UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2022 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from ________ to ________ Commission file number 001-40806 Freshworks Inc. (Exact name of registrant as specified in its charter) Delaware 2950 S Delaware Stre ...

Freshworks Inc. (NASDAQ:FRSH) Q3 2022 Earnings Conference Call November 1, 2022 5:00 PM ET Company Participants Joon Huh - Vice President of Finance, Investor Relations and Treasury Girish Mathrubootham - Founder and Chief Executive Officer Dennis Woodside - President Tyler Sloat - Chief Financial Officer Conference Call Participants Scott Berg - Needham Ryan Bressner - Morgan Stanley Adam Bergere - Bank of America Brent Thill - Jefferies Pinjalim Bora - JPMorgan Chase Brent Bracelin - Piper Sandler Rob Oli ...

(Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2022 UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from ________ to ________ Commission file number 001-40806 Freshworks Inc. (Exact name of registrant as specified in its charter) Delaware 2950 S Delaware Street, S ...

Freshworks Inc. (NASDAQ:FRSH) Q2 2022 Earnings Conference Call August 2, 2022 5:00 PM ET Company Participants Joon Huh - Vice President of Finance, Investor Relations & Treasury Girish Mathrubootham - Chief Executive Officer and Founder Tyler Sloat - Chief Financial Officer Conference Call Participants Brad Sills - Bank of America Ryan Bressner - Morgan Stanley Patrick Walravens - JMP Securities Brian Peterson - Raymond James Pinjalim Bora - J.P. Morgan Brent Bracelin - Piper Sandler Brent Thill - Jefferies ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2022 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from ________ to ________ Commission file number 001-40806 Freshworks Inc. (Exact name of registrant as specified in its charter) Delaware 2950 S Delaware Street, ...

Freshworks Inc. (NASDAQ:FRSH) Q1 2022 Earnings Conference Call May 3, 2022 5:00 PM ET Company Participants Joon Huh - Vice President of Finance, Investor Relations & Treasury Girish Mathrubootham - Chief Executive Officer and Founder Tyler Sloat - Chief Financial Officer Conference Call Participants Scott Berg - Needham Brad Sills - Bank of America Ryan MacWilliams - Barclays Mark Murphy - JP Morgan Ryan Bressner - Morgan Stanley Shrenik Kothari - Baird Brian Peterson - Raymond James Mauro Molina - Piper Sa ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K __________________________________________ (Mark One) x ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2021 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-40806 __________________________________________ Freshworks Inc. _______ ...

Financial Data and Key Metrics Changes - Revenue for Q4 2021 grew 44% year-over-year to $105.5 million, marking the first quarter with over $100 million in revenue [5][15] - Full-year revenue growth for 2021 was 49% [15] - Non-GAAP gross margins for Q4 were approximately 83% [15] - Non-GAAP operating loss for Q4 was $10.7 million, with a full-year operating loss of $18.3 million [16] - Net dollar retention was 114% in Q4, impacted by 1% due to foreign exchange [17] Business Line Data and Key Metrics Changes - 21% of customers used more than one Freshworks product as of Q4, up from 18% at the time of the IPO [8][25] - Customers contributing more than $5,000 in annual recurring revenue (ARR) grew 28% in Q4, totaling 14,814 customers [17] - Customers contributing more than $50,000 in ARR grew 61%, ending at 1,416 customers [18] Market Data and Key Metrics Changes - The company reported strong demand in both customer engagement and employee engagement sectors, particularly in the ITSM space [36][40] - The Southeast Alaska Regional Health Consortium and 7-Eleven are examples of customers successfully using multiple Freshworks products [9][10] Company Strategy and Development Direction - Freshworks aims to enhance customer experience and CRM product offerings in response to changing market trends, focusing on digital engagement channels [10][11] - The company plans to expand beyond the ITSM market, targeting the $34 billion IT operations management market [11][12] - Continued investment in the Neo platform for product innovation and integration is a priority [12][13] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the demand environment, noting no significant pull-forward in demand but a healthy outlook for 2022 [67] - The company anticipates a negative impact of approximately 1% on revenue growth due to foreign exchange fluctuations [21][22] - Free cash flow is expected to be negative $25 million for the full year 2022, with a gradual improvement anticipated by Q4 [19][20] Other Important Information - Freshworks ended 2021 with approximately 322 million shares outstanding on a fully diluted basis [16] - The company maintained a cash balance of approximately $1.3 billion at the end of Q4 [19] Q&A Session Summary Question: Cross-sell execution and future expansion - Management noted that cross-sell will continue to grow, with 21% of customers using multiple products, up from 18% at IPO [25][26] Question: Cost advantage of R&D in Chennai - The company highlighted its access to a talented workforce in India, which allows for faster and more efficient innovation despite global wage inflation [27][28] Question: Insights on mid-market deals - Management confirmed strong traction in mid-market deals, particularly in the ITSM space, and noted a focus on mid-market rather than traditional enterprise sales [36][37] Question: Competitive landscape - The company sees Zendesk and Salesforce as primary competitors but believes it offers a credible alternative to ServiceNow in the mid-market [54] Question: Demand expectations for 2022 - Management indicated a healthy demand environment with no significant pull-forward in demand, particularly for Freshservice [67] Question: Free cash flow outlook - The company expects to burn approximately $25 million in free cash flow for 2022, with a positive outlook for Q4 [19][20]

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from ________ to ________ Commission file number 001-40806 Freshworks Inc. (Exact name of registrant as specified in its charter) Delaware 2950 S. Delaware Str ...

Freshworks Inc. (NASDAQ:FRSH) Q3 2021 Earnings Conference Call November 2, 2021 5:00 PM ET Company Representatives Girish Mathrubootham - Chief Executive Officer Tyler Sloat - Chief Financial Officer Joon Huh - Vice President of Investor Relations Conference Call Participants Brad Sills - Bank of America Securities Stan Zlotsky - Morgan Stanley Mark Murphy - J.P. Morgan Scott Berg - Needham Raimo Lenschow - Barclays Brian Schwartz - Oppenheimer Brent Bracelin - Piper Sandler Brian Peterson - Raymond James D ...