UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from ________ to ________ Commission file number 001-40806 Freshworks Inc. (Exact name of registrant as specified in its charter) Delaware 2950 S Delaware Street, Suite 201 33-1218825 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ...

Freshworks customers can access Playvox's suite of AI-powered workforce engagement solutions to forecast workloads and better manage their workforceSUNNYVALE, Calif., April 23, 2024 /PRNewswire/ -- Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, officially announced its new Workforce Management Software (WFM) integration to Freshworks Customer Service Applications via an app on the Freshworks Marketplace. The AI-powered app will ...

BERLIN, March 20, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH) announces that Porsche eBike Performance, a Porsche subsidiary dedicated to developing pioneering electric drive systems for e-bikes, has streamlined its IT operations with Freshworks' AI powered business software, Freshservice™ and Freddy Copilot capabilities to further improve agent productivity. Launched in 2022, Porsche eBike Performance aims to make a significant impact in the e-bike sector with its innovative solutions. The compa ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K __________________________________________ (Mark One) x ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2023 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-40806 __________________________________________ Freshworks Inc. _______ ...

SAN MATEO, Calif., Feb. 07, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc., (NASDAQ:FRSH) today announced the appointment of Abe Smith as the company's Chief of Global Field Operations. He will be responsible for leading field sales worldwide as Freshworks grows upmarket and new business increasingly comes from field sales. Smith brings nearly 25 years of experience at public software companies Zoom, Oracle and Cisco (WebEx), leading teams responsible for building relationships to top enterprise customers and dri ...

Financial Data and Key Metrics Changes - For the full year 2023, the company reported revenue of $596.4 million and a free cash flow margin of 13% [2] - In Q4, revenue grew 20% year-over-year to $160.1 million, with calculated billings increasing 22% year-over-year to $180.4 million [43][47] - The non-GAAP gross margin remained flat at 84% for Q4 and the full year, representing a 150 basis point improvement from the prior year [44] Business Line Data and Key Metrics Changes - IT Service Management (ITSM) continued to drive the majority of growth in Q4, with significant expansion in the Customer Service Suite (CSS) [43][120] - The number of customers contributing more than $5,000 in Annual Recurring Revenue (ARR) grew 14% year-over-year to 20,261 customers, representing 89% of ARR [46] - The multiproduct adoption rate increased to 26% of the customer base, with notable growth in Freshservice for business teams [37] Market Data and Key Metrics Changes - The company added 229 customers contributing more than $50,000 in ARR in Q4, marking the highest quarterly additions for this cohort [30] - The enterprise and mid-market segments showed solid traction, while the SMB segment faced challenges due to macroeconomic pressures [152] Company Strategy and Development Direction - The company focuses on product innovation, winning in enterprise markets, and improving operating efficiency [13] - The Neo Platform is a critical component of the company's strategy, enabling rapid deployment of new technologies like AI [51] - The company plans to enhance its sales and marketing products to drive inbound demand and cross-sell opportunities [28] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in sustaining growth and innovation despite macroeconomic uncertainties [5] - The company anticipates calculated billings growth of 16% for Q1 2024 and revenue growth of 18% to 19% for the full year [63][66] - Management highlighted the importance of automation and AI in driving customer service efficiency and improving customer experiences [107] Other Important Information - The company generated $28.6 million in free cash flow in Q4 and $78 million for the full year, significantly exceeding initial estimates [73] - The company plans to continue net settling invested equity amounts, expecting to use approximately $80 million for the full year [74] Q&A Session Summary Question: What contributed to the record number of net customer adds? - The record 50,000 net adds were primarily driven by ITSM, with promising results from the new Customer Service Suite [118] Question: How is the macro environment affecting business? - The enterprise and mid-market segments are performing well, while SMB faces more challenges due to economic pressures [152] Question: What are the expectations for net dollar retention? - The company expects net dollar retention to stabilize at 106% for Q1, with potential for improvement as churn decreases [167] Question: How is AI impacting the business model? - AI capabilities are expected to enhance automation and customer service efficiency, with a focus on adoption before monetization [101][107] Question: What are the plans for future investments? - The company will continue to invest in R&D and sales to drive growth while maintaining a focus on operational efficiency [115]

Freshworks (FRSH) recently announced that it has inked a multi-year strategic collaboration agreement with Amazon Web Services (“AWS”). This collaboration, set to kick off in early 2024, aims to elevate Freshworks' capabilities by offering its comprehensive suite of solutions as Software-as-a-Service (SaaS) through the AWS Marketplace.The AWS Marketplace serves as a digital hub, hosting thousands of software listings from independent software vendors (ISVs). With this collaboration, Freshworks aims to provi ...

SAN MATEO, Calif., Jan. 29, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH) announced today that it has signed a multi-year Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to develop and expand Freshworks' capabilities on AWS. The agreement is set to commence in early 2024, with Freshworks' platform and full suite of solutions becoming available as Software-as-a-Service (SaaS) offerings in AWS Marketplace, a digital catalog with thousands of software listings from independent s ...

champpixs/iStock via Getty Images Investment Thesis Freshworks (NASDAQ:FRSH) is a relatively new entrant in the Customer Relationship Management (CRM) industry. The company was listed in the markets in 2021, but like most of the younger companies on the market, it received a rude awakening in 2022 as the markets re-rated the equity risk premiums and cash flows needed to be prioritized. Last year, the company unveiled its multi-year operating plan in its Investor Day presentation, showcasing its product ...

SAN MATEO, Calif., Jan. 09, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH) will announce its financial results for the fourth quarter and full year ended December 31, 2023 following the close of market on Tuesday, February 6, 2024. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company's financial results and business highlights. Event: Freshworks Fourth Quarter and Full Year 2023 Financial Results Date: Tuesday, Feb ...