CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and communications platform provider, today announced investor events for the fourth fiscal quarter. Morgan Stanley Technology, Media and Telecom Conference San Francisco, CA Tuesday, March 5, at 3:35 pm Pacific Standard Time 8x8 Virtual Product and Innovation Update Virtual Thursday, March 14, 11:30 am - 2:00 pm Pacific Standard Time The above presentations will be webcast. Links to live and archived w ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of 8x8 Engage, an AI-powered, tailored solution that enables cross-organization customer engagement for enhanced customer experiences, fostering loyalty and driving business success. Intentionally engineered to address the distinct needs of customer-facing employees outside of the contact center, 8x8 Engage bridges an organizati ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced new Proactive Outreach features for 8x8 Contact Center, enhancing customer messaging capabilities and eliminating the reactive nature of customer service. By leveraging 8x8's programmable SMS and WhatsApp capabilities natively in 8x8 Contact Center, organizations can now provide a seamless end-to-end customer experience to send highly personaliz ...

In light of recent developments from the Federal Reserve, with Chair Jerome Powell’s apparent reluctance to cut interest rates in the upcoming March meeting, the telecom sector faces growing uncertainty. The shift in analyst expectations now anticipates only a 34% chance of rate cuts, contrasting sharply with the previous 73% forecast. This led to a major impact on tech and telecom stocks. Particularly, the S&P Telecom ETF’s year-to-date drop of more than 2% against the S&P 500’s gain of 4% underscores the ...

In stock markets, uncovering penny stocks with a 10X boost potential is rare, but possible. This requires the identification of extraordinary growth potency. Among the multitude of stocks, three penny stocks are quietly positioning themselves for an unbelievable surge, potentially reaching a staggering 1,000%. Read more to dissect why they might be the untapped treasures that redefine investment returns.8×8 (EGHT)Source: fizkes / Shutterstock.comFor 8×8 (NASDAQ:EGHT), revenue growth and product portfolio ar ...

I have a history of being bullish about cloud-based communications veteran 8x8 (EGHT -10.12%). In fact, I have liked the entire sector for years. A breakthrough in the high-volume mainstream always hovered just beyond the horizon. The benefits of low-cost voice calls, conducted over the open internet with a plethora of built-in extra features, were surely destined to result in incredible business growth.Well, 8x8 just reported financial results for the third quarter of fiscal year 2024. Let me take this opp ...

Financial Data and Key Metrics Changes - Total revenue for the quarter was $181 million, with service revenue at $175.1 million, approximately flat year-over-year and in line with guidance midpoint [32] - Cash flow from operations was $22.4 million for the quarter, a new record, driven by strong profitability and solid cash collections [52] - Cash flow from operations on a trailing 12-month basis is up 55% year-over-year [41] Business Line Data and Key Metrics Changes - Total ARR was $707 million at quarter end, up 1% year-over-year and flat sequentially, with enterprise ARR increasing 2% year-over-year [78] - R&D expenses were 14.9% of revenue, in line with the 15% target, indicating continued investment in product innovation [79] - Non-GAAP operating margin was 13.4%, above the high end of the guidance range of 11% to 12% [80] Market Data and Key Metrics Changes - A significant amount of total churn occurred within smaller customers, affecting the sequential decline in small and mid-market business ARR [78] - The CPaaS business showed stability for the quarter, but seasonal variability is expected as certain promotions are conducted over the holiday period [115] Company Strategy and Development Direction - The company aims to return $250 million to investors from fiscal 2024 through fiscal 2026 by deleveraging its balance sheet [35] - The strategy focuses on innovation-led growth, with plans to spend 10% to 15% on R&D each quarter to drive efficient sales and marketing [10] - The company is transitioning to a more balanced go-to-market strategy, focusing on solution selling and understanding customer needs [135][156] Management's Comments on Operating Environment and Future Outlook - Management noted that while the macro environment is challenging, there are positive indicators such as increased bookings and new product growth [67] - The company expects to see a resumption of growth in fiscal 2025, driven by new products and a retooled go-to-market strategy [121] - Management acknowledged some down-sell pressure on renewals, particularly in smaller and mid-market segments [93] Other Important Information - The company has paid down $63 million of debt, improving its balance sheet and providing opportunities for refinancing [4][42] - Gross margin for the third quarter was 71.6%, a decrease of 0.5% year-over-year due to a higher mix of lower-margin SMS usage revenue [50] Q&A Session Summary Question: What is the company's strategy regarding debt repayment and refinancing? - Management confirmed they are exploring refinancing options for the expensive term loan debt and are generating sufficient cash flow to consider opportunistic buybacks in the future [5] Question: How does the company balance cash management with innovation in a competitive market? - The company aims to generate enough cash to pay down debt while investing 10% to 15% in R&D to drive innovation and efficient sales [10] Question: What are the current trends in contact center hiring and call volumes? - Management noted a 50% increase in contact centers over 250 seats, indicating growth in larger contact center deals despite some churn in smaller customers [71] Question: How is the company addressing the challenges in the CPaaS business? - The company is launching new products and pre-configured bundles for specific use cases to enhance its CPaaS offerings [99] Question: What is the outlook for the Fuze platform and its integration with the 8x8 platform? - There is no set end-of-life date for the Fuze platform, as the company is actively migrating customers and ensuring a smooth transition [128]

8x8 (EGHT) came out with quarterly earnings of $0.12 per share, beating the Zacks Consensus Estimate of $0.10 per share. This compares to earnings of $0.07 per share a year ago. These figures are adjusted for non-recurring items.This quarterly report represents an earnings surprise of 20%. A quarter ago, it was expected that this telecommunications services company would post earnings of $0.09 per share when it actually produced earnings of $0.14, delivering a surprise of 55.56%.Over the last four quarters, ...

January 31, 2024 This presentation includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and Section 21E of the Securities Exchange Act of 1934. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. For example, words such as "may," "will," "should," "estimates," "predicts," "potential," "continue," "strategy," "believes," "anticipates," "plans," "expects," "intends," and similar expressions are inte ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced beta availability of a new product line that will enable organizations to deliver effective customer engagement across the entire organization. This beta is in progress for qualified 8x8 customers. These new capabilities further bridge the gap between UCaaS and CCaaS, transforming the availability, utilization, and contextualization of custom ...