There have been no material changes from the significant accounting policies previously disclosed in Part II, Item 8, of the Company's Annual Report on Form 10-K for the fiscal year ended December 31, 2022 as filed with the SEC on February 24, 2023. Remaining Performance Obligations 13 Property and equipment capitalized under finance lease obligations consists primarily of computer and network equipment and was immaterial as of June 30, 2023 and December 31, 2022. UNITED STATES SECURITIES AND EXCHANGE COMMI ...

Legal Matters 11. Geographical Information | --- | --- | --- | --- | --- | |---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------|------------------------------|------------------------|------------| | Supplemental cash flow information related to leases was as follows (in thousands): \nCash paid for amounts included in the measurement of lease liabiliti ...

Financial Performance - Gross profit for the year ended December 31, 2022, was $411,345, an increase of $72,853 or 22% compared to $338,492 in 2021, with a gross profit margin of 53%[145] - Net cash provided by operating activities for the year ended December 31, 2022, was $88,865, compared to $28,998 in 2021, reflecting a significant increase[150] - The company reported a net increase in cash, cash equivalents, and restricted cash of $89,596 for 2022, compared to a decrease of $128,981 in 2021[150] - Stockholders' equity increased significantly to $309,965 thousand, compared to $211,132 thousand in 2021, representing a growth of around 46.7%[189] - Cash and cash equivalents more than doubled, reaching $180,520 thousand, up from $90,878 thousand, indicating a growth of approximately 98.8%[189] Revenue and Costs - The increase in cost of revenue for 2022 was primarily due to a $37.9 million rise in personnel costs, a $29.4 million increase in depreciation, and a $19.4 million increase in third-party hosted software costs[144] - Research and development expenses increased by $35.2 million in 2022, driven mainly by higher personnel-related costs and a $2.3 million rise in office and facilities costs[146] - Deferred revenue increased to $57,816 thousand, up from $43,720 thousand, reflecting a growth of about 32.3%[189] - The company generates revenue primarily from subscription services and related usage, with clients typically billed monthly based on the number of agent seats[157] Assets and Liabilities - Total assets increased to $1,244,485 thousand as of December 31, 2022, compared to $1,192,942 thousand in 2021, reflecting a growth of approximately 4.3%[189] - Current assets rose to $778,710 thousand, up from $617,226 thousand in the previous year, marking an increase of about 26%[189] - Total liabilities decreased to $934,520 thousand from $981,810 thousand, a reduction of approximately 4.8%[189] Market Presence and Client Engagement - The company has a diverse client base of over 2,500 organizations across multiple industries, indicating strong market presence[214] - The platform is designed for rapid deployment and seamless updates, enhancing operational efficiency for clients[212] - The company emphasizes a high-touch engagement model for larger implementations, which accelerates agent activation and targets desired business outcomes[214] Technology and Innovation - The company leverages AI capabilities within its cloud software solutions to enhance customer experience and operational efficiency[212] Stock Information - The aggregate market value of the registrant's common stock held by non-affiliates was approximately $5,331.6 million as of June 30, 2022[219] - As of February 21, 2023, there were 71,151,340 shares of the registrant's common stock outstanding[219] Internal Controls and Financial Reporting - The company maintained effective internal control over financial reporting as of December 31, 2022, based on established criteria[184] - The company’s adjusted EBITDA calculation may differ from that of other companies in the industry, and it is used to evaluate performance and establish budgets[138] Debt Information - The company issued $258.8 million in convertible senior notes in May 2018, with approximately $0.2 million remaining outstanding as of December 31, 2022[153] Risk Management - The company has not utilized derivative financial instruments or other market risk-sensitive instruments in any material fashion, except for capped call transactions related to convertible senior notes[160]

20% YoY Growth 95 100 112 128 138 144 154 174 183 189 198 208 5 © 2021 Five9, Inc. All rights reserved. Proprietary and confidential to Five9, Inc. 33% 33% 35% 39% 45% 50% 51% 51% 46% 41% 37% 32% Q1'20 Q2'20 Q3'20 Q4'20 Q1'21 Q2'21 Q3'21 Q4'21 Q1'22 Q2'22 Q3'22 Q4'22 Enterprise as a % of Total Revenue (LTM) Q2'14 (IPO) Q4'22 8 Note: Annual DBRR based on last 12 months at the end of each respective quarter 10 Continuing to Drive Balanced Growth Robust Margin Expansion and Operating Leverage Non-GAAP 11 Note: ...

Q2 2020 Investor Presentation Five9 (NASDAQ: FIVN) © 2019 Five9, Inc. All rights Reserved. Proprietary and Confidential to Five9 Inc. Safe Harbor This presentation is proprietary and is intended solely for the information of the persons to whom it is presented. It may not be retained, reproduced or distributed, in whole or in part, by any means (including electronic) without the prior written consent of Five9, Inc. This presentation includes forward-looking statements within the meaning of Section 27A of th ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K (Mark One) ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2019 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-36383 | --- | --- | |---------------------------------------------------------|----------------------------------- ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2019 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-36383 | --- | --- | --- | |----------------------------------------------------------------------------|- ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2019 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-36383 | --- | --- | --- | |----------------------------------------------------------------------------|------ ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2019 OR o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-36383 Five9, Inc. (Exact Name of Registrant as Specified in Its Charter) | --- | --- | --- | --- | |-------|- ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K (Mark One) x ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2018 OR o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-36383 Five9, Inc. (Exact Name of Registrant as Specified in Its Charter) Delaware 94- 3394123 (State or Other Juri ...