Financial Performance - The company recorded $1,041.9 million in revenue for the year ended December 31, 2024, primarily from subscription fees based on the number of licenses and usage of AI solutions [384]. - Revenue for the year ended December 31, 2024, was $1,041,938 thousand, representing a 14.4% increase from $910,488 thousand in 2023 [396]. - Gross profit for 2024 was $564,398 thousand, up from $477,798 thousand in 2023, indicating a gross margin improvement [396]. - The company reported a net loss of $12,795 thousand for 2024, a significant reduction compared to a net loss of $81,764 thousand in 2023 [396]. - The company’s adjusted net loss for the year ended December 31, 2024, was $12.8 million, an improvement from a net loss of $81.8 million in 2023 [551]. - The company generated $927.8 million in revenue from the United States and $114.2 million from international markets for the year ended December 31, 2024 [549]. Cash and Liquidity - As of December 31, 2024, the company had cash and cash equivalents, and marketable securities totaling $1,006.0 million, focusing on capital preservation and liquidity needs [365]. - Cash and cash equivalents increased to $362,546 thousand in 2024, compared to $143,201 thousand in 2023, indicating improved cash flow [394]. - Cash and cash equivalents at the end of 2024 totaled $362.5 million, compared to $144.8 million at the end of 2023, marking a substantial increase of 150% [404]. - The net cash provided by operating activities increased to $143.2 million in 2024, up from $128.8 million in 2023, reflecting a growth of approximately 11% [403]. Investments and Acquisitions - The company made significant investments in marketable securities, with purchases totaling $1.29 billion in 2024, compared to $795 million in 2023 [403]. - The company acquired Acqueon Inc. for $167.2 million in cash, indicating a strategic move for market expansion [403]. - The company capitalized $22.2 million in internal-use software development costs in 2024, up from $9.5 million in 2023, indicating a focus on technology development [403]. Liabilities and Debt - The aggregate principal amount outstanding of the company's convertible senior notes was $1,181.9 million, with fair values subject to interest rate and market risks [366]. - Total liabilities rose to $1,429,022 thousand in 2024 from $956,483 thousand in 2023, primarily due to the issuance of new convertible senior notes [394]. - The Company had outstanding convertible senior notes of $434.4 million due on June 1, 2025, and $747.5 million due on March 15, 2029 [536]. - The total interest expense related to the 2029 convertible senior notes for the year ended December 31, 2024, was $9.242 million, which includes $6.229 million in contractual interest expense and $3.013 million in amortization of issuance costs [484]. Research and Development - Research and development expenses for 2024 were $166,197 thousand, up from $156,582 thousand in 2023, reflecting continued investment in innovation [396]. - The company’s stock-based compensation expense for research and development decreased to $37.3 million in 2024 from $50.4 million in 2023, a decline of approximately 26% [520]. Stock and Compensation - Total stock-based compensation expenses for 2024 were $166.3 million, down from $206.3 million in 2023, reflecting a decrease of approximately 19.4% [520]. - The Company granted 4,433,000 RSUs during the year ended December 31, 2024, with a weighted average grant date fair value of $46.32 per share [510]. - The intrinsic value of options exercised in 2024 was $901,000, while the total fair value of options vested during the period was $3,249,000 [509]. Taxation - The company recognized a current income tax expense of $4.9 million in 2024, primarily due to U.S. taxable income [527]. - Deferred tax assets amounted to $209.1 million in 2024, with a valuation allowance of $123.1 million, resulting in net deferred tax assets of $86.0 million [530]. - The company’s total provision for income taxes in 2024 was $40, compared to $2.3 million in 2023, indicating a significant reduction [529]. Operational Risks - The company is exposed to foreign currency risk, with a potential maximum impact of $10.6 million on operating expenses from a hypothetical 10% change in foreign currency exchange rates [370]. - The company continues to expand its international operations, which exposes it to significant macroeconomic risks [16]. - The company relies on third-party telecommunications and internet service providers, and any failure in their services could lead to customer loss and claims for damages [16]. Asset Management - The company’s total stockholders' equity increased to $622,192 thousand in 2024 from $538,085 thousand in 2023, showing growth in shareholder value [394]. - Goodwill increased to $365.4 million in 2024 due to the acquisition of Acqueon, up from $227.4 million in 2023, marking a 61% rise [469]. - Intangible assets net value reached $65.6 million in 2024, up from $38.3 million in 2023, showing an increase of 71% [470].

Five9 (FIVN) came out with quarterly earnings of $0.78 per share, beating the Zacks Consensus Estimate of $0.70 per share. This compares to earnings of $0.61 per share a year ago. These figures are adjusted for non-recurring items.This quarterly report represents an earnings surprise of 11.43%. A quarter ago, it was expected that this provider of cloud-based software to call centers would post earnings of $0.58 per share when it actually produced earnings of $0.67, delivering a surprise of 15.52%.Over the l ...

Financial Data and Key Metrics Changes - The company reported annual revenue exceeding $1 billion, with fourth-quarter revenue growth accelerating to 17% year-over-year, primarily driven by a 19% increase in subscription revenue [4][36] - Adjusted EBITDA margin for the fourth quarter reached a record 23%, contributing to record operating cash flow of $50 million, or 18% of revenue, and record free cash flow of $33 million, or 12% of revenue [5][36] - The company achieved a dollar-based retention rate of 108% and reported a decrease in stock-based compensation from $50 million to $38 million, improving to 14% of revenue in the fourth quarter [37][38] Business Line Data and Key Metrics Changes - Subscription revenue accounted for 79% of total revenue in Q4, with usage revenue at 14% and professional services at 7% [36] - Enterprise AI revenue grew 46% year-over-year, now representing 9% of enterprise subscription revenue [6][36] - The commercial business, which represents 11% of total revenue, grew in the low single digits on a last twelve months (LTM) basis [37] Market Data and Key Metrics Changes - The company experienced strong enterprise new logo bookings in Q4, with the highest number of $1 million plus ARR new logo wins in any quarter of 2024 [28] - The company noted heightened levels of RFP volume in Q4, indicating a robust pipeline entering 2025 [28] Company Strategy and Development Direction - The company is focused on leveraging AI to enhance customer experience, with a strong emphasis on delivering accurate and personalized self-service solutions [6][9] - Partnerships with Salesforce, ServiceNow, Microsoft, Verint, and Google are expected to drive growth and innovation in AI-powered solutions [18][20][22] - The company aims to maintain its leadership position in AI for customer experience by providing a comprehensive suite of AI solutions and deep expertise [17][23] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the growth potential in 2025, driven by AI adoption and a strong sales pipeline [51][52] - The company acknowledged macroeconomic uncertainties but indicated that it continues to deliver growth despite these challenges [52][68] - Management highlighted the importance of contextual data for AI effectiveness and the company's role as a control point for this data [59] Other Important Information - The CFO announced his retirement effective March 31, with Brian Lee appointed as Interim CFO [24][25] - The company will not host an Analyst Day in the first half of the year due to the CFO transition [42] Q&A Session Summary Question: How have customer conversations changed since the election, and what are the potential upside drivers for 2025? - Management noted that customer conversations are increasingly focused on leveraging AI, with excitement around AI growth and subscription revenue [49][50] Question: How does the company monetize access to contextual data, and what does that mean for the financial model? - Management explained that the company monetizes data access through voice stream and transcript stream, charging on a per-minute consumption basis [62] Question: What are the seasonal trends and deal cadence observed in Q4? - Management indicated that Q4 showed better-than-expected performance, particularly in consumer and healthcare sectors, with a positive growth trend [66][70] Question: How is the company addressing the shift from seat-based pricing to consumption-based models? - Management confirmed that the company is moving towards a consumption-based model, which provides significant ROI for customers [88][92] Question: What is the trajectory of AI revenue growth, and how does it compare to the overall business? - Management reported a 46% year-over-year growth in AI revenue, indicating a strong trajectory compared to the overall business growth [90][91]

Exhibit 99.1 Five9 Reports Record Full Year 2024 Revenue of $1 Billion Q4 Subscription Revenue Growth of 19% Q4 Total Revenue Growth of 17% Q4 Record Operating Cash Flow of $50 Million SAN RAMON, Calif. - February 20, 2025 - Five9, Inc. (NASDAQ:FIVN), the Intelligent CX Platform provider, today reported results for the fourth quarter and full year ended December 31, 2024. Fourth Quarter 2024 Financial Results 2024 Financial Results 1 • Revenue for the fourth quarter of 2024 increased 17% to a record $278.7 ...

Five9 (FIVN) is scheduled to report fourth-quarter 2024 results on Thursday.The company expects fourth-quarter revenues in the range of $267-$268 million. For the fourth quarter, the Zacks Consensus Estimate for revenues is pegged at $267.49 million, suggesting an 11.89% rise from the year-ago quarter’s reported figure.Non-GAAP net income per share is expected in the range of 69-71 cents. The Zacks Consensus Estimate for earnings is pinned at 70 cents per share, indicating an increase of 14.75% from the pri ...

NEW YORK, Feb. 1, 2025 /PRNewswire/ -- Why: Rosen Law Firm, a global investor rights law firm, reminds purchasers of securities, including call options, of Five9, Inc. (NASDAQ: FIVN) between June 4, 2024 and August 8, 2024, both dates inclusive (the "Class Period"), of the important February 3, 2025 lead plaintiff deadline.So what: If you purchased Five9 securities during the Class Period you may be entitled to compensation without payment of any out of pocket fees or costs through a contingency fee arrange ...

Core Viewpoint - A class action securities lawsuit has been filed against Five9, Inc. alleging securities fraud that affected investors between June 4, 2024, and August 8, 2024 [1][2]. Group 1: Allegations of Fraud - The lawsuit claims that Five9's net new business was not as strong as represented, being negatively impacted by macroeconomic factors such as constrained customer budgets [2]. - It is alleged that Five9 faced a challenging bookings quarter due to issues with sales execution and efficiency, contradicting claims of strong bookings momentum [2]. - The defendants purportedly lacked sufficient information regarding existing customers going live, making statements about a positive inflection in the dollar-based retention rate unfounded [2]. Group 2: Legal Process and Participation - Investors who suffered losses during the specified timeframe have until February 3, 2025, to request to be appointed as lead plaintiff, although participation in any recovery does not require this [3]. - Class members may be entitled to compensation without incurring any out-of-pocket costs or fees, with no obligation to participate [3]. Group 3: Firm Background - Levi & Korsinsky, LLP has a history of securing hundreds of millions of dollars for shareholders and is recognized as one of the top securities litigation firms in the United States [4].

NEW YORK, Jan. 28, 2025 /PRNewswire/ -- Levi & Korsinsky, LLP notifies investors in Five9, Inc. ("Five9, Inc." or the "Company") (NASDAQ: FIVN) of a class action securities lawsuit.CLASS DEFINITION: The lawsuit seeks to recover losses on behalf of Five9, Inc. investors who were adversely affected by alleged securities fraud between June 4, 2024 and August 8, 2024. Follow the link below to get more information and be contacted by a member of our team:https://zlk.com/pslra-1/five9-inc-lawsuit-submission-form? ...

NEW YORK, Jan. 27, 2025 (GLOBE NEWSWIRE) -- WHY: Rosen Law Firm, a global investor rights law firm, reminds purchasers of securities, including call options, of Five9, Inc. (NASDAQ: FIVN) between June 4, 2024 and August 8, 2024, both dates inclusive (the “Class Period”), of the important February 3, 2025 lead plaintiff deadline. SO WHAT: If you purchased Five9 securities or call options during the Class Period you may be entitled to compensation without payment of any out of pocket fees or costs through a ...

NEW YORK, Jan. 27, 2025 (GLOBE NEWSWIRE) -- Levi & Korsinsky, LLP notifies investors in Five9, Inc. ("Five9, Inc." or the "Company") (NASDAQ: FIVN) of a class action securities lawsuit. CLASS DEFINITION: The lawsuit seeks to recover losses on behalf of Five9, Inc. investors who were adversely affected by alleged securities fraud between June 4, 2024 and August 8, 2024. Follow the link below to get more information and be contacted by a member of our team: https://zlk.com/pslra-1/five9-inc-lawsuit-submission ...