UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2022 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from ____________________ to ____________________ Commission File Number: 000-30141 LIVEPERSON, INC. (Exact name of registrant as specified in its charter) Delaware ...

| --- | --- | |-----------------------------------------------------------------------------------------------------------------|-------| | | | | | | | | | | Second Quarter 2022 | | | Earnings Call Supplemental Slides | | | Rob LoCascio, Chief Executive Officer John Collins, Chief Financial Officer Chad Cooper, SVP Investor Relations | | | August 8, 2022 | | Disclaimer This presentation contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended (the "Act" ...

LivePerson, Inc. (NASDAQ:LPSN) Q2 2022 Earnings Conference Call August 8, 2022 5:00 PM ET Company Participants Chad Cooper – Senior Vice President-Investor Relations Rob LoCascio – Founder and Chief Executive Officer John Collins – Chief Financial Officer Conference Call Participants Arjun Bhatia – William Blair Zach Cummins – B. Riley Securities Peter Levine – Evercore Ryan MacDonald – Needham Siti Panigrahi – Mizuho Ryan MacWilliams – Barclays Operator Good afternoon ladies and gentlemen, and thank you fo ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2022 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from ____________________ to ____________________ Commission File Number: 000-30141 LIVEPERSON, INC. (Exact name of registrant as specified in its charter) Delawar ...

| --- | --- | |-----------------------------------------------------------------------------|-------| | | | | | | | | | | First Quarter 2022 | | | Earnings Call Supplemental Slides | | | Rob LoCascio, Chief Executive Officer John Collins, Chief Financial Officer | | | May 9, 2022 | | Disclaimer This presentation contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended (the "Act"), and Section 21E of the Securities Exchange Act of 1934, as amended. You c ...

Financial Data and Key Metrics Changes - The company reported revenue of $230.2 million for Q1 2022, representing a 21% year-over-year growth, exceeding the high end of guidance [11][55] - Adjusted EBITDA loss was $17.6 million, which was $4.2 million better than the top end of guidance [11][56] - The company closed the quarter with nearly $1 million in cash and cash equivalents, a decrease of $41 million from the previous quarter [66] Business Line Data and Key Metrics Changes - B2B revenue grew 22% year-over-year, while hosted software revenue increased by 27% [59] - Professional services revenue declined by 3% year-over-year due to timing of projects, but a significant increase is expected in Q2 [59] - Average revenue per customer improved to $645,000, up 32% year-over-year [62] Market Data and Key Metrics Changes - U.S. revenue grew 27% year-over-year, representing 67% of total revenue, while international revenue grew 10% year-over-year, accounting for 33% of total revenue [60] - The consumer segment growth was flat at 1% year-over-year [60] - Total messaging volume on the conversational cloud increased by 27% year-over-year, with AI-powered messaging volume growing by 34% [63] Company Strategy and Development Direction - The company is focused on profitable growth and maintaining its leadership in the AI space, with a profit growth plan initiated at the beginning of the year [12][13] - The strategy includes enhancing the go-to-market approach and leveraging existing relationships for expansion [16][18] - The company aims to integrate voice capabilities into its platform, enhancing the consumer experience across both voice and messaging channels [34][42] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving free cash flow by Q4 2022 and positive adjusted EBITDA for the full year [14][79] - The company anticipates accelerating growth in the second half of 2022, despite a challenging comparison in Q2 due to record growth in the same period last year [81][115] - Management highlighted the importance of strategic investments in technology and partnerships to drive future growth [100][110] Other Important Information - The company has made significant progress in the healthcare vertical, signing major contracts with leading health insurance providers [46][50] - The acquisition of Wild Health is expected to enhance the company's capabilities in the healthcare sector [48][122] - The company was recognized as the Number One Most Innovative AI Company in the World by Fast Company [52][54] Q&A Session Summary Question: What should we expect in terms of marketing events and pipeline generation? - Management indicated that in-person events have historically driven new logo wins and they plan to continue hosting such events [90][92] Question: Can you elaborate on the healthcare opportunity and the Wild Health acquisition? - The platform from Wild Health will be utilized to provide actionable insights and enhance consumer experiences in healthcare [95][122] Question: Why does the international growth rate lag behind the U.S.? - Management attributed slower international growth to investment focus, emphasizing that North America remains a priority for returns [100][101] Question: How does the company view the competitive environment for live chat? - The company sees itself competing with both call center companies and AI automation firms, focusing on integrating its platform into various systems [108][110] Question: What are the expectations for revenue growth in the second half of the year? - Management expects to see acceleration in growth driven by a ramping salesforce and other favorable market conditions [115][116]

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the Fiscal Year Ended December 31, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the Transition Period from _____ to _____ Commission File Number 000-30141 LIVEPERSON, INC. (Exact name of registrant as specified in its charter) | Delaware | 13-3861628 | | --- | --- | | (State or ot ...

LivePerson, Inc. (NASDAQ:LPSN) Q4 2021 Earnings Conference Call February 24, 2022 5:00 PM ET Company Participants Richard Gu - Senior Vice President of Finance and Investor Relations Robert LoCascio - Founder and Chief Executive Officer John Collins - Chief Financial Officer Conference Call Participants Peter Levine - Evercore ISI Steve Enders - KeyBanc Capital Markets Inc. Jeffrey Van Rhee - Craig-Hallum Capital Group, LLC Samad Samana - Jefferies LLC Ryan MacDonald - Needham & Company, LLC Chris Madison - ...

| --- | --- | --- | |------------------------------------------------------------------------------------------------------------|-------|-------| | | | | | | | | | | | | | Fourth Quarter 2021 Earnings Call Supplemental Slides | | | | Rob LoCascio, Chief Executive Officer John Collins, Chief Financial Officer Richard Gu, SVP Finance and IR | | | | February 24, 2022 | | | Disclaimer This presentation contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amend ...

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