Financial Data and Key Metrics Changes - Total revenue for Q4 2020 reached a record of $438 million, compared to $431 million in Q4 2019, while full-year revenue totaled $1.657 billion, an increase of 5% compared to 2019 [31] - Cloud revenue grew 33% in Q4 and 31% for the full year, with an annual cloud revenue run rate exceeding $900 million by the end of 2020 [32][11] - Recurring revenue increased to 81% of total revenue in Q4 2020, compared to 71% in Q4 2019, and for the full year, it was 79% compared to 72% in 2019 [33] - Operating income for Q4 increased to $132 million, with an operating margin of 30.1%, while full-year operating income rose 8% to $470 million [39] - Earnings per share for Q4 reached an all-time high of $1.61, and for the full year, it was $5.73, representing growth of 8% [40] Business Line Data and Key Metrics Changes - Customer Engagement revenues were $361 million for Q4 and $1.349 billion for 2020, reflecting increases of 8% and 6% respectively [35] - Financial Crime and Compliance revenues were $78 million for Q4 and $308 million for 2020, compared to $96 million and $309 million for the same periods in 2019 [35] Market Data and Key Metrics Changes - Americas revenues grew 11% in Q4 and 10% for the full year, reaching $364 million and $1.361 billion respectively [36] - EMEA revenues were $48 million in Q4, down from $57 million in the same period last year, and for the full year, it was $186 million compared to $217 million in 2019 [36] - APAC revenues in Q4 were $26 million, down from $46 million in the same period last year, and for the full year, it was $110 million compared to $123 million in 2019 [36] Company Strategy and Development Direction - The company aims to leverage its cloud digital platforms and artificial intelligence to drive growth, positioning itself as a market leader in these domains [10][30] - The strategy includes transitioning existing customers to cloud solutions and expanding into new market segments, particularly in Financial Crime and Compliance [13][16] - The company anticipates a growing total addressable market (TAM) expanding to over $17 billion over the next five years [30] Management's Comments on Operating Environment and Future Outlook - Management believes the pandemic has accelerated the adoption of cloud, digital, and AI solutions, which will continue to be critical for organizations moving forward [25][73] - The company expects to maintain strong growth in cloud revenue and profitability, with a focus on innovation and investment in R&D [74] - Management expressed confidence in the sustainability of growth post-pandemic, emphasizing the need for agility and flexibility in operations [73] Other Important Information - The company reported a significant increase in cash flow from operations, growing 82% to $167 million in Q4, leading to a record annual cash flow of $480 million for 2020 [41][42] - The company repaid $215 million in term loans during Q4, resulting in total debt of $681 million at year-end [42] Q&A Session Summary Question: Guidance for Q1 revenue and cloud revenue expectations - Management noted that the guidance reflects strong Q4 bookings and a healthy backlog entering 2021, with cloud revenue expected to continue being the primary growth driver [46][48] Question: Factors behind product revenue decline - Management indicated that the decline in product revenue is due to the transition to cloud solutions and the impact of COVID-19, but they do not expect such sharp declines moving forward [55] Question: Future contribution of non-CXone platforms - Management stated that while CXone remains the primary platform, they expect other platforms like Xceed and Evidencentral to grow and contribute positively to overall revenue in the long run [58] Question: M&A strategy and organic growth - Management confirmed they remain active in M&A, seeking opportunities that align with their strategy to further accelerate growth [61] Question: Trends in cloud adoption and sales cycles - Management observed that the pandemic has accelerated cloud adoption, with shorter sales cycles and increased demand for cloud solutions across various market segments [62] Question: Dynamics in Financial Crime and Compliance market - Management highlighted a healthy market for Financial Crime and Compliance, with increasing adoption of cloud solutions among smaller financial institutions [66] Question: Return to work post-pandemic - Management noted uncertainty regarding return-to-work plans, emphasizing the need for agility and flexibility in operations as organizations adapt to new working models [82]

NICE Investor PRESENTATION February 2021 Forward Looking Statements Disclaimer This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," and similar expressions. Forward-looking statements are based on the current beliefs, expectations and assumptions of the C ...

NICE Investor PRESENTATION November 2020 Forward Looking Statements Disclaimer This presentation contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," and similar expressions. Forward-looking statements are based on the current beliefs, expectations and assumptions of the Co ...

NICE Ltd (NASDAQ:NICE) Q3 2020 Earnings Conference Call November 12, 2020 8:30 AM ET Company Participants | --- | --- | |--------------------------------------------------------|----------------------------------------| | | | | | Marty Cohen - VP, Investor Relations | | | Barak Eilam - Chief Executive Officer | | | Beth Gaspich - Chief Financial Officer | | Conference Call Participants | | | Shaul Eyal - Oppenheimer | | | Daniel Ives - Wedbush | | | Scott Casher - Bank of America Chris Zimmer - Barclays | | ...

NICE Ltd (NASDAQ:NICE) Q2 2020 Earnings Conference Call August 6, 2020 8:30 AM ET Company Participants | --- | |----------------------------------------| | | | Marty Cohen - VP, Investor Relations | | Barak Eilam - Chief Executive Officer | | Beth Gaspich - Chief Financial Officer | | Conference Call Participants | | Shaul Eyal - Oppenheimer | | Samad Samana - Jefferies | | Sanjit Singh - Morgan Stanley | | Walter Pritchard - Citi | | Daniel Ives - Wedbush | | Rishi Jaluria - D.A. Davidson | | Tavy Rosner - ...

NICE Investor PRESENTATION August 2020 Forward Looking Statements Disclaimer This presentation contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forwardlooking statements may be identified by words such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," and similar expressions. Forward-looking statements are based on the current beliefs, expectations and assumptions of the Compa ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 20-F ☐ REGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR 12(g) OF THE SECURITIES EXCHANGE ACT OF 1934 OR ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2019 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 OR ☐ SHELL COMPANY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 Commis ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 20-F ☐ SHELL COMPANY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 Commission file number 0-27466 NICE LTD. (Exact name of Registrant as specified in its charter) ☐ REGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR 12(g) OF THE SECURITIES EXCHANGE ACT OF 1934 OR ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2018 OR ☐ TR ...