HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that it has opened nominations for the 2024 PSAPs' Finest Awards, an annual recognition program for emergency communications center (ECC) professionals. Awards are presented each year in the following categories: Lifetime Achievement, Above & Beyond, Communications Center Director/Manager, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator, and PSAP of the Year. Chris Wooten, Executive Vice President, NICE, said, “When lives ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE Actimize, a NICE (Nasdaq: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as the overall global Leader in its report titled “SPARK Matrix™: Communication Surveillance, Q4, 2023.” The Quadrant Knowledge Solutions research report, which provided competitive analysis and a ranking of 11 global communication surveillance vendors in the form of its proprietary SPARK Matrix, scored NICE Actimize highest across Technology Exce ...

jamesteohart NICE Ltd. (NASDAQ:NICE) is a cloud-based AI-driven software company based in Israel. The company has been transforming itself in recent years to adopt the SaaS (software-as-a-service) model similar to many other software companies which enabled it to create recurring and predictable revenues. More importantly, the company also made major advancements in how it combined cloud technology with AI technology in order to boost its product offerings which helped fuel its growth. Meanwhile, the compan ...

Revenue Growth and Performance - Total revenue for Q3 2023 increased 8% year-over-year to $601.3 million, with cloud revenue growing 22% to $403.3 million[3][5] - Total revenue for Q3 2023 increased to $601.3 million, up 8.4% from $554.7 million in Q3 2022[23] - Cloud revenue grew 22% year-over-year to $403.3 million in Q3 2023[23] Profitability and Margins - Cloud gross margin improved to 65.1% (GAAP) and 70.4% (Non-GAAP) compared to 64.1% and 70.4% respectively in the previous year[3] - Operating income increased 26% to $113.6 million (GAAP) and 15% to $183.9 million (Non-GAAP), with operating margins of 18.9% and 30.6% respectively[3][6][10] - Diluted EPS grew 30% to $1.39 (GAAP) and 18% to $2.27 (Non-GAAP) compared to Q3 2022[3][7][11] - Net income for Q3 2023 rose to $92.4 million, a 29.6% increase from $71.2 million in Q3 2022[23] - Non-GAAP net income for Q3 2023 was $150.6 million, up 17.9% from $127.8 million in Q3 2022[25] - Non-GAAP diluted EPS for Q3 2023 was $2.27, compared to $1.92 in Q3 2022[25] - Gross margin improved to 68.2% in Q3 2023 from 69.2% in Q3 2022[23] Cash Flow and Financial Position - Operating cash flow increased 28% to $120.6 million, with $89.5 million used for share repurchases in Q3 2023[8] - Operating cash flow for Q3 2023 was $120.6 million, a 28% increase from $94.3 million in Q3 2022[24] - As of September 30, 2023, the company had $1.6516 billion in cash and short-term investments, with net cash and investments of $1.1073 billion[8] - Cash and cash equivalents stood at $715.99 million at the end of Q3 2023, up 67.3% from $427.98 million in Q3 2022[24] Share Repurchases and Buybacks - The company announced a new $300 million share buyback program, reflecting confidence in its financial strength[4] - Operating cash flow increased 28% to $120.6 million, with $89.5 million used for share repurchases in Q3 2023[8] Future Guidance and Expectations - The company raised full-year 2023 Non-GAAP revenue guidance to $2.359-$2.379 billion, representing 9% growth at midpoint, and EPS guidance to $8.58-$8.78, representing 14% growth[12] - For 2024, the company expects cloud revenue growth of at least 18% year-over-year, excluding LiveVox acquisition, which is expected to contribute $142 million in revenue[13] - The company expects 2024 EBITDA to reach nearly $900 million, exceeding $1 billion in 2025 including LiveVox synergies[13] Expenses and Costs - R&D expenses increased 14.6% year-over-year to $84.8 million in Q3 2023[23] - Research and development expenses for the quarter ended September 30, 2023, were $8.224 million, up from $7.424 million in 2022[26] - Sales and marketing expenses for the quarter ended September 30, 2023, decreased to $12.351 million from $13.723 million in 2022[26] - General and administrative expenses for the quarter ended September 30, 2023, increased to $21.920 million from $16.505 million in 2022[26] - Acquisition-related expenses for the quarter ended September 30, 2023, were $453 thousand, with $428 thousand allocated to general and administrative expenses[27] - Year-to-date acquisition-related expenses for 2023 totaled $453 thousand, all incurred in the current year[27] Share-Based Compensation - Share-based compensation for the quarter ended September 30, 2023, totaled $47.287 million, compared to $42.884 million in the same period in 2022[26] - Year-to-date share-based compensation for 2023 was $133.206 million, slightly lower than $134.991 million in 2022[26] Acquisitions and Investments - The company spent $18.4 million on business acquisitions in Q3 2023[24] - For 2024, the company expects cloud revenue growth of at least 18% year-over-year, excluding LiveVox acquisition, which is expected to contribute $142 million in revenue[13]

Financial Data and Key Metrics Changes - Total revenue for Q2 reached a record $581 million, reflecting a 10% year-over-year increase, driven by strong cloud business growth, which now constitutes 66% of total revenue compared to 59% last year [12][20][57] - Operating income increased by 10% year-over-year to $170 million, with an operating margin of 29.2%, up from 29% last year [61] - Earnings per share (EPS) for Q2 totaled a record $2.13, representing a 15% increase compared to Q2 last year [77] - Recurring revenue rose to a record 86% of total revenue in Q2, compared to 83% last year [57] Business Line Data and Key Metrics Changes - Customer engagement revenues, which represented 83% of total revenue, increased by 12% to $481 million, with CXone being the primary growth driver [73] - Revenues from financial crime and compliance, accounting for 17% of total revenue, decreased by 2% year-over-year to $100 million [74] - Digital bookings saw a significant increase of 70% year-over-year, indicating strong demand for AI-driven solutions [5][74] Market Data and Key Metrics Changes - The Americas region, representing 83% of total revenue, grew by 9% year-over-year, while the EMEA region increased by 14% year-over-year [58] - The APAC region grew by 7% year-over-year, with a 9% increase in constant currency [58] Company Strategy and Development Direction - The company is focused on expanding its digital engagement and AI capabilities, with a clear leadership position in the large enterprise market [20][10] - Investments in the CXone platform and AI solutions are expected to drive future revenue growth, particularly through consumption-based pricing models linked to self-service interactions [24][25] - The strategy to cloudify the market is gaining momentum, with significant revenue uplift from converted customers in financial crime and compliance [59] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the pipeline and business momentum, maintaining a full-year cloud revenue growth expectation of 22% to 25% [27][66] - The competitive landscape is shifting, with smaller players struggling to compete, allowing the company to capture more market share [86][105] - The company anticipates continued expansion of cloud gross margin, projecting a future gross margin of 75% [35][60] Other Important Information - Cash flow from operations increased fourfold to $65 million compared to the prior year, with total cash and investments at $1.662 billion [63][64] - The company is executing a $250 million share repurchase program, having repurchased $65 million worth of shares in Q2 [78] Q&A Session Summary Question: How should we think about full year cloud revenue growth? - Management remains committed to the 22% to 25% growth expectation for cloud revenue, citing optimism about the pipeline and business momentum [27] Question: Can you provide insights on AI attach rates for new customers? - AI is being adopted across both new logos and existing customers, with significant expansion opportunities identified [29] Question: What are the dynamics of gross margin going forward? - Cloud gross margin has expanded by over 600 basis points over the past few years, with expectations for continued growth as newer business segments mature [32][34] Question: How is the competitive landscape evolving in the CCaaS space? - Smaller players are struggling to deliver, allowing the company to win more deals and expand its market share [86][105] Question: What is the adoption curve for the consumption element of AI solutions? - Customers are starting with Copilot and moving to Autopilot, indicating a gradual ramp-up in adoption [128]

Exhibit 99.1 NICE Reports 23% Year-Over-Year Cloud Revenue Growth in Second Quarter 2023 Revenues: Second quarter 2023 total revenues increased 10% to $581.1 million compared to $530.6 million for the second quarter of 2022. Gross Profit: Second quarter 2023 gross profit was $391.4 million compared to $365.7 million for the second quarter of 2022. Second quarter 2023 gross margin was 67.4% compared to 68.9% for the second quarter of 2022. Operating Income: Second quarter 2023 operating income increased 24% ...

Exhibit 99.1 NICE Reports 25% Cloud Revenue Growth Leading to a Record First Quarter Hoboken, New Jersey, May 11, 2023 - NICE (NASDAQ: NICE) today announced results for the first quarter ended March 31, 2023, as compared to the corresponding period of the previous year. First Quarter 2023 Financial Highlights | GAAP | Non-GAAP | | --- | --- | | Total revenue was $571.9 million and increased 8% | Total revenue was $571.9 million and increased 8% ($576.0 million in | | | constant currency, up 9%) | | Cloud re ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 20-F ☐ REGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR (g) OF THE SECURITIES EXCHANGE ACT OF 1934 OR ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2022 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 OR ☐ SHELL COMPANY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 Commissi ...

NICE Ltd. (NASDAQ:NICE) Q4 2022 Earnings Conference Call February 23, 2022 8:30 AM ET Company Participants Marty Cohen ??? Vice President-Investor Relations Barak Eilam ??? Chief Executive Officer Beth Gaspich ??? Chief Financial Officer Conference Call Participants Samad Samana ??? Jefferies Tyler Radke ??? Citi James Fish ??? Piper Sandler Rishi Jaluria ??? RBC Michael Funk ??? Bank of America Tim Horan ??? Oppenheimer Operator Welcome to NICE conference call discussing Fourth Quarter 2022 Results. And th ...

Financial Highlights - NICE's annual cloud revenue exceeded $1.3 billion in FY 2022[6] - NICE's total revenue reached $2.2 billion in FY 2022[6] - Recurring revenue accounted for 82% of the total revenue[93] - Cloud revenue grew to 59% of total revenue in FY 2022, reaching $1.295 billion, a 27% year-over-year increase[136] - Customer Engagement revenue reached $1.769 billion, representing 81% of the total, with a 13% year-over-year increase[138] - Financial Crime & Compliance revenue reached $412 million, accounting for 19% of the total, with a 17% year-over-year increase[159] - The Americas region contributed $1.802 billion, or 83% of the total revenue, showing a 15% year-over-year increase[141] Strategic Pillars - NICE focuses on Customer Engagement and Public Safety[7] - NICE emphasizes Digital, Cloud, and Analytics as strategic pillars[8] Customer Base - NICE serves over 27,000 customers across more than 150 countries[6] - Over 85% of Fortune 100 companies are NICE customers[6]