I gave a buy rating to NICE Ltd. (NASDAQ: NICE ) in June, with my key thesis being that the company is shifting from a traditional CCaaS vendor to an enterprise workflow-AI platform thatI'm a passionate investor with a strong foundation in fundamental analysis and a keen eye for identifying undervalued companies with long-term growth potential. My investment approach is a blend of value investing principles and a focus on long-term growth. I believe in buying quality companies at a discount to their intrins ...

HOBOKEN, N.J.--(BUSINESS WIRE)-- #AI--NiCE (Nasdaq: NICE) today announced that Gartner has recognized NiCE as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NiCE was rated the furthest for its Completeness of Vision and highest in its Ability to Execute in the Leaders Quadrant. This marks the eleventh consecutive year that NiCE has been named a Leader in the CCaaS Magic Quadrant and the first time NiCE was positioned furthest and highest on the axes. For a. ...

Question-and-Answer SessionAnd just given that you recently joined the company, I think it would be great for the audience, a little bit of the background, just for those who maybe didn't know you at SAP? But what are your key priorities? And how do you kind of think about where NICE is in the evolution?Scott RussellChief Executive Officer Sure. So good afternoon. Good to see you. So background, I've obviously been in enterprise technology for a long period of time. Before I joined NICE, I was the Chief Rev ...

NICE (NICE) 2025 Conference September 04, 2025 01:30 PM ET Company ParticipantsBeth Gaspich - CFOScott Russell - CEOConference Call ParticipantsTyler Radke - MD & Senior Equity Research Analyst - SoftwareTyler RadkeTyler Radke here, Citi's Co-Head of US Software. Welcome to the day two afternoon software track. We have NICE up next. Excited to have Scott Russell, the newly appointed CEO this year, and Beth Gaspich, the CFO of NICE. Scott, thanks for making the appearance to the conference. Given that you re ...

Core Insights - NICE is experiencing growth due to its strong cloud business, expanding customer base, and AI-driven solutions [1][4] - The company reported cloud revenues of $526.3 million in Q1 2025, a 12% year-over-year increase, contributing to overall revenue growth [2][9] - NICE has expanded its partnership with Salesforce to enhance AI-driven customer experiences through deeper integration [2][3] Financial Performance - For Q2 2025, NICE expects non-GAAP revenues between $709 million and $719 million, indicating a 7% year-over-year growth at the midpoint [7] - Non-GAAP earnings for Q2 are estimated to be between $2.93 and $3.03 per share, suggesting a 13% year-over-year growth at the midpoint [7] - For the full year 2025, NICE projects non-GAAP revenues between $2.92 billion and $2.94 billion, implying a 7% year-over-year growth at the midpoint [8][9] Strategic Partnerships - NICE has extended its partnership with RingCentral to market and sell RingCentral Contact Center powered by NICE CXone Mpower [5] - A strategic collaboration with Snowflake was announced, allowing CXone Mpower to utilize Snowflake Secure Data Sharing for centralized customer interaction data [6] - The company’s diverse portfolio, including solutions like Actimize and CXone, is attracting new customers and enhancing its market position [4]

Financial Data and Key Metrics Changes - Total revenue for Q2 2025 reached $727 million, reflecting a 9% year-over-year increase, driven by a 12% growth in cloud revenue [19][24] - Earnings per share for Q2 were $3.1, a 14% increase compared to the previous year [24] - Cloud revenue contributed $541 million, representing 74% of total revenue, with a net revenue retention (NRR) rate of 111% [19][20] Business Line Data and Key Metrics Changes - Customer Engagement revenue, which accounted for 82% of total revenue, was $597 million, increasing 8% year-over-year [23] - Financial Crime and Compliance revenue, representing 18% of total revenue, grew to $130 million, a 19% increase year-over-year [23] - AI and self-service annual recurring revenue (ARR) grew 42% year-over-year to $238 million, now constituting 11% of cloud revenue [19][20] Market Data and Key Metrics Changes - EMEA revenue increased 115% on a constant currency basis year-over-year, while APAC revenue rose 17% [21][22] - International revenue contribution increased 13% year-over-year, with significant growth opportunities in underpenetrated markets [22] Company Strategy and Development Direction - The company is focused on leading the AI transformation in customer experience, with a commitment to integrating AI capabilities into its CXone mPOWER platform [6][11] - Strategic partnerships with industry leaders like ServiceNow, AWS, and Salesforce are emphasized to enhance market presence and capabilities [13][17] - The acquisition of Cognigy is expected to further strengthen AI capabilities and customer experience offerings [16][18] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving a 12% growth target for cloud revenue for the full year, despite some short-term challenges with LiveVox [32][60] - The company anticipates continued strong performance in AI and self-service solutions, contributing to overall growth [20][27] - Management highlighted the importance of maintaining profitability while investing in growth initiatives [24][27] Other Important Information - The company plans to hold a Capital Markets Day in October to provide further insights into future financial targets and the Cognigy acquisition [18][27] - Total cash and investments stood at $1.632 billion, with total debt at $460 million, resulting in a net cash position of $1.2 billion [25] Q&A Session Summary Question: Investment levels and operating margins - Management indicated that investments in cloud infrastructure are intentional to drive growth, with expectations of a 50 basis point increase in operating margins year-over-year [30][31] Question: Confidence in cloud growth target - Management reiterated confidence in achieving the 12% growth target for cloud revenue, citing solid performance in the first half of the year [32][60] Question: Cloud gross margin outlook - Management acknowledged that cloud gross margins were slightly below 70% due to AI investments but expect to see improvements in the second half of the year [39][41] Question: LiveVox underperformance - Management noted that LiveVox experienced higher-than-expected churn, impacting overall growth, but remains optimistic about its long-term potential [51][53] Question: Large deal pipeline - Management confirmed a strong pipeline of large deals, indicating continued demand for their solutions in the enterprise segment [61][62] Question: AI migration demand - Management observed an increased demand for cloud solutions that leverage AI capabilities, indicating a shift in customer evaluation criteria [68][70] Question: Customer expectations on agent growth - Management reported that customers are leveraging AI capabilities while maintaining a balance with human agents, with no significant shifts in agent numbers anticipated [74][75] Question: Seasonality expectations - Management does not foresee any softness in seasonality for Q4, maintaining a diversified customer base across multiple verticals [95][96]

Financial Data and Key Metrics Changes - Total revenue for Q2 2025 reached $727 million, reflecting a 9% year-over-year increase, driven by a 12% growth in the cloud business [5][20] - Earnings per share for Q2 were $3.1, a 14% increase compared to the previous year [27] - Cloud revenue contributed $541 million, representing 74% of total revenue, with a net revenue retention (NRR) of 111% [20][21] Business Line Data and Key Metrics Changes - Customer Engagement revenue, which accounted for 82% of total revenue, increased by 8% year-over-year to $597 million [26] - Financial Crime and Compliance revenue, representing 18% of total revenue, grew by 19% year-over-year to $130 million [26] - AI and self-service annual recurring revenue (ARR) grew by 42% year-over-year to $238 million, now constituting 11% of cloud revenue [20][21] Market Data and Key Metrics Changes - International revenue increased by 13% year-over-year, with EMEA revenue up 111% on a constant currency basis [24][25] - APAC revenue grew by 17% year-over-year, also on a constant currency basis [25] - The company secured significant contracts, including a landmark agreement with the Department of Work and Pensions valued over $100 million [15] Company Strategy and Development Direction - The company is focused on leading the AI transformation in customer experience, emphasizing the integration of AI capabilities into its CXone mPOWER platform [5][10] - Strategic partnerships with industry leaders like ServiceNow, AWS, and Salesforce are being leveraged to enhance market presence and product offerings [12][18] - The acquisition of Cognigy is expected to further strengthen AI capabilities and customer engagement solutions [17][30] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving a 12% growth target for cloud revenue for the full year, despite some short-term challenges with LiveVox [34][61] - The company anticipates continued strong performance in AI and self-service solutions, which are expected to drive future growth [5][21] - Management highlighted the importance of maintaining operational rigor while investing in growth opportunities [18][27] Other Important Information - The company repurchased shares totaling $31 million in Q2, maintaining a robust balance sheet with total cash and investments of $1.632 billion [27][28] - The planned acquisition of Cognigy is expected to close in 2025, pending regulatory approval [29][30] Q&A Session Summary Question: How is the company thinking about the level of investment and operating margins? - Management indicated that investments are focused on international expansion and cloud growth, expecting a 50 basis point increase in operating margins year-over-year [32][33] Question: What gives confidence in the 12% growth target for cloud revenue? - Management noted solid performance in Q1 and Q2, with expectations to maintain the 12% growth in Q3, despite some challenges with LiveVox [34][61] Question: Can you elaborate on the renewed partnership with RingCentral? - The partnership renewal was seen as beneficial for both companies, leveraging strengths in CCaaS and UCaaS to provide integrated solutions for customers [47][51] Question: What is causing the underperformance in LiveVox? - Management cited higher-than-expected churn in LiveVox's customer base, leading to dilution in organic growth [52][53] Question: Are there any signs of softness in the fourth quarter? - Management stated they do not see signs of softness and expect continued strong performance across a diversified customer base [95][96] Question: What is the outlook for large deals in the pipeline? - Management confirmed a strong pipeline of large deals, indicating ongoing demand for integrated AI capabilities in customer experience solutions [64][66]

Financial Performance & Market Position - NiCE boasts over $2.8 billion in total revenue[10] - The company has $2.5 billion in recurring revenue[10] - NiCE's cloud revenue exceeds $2.1 billion[10] - Cash from operations amounts to $755 million[10] Customer & Partner Ecosystem - NiCE serves over 3,300 customers[10] - The company has a broad partner ecosystem with over 400 global CX partners[32] - Partners are involved in 75% of NiCE's wins[32] - NiCE has over 85% Fortune 100 customers[10] Product & Technology Leadership - NiCE is recognized as a leader in the Contact Center as a Service (CCaaS) market by Gartner and Forrester[26, 29] - NiCE Actimize is a market leader in Enterprise Fraud Management Solutions, according to Forrester[49] - NiCE's Evidencentral is recognized as a leading Public Safety & Justice AI Cloud Platform[64]

Core Viewpoint - Analysts project that Nice (NICE) will report quarterly earnings of $2.99 per share, reflecting a year-over-year increase of 13.3%, with revenues expected to reach $713.92 million, a 7.5% increase from the same quarter last year [1]. Earnings Projections - The consensus EPS estimate has been revised downward by 0.2% in the past 30 days, indicating a reassessment by covering analysts [2]. - Changes in earnings projections are crucial for predicting investor reactions, as empirical studies show a strong correlation between earnings estimate trends and short-term stock price movements [3]. Revenue Estimates - Analysts expect 'Revenue by Business Model- Cloud' to be $539.96 million, indicating a year-over-year change of +12.1% [5]. - The estimated 'Revenue by Business Model- Services' is projected at $142.15 million, reflecting a year-over-year decline of -3.7% [5]. - 'Revenue by Business Model- Product' is anticipated to be $31.80 million, suggesting a year-over-year decrease of -9.4% [5]. Geographic Revenue Projections - 'Geographic Revenues- Americas' are expected to reach $603.87 million, showing a year-over-year increase of +7.5% [6]. - 'Geographic Revenues- Asia Pacific' is projected at $39.19 million, indicating a significant year-over-year increase of +18.7% [6]. - 'Geographic Revenues- EMEA' is estimated to be $72.11 million, reflecting a year-over-year change of +3% [6]. Stock Performance - Over the past month, shares of Nice have decreased by -4%, while the Zacks S&P 500 composite has increased by +2.7% [7]. - Nice currently holds a Zacks Rank 3 (Hold), suggesting its performance may align with the overall market in the near future [7].

Industry Overview - Internet stocks are benefiting from the ongoing digitalization wave, which is driving rapid adoption of AI and cloud computing [1] - The deployment of standalone 5G networks and AI-powered services is increasing the usage of social media platforms, digital advertising, online delivery models, streaming, and e-commerce growth [2] - Despite macroeconomic challenges, these factors are expected to positively impact Internet stocks during the earnings season [2] Company Earnings Insights - Four Internet stocks, Globant (GLOB), NICE (NICE), Affirm Holdings (AFRM), and Bill Holdings (BILL), are well-positioned to exceed earnings estimates this season [3] - Meta Platforms reported a 5% increase in ad conversions on Instagram and 3% on Facebook due to its new AI-powered recommendation model [5] - Microsoft’s AI assistants have reached 100 million monthly active users, and Alphabet is enhancing user experience through AI in its Search features [6] - Amazon's advertising business grew 23% year-over-year to $15.69 billion, attributed to successful AI-powered optimization [7] Company-Specific Projections - Globant expects revenues of at least $612 million for Q2 2025, reflecting a 4.2% year-over-year growth, with earnings estimated at $1.52 per share [12][13] - NICE anticipates non-GAAP revenues of $709-$719 million for Q2 2025, indicating 7% year-over-year growth, with earnings projected between $2.93 and $3.03 per share [15][16] - Affirm Holdings forecasts GMV between $9.4 billion and $9.7 billion for Q4 fiscal 2025, with revenues expected to be between $815 million and $845 million [17] - BILL Holdings expects revenues between $370.5 million and $380.5 million for Q4 fiscal 2025, suggesting year-over-year growth of 8-11% [19][20]