | Other (Stock comp, currency adj., etc.) | $5,583 | | **Balance, March 31, 2021** | **$427,715** | [Condensed Consolidated Statements of Cash Flows](index=7&type=section&id=Condensed%20Consolidated%20Statements%20of%20Cash%20Flows) For Q1 2021, the company reported a net cash usage of **$2.8 million** from operating activities, compared to a **$7.2 million** usage in Q1 2020, with investing activities using **$11.9 million** and financing activities using **$22.6 million**, resulting in a net decrease in cash and cash equivalents of **$38.1 million**, ending the quarter with a balance of **$150.6 million** Q1 Cash Flow Summary (in thousands) | Cash Flow Activity | Q1 2021 | Q1 2020 | | :--- | :--- | :--- | | Net cash used in operating activities | $(2,809) | $(7,213) | | Net cash used in investing activities | $(11,851) | $(12,180) | | Net cash used in financing activities | $(22,567) | $(23,464) | | **Net decrease in cash and cash equivalents** | **$(38,090)** | **$(48,804)** | | **Cash and cash equivalents, end of period** | **$150,609** | **$107,744** | [Notes to Condensed Consolidated Financial Statements (Unaudited)](index=8&type=section&id=Notes%20to%20Condensed%20Consolidated%20Financial%20Statements%20(Unaudited)) The notes provide detailed disclosures on accounting policies, asset composition, debt structure, and equity activities, including a breakdown of revenue by type and geography, the reclassification of **$226.9 million** in convertible notes to a current liability, and specifics on stock repurchases and dividends paid during the quarter - As of March 31, 2021, the company had approximately **$900 million** in remaining performance obligations, with about **80%** expected to be recognized as revenue by the end of 2023[23](index=23&type=chunk) - The net carrying value of the 2016 Convertible Notes of **$226.9 million** was reclassified as a current liability as of March 31, 2021, because holders have the option to convert them starting December 15, 2021[46](index=46&type=chunk) - In Q1 2021, the company repurchased **142,000 shares** for **$6.5 million** under its stock repurchase program and paid a quarterly cash dividend of **$0.25 per share**, totaling **$8.2 million**[59](index=59&type=chunk)[63](index=63&type=chunk) [Management's Discussion and Analysis of Financial Condition and Results of Operations](index=15&type=section&id=Item%202.%20Management's%20Discussion%20and%20Analysis%20of%20Financial%20Condition%20and%20Results%20of%20Operations) Management attributes the 3.1% Q1 revenue growth to strength in revenue management solutions and professional services, with the decrease in operating income to **$31.4 million** primarily due to higher employee-related costs, while customer concentration remains a key risk with Comcast and Charter each accounting for 21% of revenue, and the company maintains strong liquidity with **$205.1 million** in cash and investments and a **$200 million** undrawn credit facility, despite a temporary negative operating cash flow due to the timing of a customer payment [Management Overview of Quarterly Results](index=16&type=section&id=Management%20Overview%20of%20Quarterly%20Results) In Q1 2021, revenue increased by 3.1% to **$253.1 million** compared to Q1 2020, driven by growth in revenue management solutions, but operating income margin declined from 13.5% to 12.4%, and diluted EPS fell from **$0.66** to **$0.61**, mainly due to increased employee-related costs, with operating cash flow negative at **$(2.8) million** because a significant recurring customer payment was received just after the quarter ended Q1 2021 vs Q1 2020 Highlights (in thousands, except per share data) | Metric | Q1 2021 | Q1 2020 | | :--- | :--- | :--- | | Revenue | $253,119 | $245,617 | | Operating income | $31,377 | $33,159 | | Operating income margin | 12.4% | 13.5% | | Diluted EPS | $0.61 | $0.66 | - The decrease in operating income was mainly attributed to increased employee-related costs, as Q1 2020 operating income had benefited from a mark-to-market reduction in a compensation liability[83](index=83&type=chunk) - Operating cash flow was negative due to the timing of a key recurring customer payment that was received after quarter-end[85](index=85&type=chunk) [Significant Customer Relationships](index=17&type=section&id=Significant%20Customer%20Relationships) The company's revenue is highly concentrated, with its two largest customers, Comcast and Charter, each accounting for **21%** of total revenue in Q1 2021, posing an inherent risk, and the current agreement with Charter is set to expire on December 31, 2021, with renewal discussions underway Revenue from Major Customers (as % of Total Revenue) | Customer | Q1 2021 | Q1 2020 | | :--- | :--- | :--- | | Comcast | 21% | 21% | | Charter | 21% | 21% | - The company is currently engaged in discussions with Charter regarding contract renewal terms for the agreement that runs through December 31, 2021[89](index=89&type=chunk) [Results of Operations](index=18&type=section&id=Results%20of%20Operations) Total revenue for Q1 2021 increased 3.1% to **$253.1 million**, driven by growth in revenue management solutions and strong professional services revenue, while total operating expenses rose 4.4% to **$221.7 million**, primarily due to higher employee-related costs, with SG&A expenses seeing the largest percentage increase at 10.0%, reflecting investment in the company's growth strategy Operating Expense Breakdown (in thousands) | Expense Category | Q1 2021 | Q1 2020 | % Change | | :--- | :--- | :--- | :--- | | Cost of Revenue | $133,542 | $131,206 | +1.8% | | R&D Expense | $32,212 | $30,337 | +6.2% | | SG&A Expense | $48,815 | $44,384 | +10.0% | - The increase in R&D expense was mainly due to higher employee-related costs and the reassignment of personnel from cost of revenue projects to R&D projects[97](index=97&type=chunk) [Liquidity and Capital Resources](index=19&type=section&id=Liquidity%20and%20Capital%20Resources) As of March 31, 2021, the company's liquidity consisted of **$205.1 million** in cash and short-term investments, plus a **$200 million** undrawn revolving credit facility, with Q1 operating cash flow negative **$(2.8) million**, impacted by a delayed customer payment of approximately **$26 million**, and key uses of capital included **$6.5 million** for stock repurchases and **$8.6 million** for dividend payments, as the company reclassified its **$230 million** convertible notes to a current liability ahead of a potential conversion period - Principal sources of liquidity as of March 31, 2021, included **$205.1 million** in cash, cash equivalents, and short-term investments, and a **$200 million** undrawn revolving credit facility[105](index=105&type=chunk)[106](index=106&type=chunk) - Q1 2021 operating cash flow was negatively impacted by the timing of a key customer payment of approximately **$26 million**, which was received after the quarter ended[109](index=109&type=chunk) - The 2016 Convertible Notes were reclassified to a current liability as they will be convertible at the option of note holders from December 15, 2021, to March 15, 2022[144](index=144&type=chunk) [Quantitative and Qualitative Disclosures About Market Risk](index=23&type=section&id=Item%203.%20Quantitative%20and%20Qualitative%20Disclosures%20About%20Market%20Risk) The company's primary market risks include interest rate risk on its variable-rate debt, market value fluctuations of its convertible debt, and foreign currency exchange risk, with the interest rate on the 2018 Credit Agreement being variable, though management states a hypothetical **10%** change would not be material, and foreign currency risk is mitigated as **88%** of Q1 2021 revenue was denominated in U.S. dollars, while the fair value of the convertible debt is subject to market risk but is only disclosed for informational purposes - The interest rate on the 2018 Credit Agreement is variable (based on LIBOR), exposing the company to interest rate risk, though a **10%** adverse change is not considered material[149](index=149&type=chunk)[150](index=150&type=chunk) - The fair value of the 2016 Convertible Notes was estimated at **$243.5 million** as of March 31, 2021, which is exposed to market risk from changes in interest rates and the company's stock price[155](index=155&type=chunk) - Foreign currency exchange rate risk is limited as approximately **88%** of revenue in Q1 2021 was generated in U.S. dollars[157](index=157&type=chunk) [Controls and Procedures](index=24&type=section&id=Item%204.%20Controls%20and%20Procedures) Based on an evaluation conducted as of March 31, 2021, the company's CEO and CFO concluded that its disclosure controls and procedures were effective, and no changes occurred during the first quarter that have materially affected, or are reasonably likely to materially affect, the company's internal control over financial reporting - The CEO and CFO concluded that the company's disclosure controls and procedures were effective as of the end of the period covered by the report[159](index=159&type=chunk) - Management's evaluation found no changes during the quarter that materially affected or are reasonably likely to materially affect the company's internal control over financial reporting[160](index=160&type=chunk) Part II [Legal Proceedings](index=25&type=section&id=Item%201.%20Legal%20Proceedings) The company reports that it is not currently a party to any material pending or threatened legal proceedings - From time-to-time, the company is involved in litigation arising from normal business operations, but it is not presently a party to any material legal proceedings[165](index=165&type=chunk) [Risk Factors](index=25&type=section&id=Item%201A.%20Risk%20Factors) There were no material changes to the risk factors previously disclosed in the company's Annual Report on Form 10-K for the year ended December 31, 2020 - No material changes to the risk factors disclosed in the 2020 Form 10-K occurred during the first quarter of 2021[166](index=166&type=chunk) [Unregistered Sales of Equity Securities and Use of Proceeds](index=25&type=section&id=Item%202.%20Unregistered%20Sales%20of%20Equity%20Securities%20and%20Use%20of%20Proceeds) During the first quarter of 2021, the company repurchased a total of **251,687 shares** of its common stock at a weighted-average price of **$46.64 per share**, with **141,900 shares** repurchased as part of its publicly announced stock repurchase program, and as of March 31, 2021, **4,195,217 shares** remained available for repurchase under the program Q1 2021 Share Repurchase Summary | Month (2021) | Total Shares Purchased | Average Price Paid | Shares Purchased as Part of Program | | :--- | :--- | :--- | :--- | | January | 54,911 | $44.68 | 53,900 | | February | 87,732 | $46.22 | 38,700 | | March | 109,044 | $47.97 | 49,300 | | **Total** | **251,687** | **$46.64** | **141,900** | - As of the end of March 2021, the company had authorization to repurchase a maximum of **4,195,217** additional shares under its plan[168](index=168&type=chunk) [Exhibits](index=26&type=section&id=Item%206.%20Exhibits) This section lists the exhibits filed with the Form 10-Q, including amendments to master service agreements with Charter Communications and Comcast, CEO and CFO certifications as required by the Sarbanes-Oxley Act, and Inline XBRL documents - Filed exhibits include the 48th, 49th, and 50th amendments to the agreement with Charter Communications Operating, LLC[174](index=174&type=chunk) - A third amendment to the master agreement with Comcast Cable Communications Management, LLC was also filed[174](index=174&type=chunk) - Certifications pursuant to Sections 302 and 906 of the Sarbanes-Oxley Act of 2002 were included as exhibits[174](index=174&type=chunk)