Revenue - Revenue for Q4 2023 is expected to be in the range of $239.0 to $240.0 million[6] - Revenue for the fourth quarter of 2023 increased 15% to a record $239.1 million, compared to $208.3 million for the fourth quarter of 2022[31] - Total revenue for 2023 increased 17% to a record $910.5 million, compared to $778.8 million in 2022[33] - Revenue for the business outlook is projected to be in the range of $1.053 to $1.057 billion[74] - Revenue for the twelve months ended December 31, 2023, was $910.488 million, compared to $778.846 million in 2022[78] Non-GAAP Net Income - Non-GAAP net income for Q4 2023 was $45.1 million, or 18.9% of revenue and $0.61 per diluted share, compared to $39.0 million, or 18.7% of revenue and $0.54 per diluted share in Q4 2022[5] - Non-GAAP net income for 2023 was $149.9 million, or 16.5% of revenue and $2.05 per diluted share, compared to $106.7 million, or 13.7% of revenue and $1.50 per diluted share in 2022[21] - Non-GAAP net income per share for full year 2024 is expected to be in the range of $2.14 to $2.18, assuming diluted shares outstanding of approximately 75.9 million[17] - Non-GAAP net income per share is expected to be in the range of $0.37 to $0.39, with diluted shares outstanding of approximately 74.7 million[71] GAAP Net Loss - GAAP net loss for Q4 2023 was $(12.4) million, or (5.2)% of revenue and $(0.17) per basic share, compared to $(13.7) million, or (6.6)% of revenue and $(0.19) per basic share in Q4 2022[15] - GAAP net loss for 2023 was $(81.8) million, or (9.0)% of revenue and $(1.13) per basic share, compared to GAAP net loss of $(94.7) million, or (12.2)% of revenue and $(1.35) per basic share, in 2022[27] - GAAP net loss per share in the range of $(0.34) to $(0.28), assuming basic shares outstanding of approximately 73.6 million[28] - GAAP net loss per share in the range of $(0.61) to $(0.53), assuming basic shares outstanding of approximately 74.6 million[36] - Net loss for the year ended December 31, 2023 was $81.764 million, compared to $94.650 million in the previous year[63] - Net loss for the twelve months ended December 31, 2023, was $81.764 million, compared to $94.650 million in 2022[78] Adjusted EBITDA - Adjusted EBITDA for Q4 2023 was $48.3 million, or 20.2% of revenue, compared to $46.2 million, or 22.2% of revenue in Q4 2022[19] - Adjusted EBITDA for 2023 was $166.3 million, or 18.3% of revenue, compared to $140.4 million, or 18.0% of revenue in 2022[23] - Adjusted EBITDA for 2023 was $166.3 million, or 18.3% of revenue, compared to $140.4 million, or 18.0% of revenue, in 2022[76] GAAP Gross Margin - GAAP gross margin was 52.9% for Q4 2023, compared to 53.8% for Q4 2022[18] - GAAP gross margin was 52.5% for 2023, compared to 52.8% in 2022[33] Adjusted Gross Margin - Adjusted gross margin was 61.3% for the fourth quarter of 2023, compared to 62.3% for the fourth quarter of 2022[32] - Adjusted gross margin was 61.0% for 2023, compared to 61.3% in 2022[34] Operating Cash Flow - GAAP operating cash flow for 2023 was $128.8 million, compared to $88.9 million in 2022[9] - GAAP operating cash flow for Q4 2023 was $36.5 million, compared to $32.7 million in Q4 2022[70] - Net cash provided by operating activities increased to $128.838 million from $88.865 million year-over-year[63] Stock-Based Compensation - Stock-based compensation for Q4 2023 was $49.6 million, compared to $43.8 million in Q4 2022[3] - Stock-based compensation expenses increased to $206.292 million from $172.507 million year-over-year[63] Expenses - Research and development expenses increased to $50.4 million in 2023, compared to $44.4 million in 2022[25] - Sales and marketing expenses increased to $66.2 million in 2023, compared to $59.3 million in 2022[25] - Research and development expenses for the twelve months ended December 31, 2023, were $156.582 million, compared to $141.794 million in 2022[78] - Sales and marketing expenses for the twelve months ended December 31, 2023, were $296.713 million, compared to $261.990 million in 2022[78] - General and administrative expenses for the twelve months ended December 31, 2023, were $123.079 million, compared to $95.143 million in 2022[78] Assets and Investments - Total assets increased to $1.494568 billion from $1.244485 billion year-over-year[62] - Goodwill increased to $227.412 million from $165.420 million year-over-year[62] - Total current assets increased to $924.054 million from $778.710 million year-over-year[62] - Deferred contract acquisition costs increased to $136.571 million from $114.880 million year-over-year[62] - Purchases of marketable investments increased to $795.002 million from $435.768 million year-over-year[63] Cash and Cash Equivalents - Cash and cash equivalents decreased to $144.842 million from $180.987 million year-over-year[63] Exit Costs - Exit costs related to the closure and relocation of Russian operations were $2.8 million for the year ended December 31, 2023[64] Gross Profit - Gross profit for the twelve months ended December 31, 2023, was $477.798 million, compared to $411.345 million in 2022[78]

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 Inc. (NASDAQ: FIVN), provider of the Intelligent CX Platform, has been named a leader in the second annual Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC) 2024. The Globe identified Five9 for its strengths, notably its growing range of offerings like Intelligent Virtual Agent (IVA), Agent Assist, and AI Insights. AI offerings provide better customer experiences, with improved self-service capabilities, as well as better agent exp ...

--(BUSINESS WIRE)--Five9, provider of the Intelligent CX Platform, invites you to come see us at CCW Berlin to learn more about solutions that help provide a better CX in customer interactions, see live product demos, and speak with our experts. The theme of this year’s event, which is the 25th CCW in Berlin, is “Unite Human and Artificial Power”. Join us from 27th February until 29th February at the Estrel Berlin. Get your free exhibition pass and set your appointment today. Five9 will exhibit in hall ...

PART I. FINANCIAL INFORMATION [Financial Statements](index=5&type=section&id=ITEM%201.%20Financial%20Statements) The unaudited statements show asset growth to $1.46 billion, a 16% revenue increase, and a reduced net loss [Condensed Consolidated Balance Sheets](index=5&type=section&id=Condensed%20Consolidated%20Balance%20Sheets) Total assets grew to $1.46 billion, driven by marketable investments, while stockholders' equity also increased Condensed Consolidated Balance Sheet Highlights (in thousands) | Account | September 30, 2023 | December 31, 2022 | | :--- | :--- | :--- | | **Assets** | | | | Cash and cash equivalents | $127,828 | $180,520 | | Marketable investments | $572,462 | $434,628 | | Total current assets | $890,673 | $778,710 | | Goodwill | $227,412 | $165,420 | | **Total assets** | **$1,456,444** | **$1,244,485** | | **Liabilities & Equity** | | | | Total current liabilities | $171,976 | $150,776 | | Convertible senior notes — less current portion | $741,169 | $738,376 | | **Total liabilities** | **$962,574** | **$934,520** | | **Total stockholders' equity** | **$493,870** | **$309,965** | [Condensed Consolidated Statements of Operations and Comprehensive Loss](index=6&type=section&id=Condensed%20Consolidated%20Statements%20of%20Operations%20and%20Comprehensive%20Loss) Q3 revenue grew 16% to $230.1 million, while the quarterly net loss improved to $20.4 million Statement of Operations Summary (in thousands, except per share data) | Metric | Q3 2023 | Q3 2022 | Nine Months 2023 | Nine Months 2022 | | :--- | :--- | :--- | :--- | :--- | | Revenue | $230,105 | $198,342 | $671,426 | $570,501 | | Gross Profit | $119,025 | $104,231 | $351,229 | $299,294 | | Loss from operations | $(25,738) | $(21,731) | $(79,978) | $(74,331) | | Net loss | $(20,419) | $(23,207) | $(69,406) | $(80,997) | | Net loss per share | $(0.28) | $(0.33) | $(0.97) | $(1.16) | [Condensed Consolidated Statements of Stockholders' Equity](index=7&type=section&id=Condensed%20Consolidated%20Statements%20of%20Stockholders%27%20Equity) Stockholders' equity grew to $493.9 million, driven by stock-based compensation and capped call settlements Changes in Stockholders' Equity (in thousands) | Account | Dec 31, 2022 | Sep 30, 2023 | | :--- | :--- | :--- | | Additional paid-in capital | $635,668 | $887,087 | | Accumulated deficit | $(323,086) | $(392,492) | | **Total stockholders' equity** | **$309,965** | **$493,870** | [Condensed Consolidated Statements of Cash Flows](index=9&type=section&id=Condensed%20Consolidated%20Statements%20of%20Cash%20Flows) Operating cash flow increased to $92.3 million, while investing activities used $235.0 million Cash Flow Summary (Nine Months Ended, in thousands) | Cash Flow Activity | Sep 30, 2023 | Sep 30, 2022 | | :--- | :--- | :--- | | Net cash provided by operating activities | $92,294 | $56,125 | | Net cash (used in) provided by investing activities | $(234,974) | $20,903 | | Net cash provided by (used in) financing activities | $91,047 | $(38,461) | | **Net (decrease) increase in cash** | **$(51,633)** | **$38,567** | [Notes to Condensed Consolidated Financial Statements](index=12&type=section&id=Notes%20to%20Condensed%20Consolidated%20Financial%20Statements) Notes detail the Aceyus acquisition, $1.05 billion in performance obligations, and convertible note status - On August 14, 2023, the Company acquired Aceyus for total cash consideration of approximately **$82.0 million** to accelerate its ability to migrate large enterprise customers to the cloud and leverage data for its AI & Automation solutions[18](index=18&type=chunk) - As of September 30, 2023, the company had **$1.046 billion** in remaining performance obligations for contracts with original durations greater than one year, with approximately three-fourths expected to be recognized as revenue over the next 24 months[69](index=69&type=chunk) - The company has **$747.5 million** in 0.500% Convertible Senior Notes due in 2025, while the 2023 convertible senior notes matured on May 1, 2023, and were settled[96](index=96&type=chunk)[101](index=101&type=chunk) [Management's Discussion and Analysis of Financial Condition and Results of Operations](index=30&type=section&id=ITEM%202.%20Management%27s%20Discussion%20and%20Analysis%20of%20Financial%20Condition%20and%20Results%20of%20Operations) Management discusses the 16% YoY revenue growth, a 110% retention rate, and the strategic Aceyus acquisition [Overview](index=30&type=section&id=Overview) The company operates a SaaS model with 92% recurring revenue and faces ongoing macroeconomic risks - The company's business model is based on SaaS with recurring subscriptions, with **92% of revenue in Q3 2023** coming from subscription and related usage fees[20](index=20&type=chunk) - The company is subject to macroeconomic risks, including inflation and increased interest rates, which are expected to continue to have an **adverse impact on revenue**[143](index=143&type=chunk)[151](index=151&type=chunk) - In March 2022, the company decided to close its Russia office and establish a new development center in Portugal, incurring costs of **$0.9 million and $2.7 million** in the three and nine months ended September 30, 2023, respectively[151](index=151&type=chunk) [Key Operating and Non-GAAP Financial Performance Metrics](index=31&type=section&id=Key%20Operating%20and%20Non-GAAP%20Financial%20Performance%20Metrics) The Annual Dollar-Based Retention Rate was 110%, while Q3 Adjusted EBITDA increased to $41.3 million - The **Annual Dollar-Based Retention Rate was 110%** for the twelve months ended September 30, 2023, a decrease from 118% in the prior year, attributed to macroeconomic headwinds[148](index=148&type=chunk)[155](index=155&type=chunk) Adjusted EBITDA Reconciliation (in thousands) | Metric | Q3 2023 | Q3 2022 | Nine Months 2023 | Nine Months 2022 | | :--- | :--- | :--- | :--- | :--- | | Net loss | $(20,419) | $(23,207) | $(69,406) | $(80,997) | | Stock-based compensation | $52,611 | $44,503 | $156,721 | $128,682 | | Depreciation and amortization | $12,482 | $11,215 | $35,553 | $33,650 | | **Adjusted EBITDA** | **$41,284** | **$36,705** | **$117,968** | **$94,261** | [Results of Operations](index=34&type=section&id=Results%20of%20Operations) Q3 revenue rose 16% to $230.1 million, with operating expenses increasing due to higher personnel costs Revenue and Gross Profit (in thousands) | Metric | Q3 2023 | Q3 2022 | % Change | | :--- | :--- | :--- | :--- | | Revenue | $230,105 | $198,342 | 16% | | Gross Profit | $119,025 | $104,231 | 14% | | Gross Margin | 52% | 53% | -1 ppt | Operating Expenses (in thousands) | Expense Category | Q3 2023 | Q3 2022 | % Change | | :--- | :--- | :--- | :--- | | Research and development | $40,391 | $34,113 | 18% | | Sales and marketing | $73,366 | $67,353 | 9% | | General and administrative | $31,006 | $24,496 | 27% | [Liquidity and Capital Resources](index=37&type=section&id=Liquidity%20and%20Capital%20Resources) The company holds $718.7 million in working capital and generated $92.3 million in cash from operations - The company had **$718.7 million in working capital** as of September 30, 2023, including $127.8 million in cash and cash equivalents[177](index=177&type=chunk) Cash Flow Summary (Nine Months Ended Sep 30, in thousands) | Activity | 2023 | 2022 | | :--- | :--- | :--- | | Net cash provided by operating activities | $92,294 | $56,125 | | Net cash (used in) provided by investing activities | $(234,974) | $20,903 | | Net cash provided by (used in) financing activities | $91,047 | $(38,461) | [Contractual and Other Obligations](index=39&type=section&id=Contractual%20and%20Other%20Obligations) Significant obligations include $747.5 million in convertible notes and over $140 million in other commitments - Outstanding principal of **$747.5 million** for 2025 convertible senior notes, due June 1, 2025[194](index=194&type=chunk)[196](index=196&type=chunk) - Lease obligations total **$60.1 million**, with $55.1 million for operating leases and $5.0 million for finance leases[199](index=199&type=chunk) - Commitments include **$72.0 million** for cloud services and software, and **$17.0 million** for hosting and telecommunication services[200](index=200&type=chunk)[201](index=201&type=chunk) [Quantitative and Qualitative Disclosures about Market Risk](index=42&type=section&id=ITEM%203.%20Quantitative%20and%20Qualitative%20Disclosure%20about%20Market%20Risk) Market risk exposure is unchanged, primarily related to interest rates and foreign currency fluctuations - **Market risk exposure has not changed materially** since year-end 2022[206](index=206&type=chunk) - Interest rate sensitivity exists for the **$700.3 million** in cash, cash equivalents, and marketable securities, though a hypothetical 100 basis point change in interest rates would not have a material impact[207](index=207&type=chunk) - Foreign currency risk primarily affects operating expenses, where a hypothetical 10% change in exchange rates would have a maximum impact of **$5.9 million**[207](index=207&type=chunk) [Controls and Procedures](index=43&type=section&id=ITEM%204.%20Controls%20and%20Procedures) Management concluded that disclosure controls and procedures were effective with no material changes reported - Management, including the CEO and CFO, concluded that **disclosure controls and procedures were effective** as of September 30, 2023[209](index=209&type=chunk) - **No material changes** to internal control over financial reporting occurred during the third quarter of 2023[210](index=210&type=chunk) PART II. OTHER INFORMATION [Legal Proceedings](index=44&type=section&id=ITEM%201.%20Legal%20Proceedings) Ongoing legal matters are not expected to have a material impact on the company's financial condition - The company is involved in various legal matters but **does not expect them to have a material impact** on its financial position[130](index=130&type=chunk)[213](index=213&type=chunk) [Risk Factors](index=44&type=section&id=ITEM%201A.%20Risk%20Factors) New risk factors focus on the development, regulation, and internal use of Artificial Intelligence technologies - A key risk is that the continued development of the company's **AI solutions may not be successful**, meet client needs, or achieve market acceptance, potentially harming operating results[214](index=214&type=chunk) - The company faces legal and business risks from new and evolving AI technologies, including potential **regulatory scrutiny, litigation, and intellectual property disputes**[214](index=214&type=chunk) - The use of AI by the company's workforce presents risks related to **data protection, exposure of confidential information, and misuse of intellectual property**[5](index=5&type=chunk)[215](index=215&type=chunk) [Unregistered Sales of Equity Securities and Use of Proceeds](index=45&type=section&id=ITEM%202.%20Unregistered%20Sales%20of%20Equity%20Securities%20and%20Use%20of%20Proceeds) The company reports no unregistered sales of equity securities during the reporting period - Not applicable[216](index=216&type=chunk) [Defaults Upon Senior Securities](index=45&type=section&id=ITEM%203.%20Defaults%20Upon%20Senior%20Securities) The company reports no defaults upon senior securities during the reporting period - None[217](index=217&type=chunk) [Mine Safety Disclosures](index=45&type=section&id=ITEM%204.%20Mine%20Safety%20Disclosures) This section is not applicable to the company's business operations - Not applicable[218](index=218&type=chunk) [Other Information](index=45&type=section&id=ITEM%205.%20Other%20Information) The Chief Accounting Officer adopted a Rule 10b5-1 trading plan to cover tax obligations from RSU vesting - On September 13, 2023, Chief Accounting Officer Leena Mansharamani adopted a **Rule 10b5-1 trading arrangement** to satisfy tax obligations upon the vesting of restricted stock units[6](index=6&type=chunk)[219](index=219&type=chunk)[223](index=223&type=chunk) [Exhibits](index=46&type=section&id=ITEM%206.%20Exhibits) Filed exhibits include amended bylaws, CEO/CFO certifications, and interactive XBRL data files - The report includes several exhibits, such as **Amended and Restated Bylaws, CEO/CFO certifications (Rule 302 and 906), and XBRL data files**[220](index=220&type=chunk)

There have been no material changes from the significant accounting policies previously disclosed in Part II, Item 8, of the Company's Annual Report on Form 10-K for the fiscal year ended December 31, 2022 as filed with the SEC on February 24, 2023. Remaining Performance Obligations 13 Property and equipment capitalized under finance lease obligations consists primarily of computer and network equipment and was immaterial as of June 30, 2023 and December 31, 2022. UNITED STATES SECURITIES AND EXCHANGE COMMI ...

Revenue and Financial Performance - The company reported that subscription and related usage fees accounted for 92% of revenue for the three months ended March 31, 2023, compared to 91% for the same period in 2022[84]. - The company's revenue increased to $218.4 million for the three months ended March 31, 2023, up from $182.8 million for the same period in 2022, representing a growth of approximately 19%[183]. - Revenue for the three months ended March 31, 2023, increased by $35.7 million (20%) compared to the same period in 2022, totaling $218.4 million[205]. - The net loss for the three months ended March 31, 2023, was $27.2 million, an improvement from a net loss of $34.1 million for the same period in 2022[183]. - Adjusted EBITDA for the three months ended March 31, 2023, was $35.1 million, compared to $24.5 million for the same period in 2022, reflecting a growth of approximately 43%[164]. - Gross profit for the three months ended March 31, 2023, was $113.7 million, representing a 21% increase from $93.9 million in the same period of 2022[207]. Expenses and Costs - Cost of revenue for the three months ended March 31, 2023, was $104.8 million, up from $88.9 million in the same period in 2022, representing an 18% increase[173]. - Sales and marketing expenses increased to $76.3 million for the three months ended March 31, 2023, from $64.6 million in the same period in 2022, marking an 18% increase[176]. - General and administrative expenses rose by $5.2 million primarily due to increased personnel costs and stock-based compensation[202]. - Research and development expenses increased by $2.3 million (6%) for the three months ended March 31, 2023, totaling $38.1 million[208]. - The cost of revenue increased by $6.2 million due to higher third-party hosted software costs driven by increased client activities[206]. Assets and Liabilities - Total deferred contract acquisition costs, net increased to $170,365 thousand as of March 31, 2023, from $162,122 thousand as of December 31, 2022[89]. - As of March 31, 2023, accounts receivable, net was $88,085 thousand, an increase from $87,494 thousand as of December 31, 2022[89]. - The company had $640.2 million in working capital as of March 31, 2023, including $141.4 million in cash and cash equivalents[204]. - The company reported trade accounts receivable of $88,085,000 as of March 31, 2023, an increase from $87,494,000 as of December 31, 2022[104]. - The company’s total liabilities included accrued expenses and other current liabilities totaling $4,913,000 as of March 31, 2023[106]. Market and Economic Conditions - The company is subject to risks from macroeconomic factors, including inflation and supply chain disruptions, which could impact its financial results[85]. - The company continues to face risks and challenges, including macroeconomic deterioration and the impact of the Russia-Ukraine conflict, which may affect future growth[183]. - The company experienced macroeconomic headwinds impacting its installed base business, which typically contributes about 50% of annual revenue growth[159]. - The company expects adverse economic conditions to continue impacting revenue growth in future periods[193]. Client and Market Strategy - The company has focused on expanding its market opportunity to include larger contact centers, which has diversified its client base and enhanced future revenue growth potential[84]. - The company had over 2,500 clients across multiple industries as of March 31, 2023, with no single client accounting for more than 10% of total revenue[183]. - The company’s larger clients typically choose annual contracts, which include an implementation and ramp period of several months[84]. Stock and Shareholder Information - The company granted 35,921 market-based PRSUs in Q1 2023 with a fair value of $3.1 million, following a previous grant of 284,282 PRSUs valued at $30.6 million in 2022[91]. - The company's total shareholder return was -52.64% for 2022, resulting in a payout percentage of 58.7% of target for the PRSUs based on relative total shareholder return performance[91]. - The company had 71,544,294 shares of common stock issued and outstanding as of March 31, 2023, an increase from 71,047,179 shares as of December 31, 2022[129]. Cash Flow and Financing Activities - Net cash provided by operating activities was $33.4 million for the three months ended March 31, 2023, compared to $28.7 million in the same period of 2022[232]. - Net cash used in investing activities was $(75.7) million for the three months ended March 31, 2023, primarily due to $140.9 million in marketable investments purchases[218]. - Net cash provided by financing activities was $3.1 million for the three months ended March 31, 2023, related to cash proceeds from the exercise of stock options[236]. - The company may raise additional capital through equity or debt financings, but there are risks associated with market conditions and financial performance[215]. Legal and Regulatory Matters - The company is subject to various legal and regulatory proceedings, which may involve claims related to contractual disputes and regulatory compliance[256]. - The company assesses potential liabilities from litigation and regulatory matters based on probable losses that can be reasonably estimated[256]. Internal Controls and Reporting - There was no change in the company's internal control over financial reporting that materially affected its financial reporting during the three months ended March 31, 2023[249]. - The company's exposure to market risk has not changed materially since December 31, 2022, primarily due to fluctuations in interest rates and foreign currency exchange rates[246].

Financial Performance - Gross profit for the year ended December 31, 2022, was $411,345, an increase of $72,853 or 22% compared to $338,492 in 2021, with a gross profit margin of 53%[145] - Net cash provided by operating activities for the year ended December 31, 2022, was $88,865, compared to $28,998 in 2021, reflecting a significant increase[150] - The company reported a net increase in cash, cash equivalents, and restricted cash of $89,596 for 2022, compared to a decrease of $128,981 in 2021[150] - Stockholders' equity increased significantly to $309,965 thousand, compared to $211,132 thousand in 2021, representing a growth of around 46.7%[189] - Cash and cash equivalents more than doubled, reaching $180,520 thousand, up from $90,878 thousand, indicating a growth of approximately 98.8%[189] Revenue and Costs - The increase in cost of revenue for 2022 was primarily due to a $37.9 million rise in personnel costs, a $29.4 million increase in depreciation, and a $19.4 million increase in third-party hosted software costs[144] - Research and development expenses increased by $35.2 million in 2022, driven mainly by higher personnel-related costs and a $2.3 million rise in office and facilities costs[146] - Deferred revenue increased to $57,816 thousand, up from $43,720 thousand, reflecting a growth of about 32.3%[189] - The company generates revenue primarily from subscription services and related usage, with clients typically billed monthly based on the number of agent seats[157] Assets and Liabilities - Total assets increased to $1,244,485 thousand as of December 31, 2022, compared to $1,192,942 thousand in 2021, reflecting a growth of approximately 4.3%[189] - Current assets rose to $778,710 thousand, up from $617,226 thousand in the previous year, marking an increase of about 26%[189] - Total liabilities decreased to $934,520 thousand from $981,810 thousand, a reduction of approximately 4.8%[189] Market Presence and Client Engagement - The company has a diverse client base of over 2,500 organizations across multiple industries, indicating strong market presence[214] - The platform is designed for rapid deployment and seamless updates, enhancing operational efficiency for clients[212] - The company emphasizes a high-touch engagement model for larger implementations, which accelerates agent activation and targets desired business outcomes[214] Technology and Innovation - The company leverages AI capabilities within its cloud software solutions to enhance customer experience and operational efficiency[212] Stock Information - The aggregate market value of the registrant's common stock held by non-affiliates was approximately $5,331.6 million as of June 30, 2022[219] - As of February 21, 2023, there were 71,151,340 shares of the registrant's common stock outstanding[219] Internal Controls and Financial Reporting - The company maintained effective internal control over financial reporting as of December 31, 2022, based on established criteria[184] - The company’s adjusted EBITDA calculation may differ from that of other companies in the industry, and it is used to evaluate performance and establish budgets[138] Debt Information - The company issued $258.8 million in convertible senior notes in May 2018, with approximately $0.2 million remaining outstanding as of December 31, 2022[153] Risk Management - The company has not utilized derivative financial instruments or other market risk-sensitive instruments in any material fashion, except for capped call transactions related to convertible senior notes[160]

20% YoY Growth 95 100 112 128 138 144 154 174 183 189 198 208 5 © 2021 Five9, Inc. All rights reserved. Proprietary and confidential to Five9, Inc. 33% 33% 35% 39% 45% 50% 51% 51% 46% 41% 37% 32% Q1'20 Q2'20 Q3'20 Q4'20 Q1'21 Q2'21 Q3'21 Q4'21 Q1'22 Q2'22 Q3'22 Q4'22 Enterprise as a % of Total Revenue (LTM) Q2'14 (IPO) Q4'22 8 Note: Annual DBRR based on last 12 months at the end of each respective quarter 10 Continuing to Drive Balanced Growth Robust Margin Expansion and Operating Leverage Non-GAAP 11 Note: ...

| --- | --- | |-----------------------------------|-------| | | | | | | | | | | | | | | | | | | | | | | Q4 2021 Investor | | | Presentation Five9 (NASDAQ: FIVN) | | | | | Safe Harbor 2 This presentation is proprietary and is intended solely for the information of the persons to whom it is presented. Disclosure of this presentation, its contents, extracts or abstracts to third parties is not authorized without the express written permission of Five9, Inc. (the "Company"), and it may not be retained, reproduc ...

Q2 2020 Investor Presentation Five9 (NASDAQ: FIVN) © 2019 Five9, Inc. All rights Reserved. Proprietary and Confidential to Five9 Inc. Safe Harbor This presentation is proprietary and is intended solely for the information of the persons to whom it is presented. It may not be retained, reproduced or distributed, in whole or in part, by any means (including electronic) without the prior written consent of Five9, Inc. This presentation includes forward-looking statements within the meaning of Section 27A of th ...