fizkes/iStock via Getty Images Five9 (NASDAQ:FIVN) is a cloud contact center software (CCaaS) provider that empowers businesses to manage customer interactions through the cloud. They offer a suite of features including call center functionality, omnichannel communication, and customer analytics. FIVN went public in 2014, with an initial share price of $7.6. Since its IPO, the stock has experienced significant volatility. I first covered FIVN in 2020, when I rated the stock a buy due to the seemingly st ...

Five9 (FIVN) has been on a downward spiral lately with significant selling pressure. After declining 22.5% over the past four weeks, the stock looks well positioned for a trend reversal as it is now in oversold territory and there is strong agreement among Wall Street analysts that the company will report better earnings than they predicted earlier.Guide to Identifying Oversold StocksWe use Relative Strength Index (RSI), one of the most commonly used technical indicators, for spotting whether a stock is ove ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), the Intelligent CX Platform provider, today announced the pricing of $650.0 million aggregate principal amount of 1.00% convertible senior notes due 2029 (the “notes”) in a private placement to qualified institutional buyers pursuant to Rule 144A under the Securities Act of 1933, as amended (the “Act”). The offering size was increased from the previously announced offering size of $600.0 million aggregate principal amount of the notes. Five9 al ...

Playvox's full suite of Workforce Management solutions now available on the Five9 CX Marketplace SUNNYVALE, Calif., Feb. 27, 2024 /PRNewswire/ -- Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, today announced its partnership with Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform. Playvox's full Workforce Management (WFM) Solution is now available on the Five9 CX Marketplace, enabling businesses across all industrie ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), the Intelligent CX Platform provider, today announced its intention to offer, subject to market conditions and other factors, $600 million aggregate principal amount of convertible senior notes due 2029 (the “notes”) in a private placement to qualified institutional buyers pursuant to Rule 144A under the Securities Act of 1933, as amended (the “Act”). Five9 also expects to grant the initial purchasers of the notes a 13-day option to purchase up ...

Shares of Five9 (FIVN -13.41%) fell 13.4% on Thursday after the cloud contact center platform provider's weak forward guidance overshadowed otherwise-strong fourth-quarter 2023 results.Five9 ended 2023 on a strong noteFive9's fourth-quarter 2023 revenue grew 15% year over year to $239.1 million, translating to adjusted (non-GAAP) net income of $45.1 million, or $0.61 per share. Analysts, on average, were only expecting earnings of $0.49 per share on revenue of $238 million.Five9 Chairman and CEO Mike Burkla ...

Barry Zwarenstein Operator That was the leading question. Thank you, Berry. Thank you. Hi, great. Thanks for taking the question. Good afternoon. I guess when you're looking at the nearly doubling of the RFP activity on the upmarket customers you talked about, curious on what you're seeing in terms of sales cycles. How are those RFPs sort of processing along on a normal timeframe relative to in the past? And then, how are you feeling about your ability to execute on those deals relative to where the macro i ...

Five9 (FIVN) came out with quarterly earnings of $0.61 per share, beating the Zacks Consensus Estimate of $0.48 per share. This compares to earnings of $0.54 per share a year ago. These figures are adjusted for non-recurring items.This quarterly report represents an earnings surprise of 27.08%. A quarter ago, it was expected that this provider of cloud-based software to call centers would post earnings of $0.43 per share when it actually produced earnings of $0.52, delivering a surprise of 20.93%.Over the l ...

The Company uses an expected credit loss model, which requires it to consider historical loss rates and expectations of forwardlooking losses to estimate its provision for credit losses on its trade accounts receivables, unbilled accounts receivables and contract assets. Property and Equipment, Net The Company capitalizes certain qualifying costs incurred during the development stage of internal-use software. Costs related to preliminary project activities and post-implementation activities are expensed in ...

Revenue - Revenue for Q4 2023 is expected to be in the range of $239.0 to $240.0 million[6] - Revenue for the fourth quarter of 2023 increased 15% to a record $239.1 million, compared to $208.3 million for the fourth quarter of 2022[31] - Total revenue for 2023 increased 17% to a record $910.5 million, compared to $778.8 million in 2022[33] - Revenue for the business outlook is projected to be in the range of $1.053 to $1.057 billion[74] - Revenue for the twelve months ended December 31, 2023, was $910.488 million, compared to $778.846 million in 2022[78] Non-GAAP Net Income - Non-GAAP net income for Q4 2023 was $45.1 million, or 18.9% of revenue and $0.61 per diluted share, compared to $39.0 million, or 18.7% of revenue and $0.54 per diluted share in Q4 2022[5] - Non-GAAP net income for 2023 was $149.9 million, or 16.5% of revenue and $2.05 per diluted share, compared to $106.7 million, or 13.7% of revenue and $1.50 per diluted share in 2022[21] - Non-GAAP net income per share for full year 2024 is expected to be in the range of $2.14 to $2.18, assuming diluted shares outstanding of approximately 75.9 million[17] - Non-GAAP net income per share is expected to be in the range of $0.37 to $0.39, with diluted shares outstanding of approximately 74.7 million[71] GAAP Net Loss - GAAP net loss for Q4 2023 was $(12.4) million, or (5.2)% of revenue and $(0.17) per basic share, compared to $(13.7) million, or (6.6)% of revenue and $(0.19) per basic share in Q4 2022[15] - GAAP net loss for 2023 was $(81.8) million, or (9.0)% of revenue and $(1.13) per basic share, compared to GAAP net loss of $(94.7) million, or (12.2)% of revenue and $(1.35) per basic share, in 2022[27] - GAAP net loss per share in the range of $(0.34) to $(0.28), assuming basic shares outstanding of approximately 73.6 million[28] - GAAP net loss per share in the range of $(0.61) to $(0.53), assuming basic shares outstanding of approximately 74.6 million[36] - Net loss for the year ended December 31, 2023 was $81.764 million, compared to $94.650 million in the previous year[63] - Net loss for the twelve months ended December 31, 2023, was $81.764 million, compared to $94.650 million in 2022[78] Adjusted EBITDA - Adjusted EBITDA for Q4 2023 was $48.3 million, or 20.2% of revenue, compared to $46.2 million, or 22.2% of revenue in Q4 2022[19] - Adjusted EBITDA for 2023 was $166.3 million, or 18.3% of revenue, compared to $140.4 million, or 18.0% of revenue in 2022[23] - Adjusted EBITDA for 2023 was $166.3 million, or 18.3% of revenue, compared to $140.4 million, or 18.0% of revenue, in 2022[76] GAAP Gross Margin - GAAP gross margin was 52.9% for Q4 2023, compared to 53.8% for Q4 2022[18] - GAAP gross margin was 52.5% for 2023, compared to 52.8% in 2022[33] Adjusted Gross Margin - Adjusted gross margin was 61.3% for the fourth quarter of 2023, compared to 62.3% for the fourth quarter of 2022[32] - Adjusted gross margin was 61.0% for 2023, compared to 61.3% in 2022[34] Operating Cash Flow - GAAP operating cash flow for 2023 was $128.8 million, compared to $88.9 million in 2022[9] - GAAP operating cash flow for Q4 2023 was $36.5 million, compared to $32.7 million in Q4 2022[70] - Net cash provided by operating activities increased to $128.838 million from $88.865 million year-over-year[63] Stock-Based Compensation - Stock-based compensation for Q4 2023 was $49.6 million, compared to $43.8 million in Q4 2022[3] - Stock-based compensation expenses increased to $206.292 million from $172.507 million year-over-year[63] Expenses - Research and development expenses increased to $50.4 million in 2023, compared to $44.4 million in 2022[25] - Sales and marketing expenses increased to $66.2 million in 2023, compared to $59.3 million in 2022[25] - Research and development expenses for the twelve months ended December 31, 2023, were $156.582 million, compared to $141.794 million in 2022[78] - Sales and marketing expenses for the twelve months ended December 31, 2023, were $296.713 million, compared to $261.990 million in 2022[78] - General and administrative expenses for the twelve months ended December 31, 2023, were $123.079 million, compared to $95.143 million in 2022[78] Assets and Investments - Total assets increased to $1.494568 billion from $1.244485 billion year-over-year[62] - Goodwill increased to $227.412 million from $165.420 million year-over-year[62] - Total current assets increased to $924.054 million from $778.710 million year-over-year[62] - Deferred contract acquisition costs increased to $136.571 million from $114.880 million year-over-year[62] - Purchases of marketable investments increased to $795.002 million from $435.768 million year-over-year[63] Cash and Cash Equivalents - Cash and cash equivalents decreased to $144.842 million from $180.987 million year-over-year[63] Exit Costs - Exit costs related to the closure and relocation of Russian operations were $2.8 million for the year ended December 31, 2023[64] Gross Profit - Gross profit for the twelve months ended December 31, 2023, was $477.798 million, compared to $411.345 million in 2022[78]