Financial Data and Key Metrics Changes - Total GAAP revenue for Q2 2021 was $35.7 million, unchanged from Q2 2020 [20] - Software revenue was $15.9 million, up more than 8% from the prior year quarter, driven by a nearly 28% increase in professional services revenue [11][21] - Operating expenses for Q2 2021 were reported at $37.6 million, up from $34.1 million in the same period a year ago [26] Business Line Data and Key Metrics Changes - Wireless subscriber units increased sharply, resulting in net pager losses declining to approximately 5,000 units, a record low of 0.6% [10] - Software maintenance revenue for Q2 2021 was $9.6 million, slightly up from $9.5 million in the corresponding year-ago period [22] - The company added 6 new customers in Q2, including 3 wireless and 3 software [13] Market Data and Key Metrics Changes - The healthcare segment comprises nearly 85% of the paging subscriber base, demonstrating stable revenue trends [10] - The company reported a software revenue backlog of $45.6 million as of June 30, down $3.2 million from the prior quarter [11] Company Strategy and Development Direction - The company aims to achieve sustainable, profitable business growth while maximizing long-term shareholder value through capital allocation strategies that include dividends and strategic investments [30] - Focus on developing the Spok Go platform, with expectations that subscription revenue will significantly exceed current maintenance revenue over time [35][37] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the size and quality of the software deals pipeline for the second half of 2021, despite challenges posed by the COVID-19 pandemic [7][18] - The company is closely monitoring market conditions and is prepared to adapt operations to align with demand levels [31] Other Important Information - The company released its first Environmental, Social and Governance (ESG) report, highlighting its commitment to sustainability and corporate responsibility [15] - The company has discontinued furloughs as of Q3 2021, reflecting a positive shift in operational strategy [28] Q&A Session Summary Question: What do the selling efforts look like for transitioning existing customers to Spok Go? - The selling efforts consist of a new business group focused on Spok Go and existing enterprise sales directors selling legacy software [34] Question: What is the expectation for maintenance revenue transitioning to Spok Go? - The expectation is that subscription revenue from Spok Go will significantly exceed current maintenance revenue over time, but it is still early in the transition process [35][37] Question: When will operational results give confidence in the company's value? - Management expressed frustration with the stock price but highlighted strong performance in the wireless business and a valuable customer base [39] Question: Can you provide an update on the integration of Spok Go with contact center solutions? - Significant progress has been made in integrating contact centers, with a focus on delivering enhanced functionality to stimulate adoption [44]

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM10-Q (Mark One) ☒ Quarterly Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 For the quarterly period ended June 30, 2021 or ☐ Transition Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 For the transition period from to Commission File Number: 001-32358 SPOK HOLDINGS, INC. (Exact name of registrant as specified in its charter) Delaware 16-1694797 (State or other jurisdiction ...

Financial Data and Key Metrics Changes - Total revenue for Q1 2021 was $36 million, down from $37.3 million in Q1 2020, with the decline attributed to expected erosion in the wireless revenue portfolio [44] - Software revenue was $15.9 million, consistent with Q1 2020, while professional services revenue was $4.4 million, slightly lower than $4.5 million in the previous year [45][46] - Adjusted operating expenses in Q1 2021 totaled $38 million, down more than 7% from $40.9 million in the prior year [52] Business Line Data and Key Metrics Changes - Wireless revenue trends remained solid, declining by only 0.9%, with an increase in average revenue per unit (ARPU) to $7.34 [50] - The company signed seven Spok Go customers and three clinical innovation partners, expanding its pipeline [14] - The wireless business and maintenance component of the legacy software business represented approximately 82% of total revenue in Q1 [51] Market Data and Key Metrics Changes - The company reported a strong brand perception among hospital CIOs and CMOs, indicating growth despite the impacts of COVID-19 [25] - The marketing campaign in Q1 included various press releases and advertising efforts, resulting in high-quality earned media [26] Company Strategy and Development Direction - The company is transitioning from a traditional communications company to an integrated clinical software business, focusing on the Spok Go platform [13] - The strategy includes minimizing customer attrition in the wireless product line and supporting the Spok Care Connect suite [65] - The company aims to maintain a strong recurring revenue source while enhancing its paging platform and user devices [69] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about customer recovery and operational improvements as the economy reopens [8][12] - The company anticipates a return to normalcy for customers, although financial impacts remain uncertain [31] - The company remains debt-free with a strong cash position of $71.6 million as of March 31, 2021 [42] Other Important Information - The company plans to end its furlough program by the end of Q2 2021, which will increase expenses by approximately $2.5 million [60] - The company has committed to a quarterly dividend of $0.125 per share while evaluating its capital allocation strategy [68] Q&A Session Summary Question: Expectations for Spok Go revenue - Management confirmed expectations of around $3 million in revenue from Spok Go this year, indicating a potential exit rate of $8 million to $10 million in annual recurring revenue [76][77] Question: Value of Spok Go investment - Management expressed confidence that the investment of $85 million in Spok Go will yield a good rate of return, with the CEO indicating personal investment in the company's stock [78]

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM10-Q (Mark One) ☒ Quarterly Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 (Exact name of registrant as specified in its charter) Delaware 16-1694797 (State or other jurisdiction of incorporation or organization) For the quarterly period ended March 31, 2021 (I.R.S. Employer Identification No.) or 5911 Kingstown Village Pkwy, 6th Floor ☐ Transition Report Pursuant to Section 13 or 15(d) of the Securiti ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-K (Mark One) ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the Fiscal Year Ended December 31, 2020 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission file number 001-32358 SPOK HOLDINGS, INC. (Exact name of registrant as specified in its charter) (State or other jurisdiction of in ...

Spok Holdings, Inc. (NASDAQ:SPOK) Q4 2020 Earnings Conference Call February 18, 2021 10:00 AM ET Company Participants Michael Wallace - CFO & COO Vincent Kelly - President, CEO & Director Conference Call Participants Ryan Vardeman - Palogic Value Management Richard Dearnley - Longport Partners George Melas - MKH Management Company Operator Good morning, ladies and gentlemen, and welcome to the Spok 2020 Fourth Quarter Investor Call. Today's call is being recorded. On line today, we have Vince Kelly, Presid ...

Financial Data and Key Metrics Changes - Total GAAP revenue for Q3 2020 was $37.7 million, compared to $35.7 million in Q2 2020 and $39.5 million in the same period last year [19][23] - Software revenue for Q3 2020 was $16.9 million, up from $14.7 million in Q2 2020, approaching prior year levels [23] - Adjusted EBITDA for the first nine months of 2020 was approximately $4.3 million, with cash balances growing to over $79 million by the end of Q3 [7][28] Business Line Data and Key Metrics Changes - Software bookings exceeded $21 million in Q3 2020, up almost 39% from the prior quarter and a 5% increase from the prior year [20][11] - Wireless revenue for the first nine months of 2020 declined a record low of 4.9% from the prior year period, with a net decline in paging units totaling 1.9% [25][12] - The software revenue backlog reached a record $51.7 million, up about 7% sequentially [11] Market Data and Key Metrics Changes - The company reported strong performance in its wireless business, particularly in the healthcare segment, which comprises nearly 84% of its paging subscriber base [12] - The recognition of Spok's solutions by U.S. News & World Report's Best Hospitals Honor Roll enhances credibility and provides momentum in the market [8][9] Company Strategy and Development Direction - The company is transitioning from a wireless and premise-based software provider to a cloud-native, SaaS-based software solutions provider with Spok Go [30][31] - The capital allocation strategy focuses on sustainable growth, dividends, share repurchases, and strategic investments in product development [30] - The company aims to drive software revenue growth while managing declines in wireless revenue, with a focus on enhancing the Spok Go platform [33] Management's Comments on Operating Environment and Future Outlook - Management noted an improving outlook despite the ongoing challenges of the pandemic, with outpatient procedures returning to pre-pandemic levels in many markets [32] - The company is cautious about the potential impact of COVID-19 spikes on customer financial health but remains optimistic about its positioning for future success [32][29] Other Important Information - The company has maintained SOC 2 Type 2 compliance for its solutions, enhancing security for customer data [14][15] - Spok added 10 new healthcare software customers in Q3 2020 and closed two significant Spok Go deals totaling $812,000 in aggregate contract value [16][20] Q&A Session Summary Question: Can you talk about the total subscription opportunity for Spok Go over the next 5 or 10 years? - Management believes the subscription opportunity remains at around $1 billion, despite current pandemic challenges [38] Question: Across how many hospitals are the two Spok Go contracts? - The contracts are with two individual healthcare organizations, one with many physical locations and the other with fewer [39] Question: Why would some large new logos not go with Spok Go? - Some customers prefer to see others of similar size using Spok Go before committing, while others are upgrading existing solutions [44] Question: Will wireless churn pick back up in the first half of '21? - Management does not expect a significant increase in churn, as the trend has shown a decrease in revenue erosion over the years [45]

Financial Data and Key Metrics Changes - Consolidated revenue for 2019 was $160.3 million, down approximately 5.4% from $169.5 million in 2018, primarily due to a $6.1 million reduction in wireless revenue [18][36] - Software revenue for 2019 decreased by approximately $3.1 million compared to the prior year, reflecting a focus on developing the new cloud-native platform [19] - Total revenue for Q4 2019 was $39.5 million, down from $43.3 million in Q4 2018 [35] Business Line Data and Key Metrics Changes - Software operations bookings saw a sequential growth of more than 17% in Q4 2019 [16] - Wireless revenue for Q4 2019 declined by only 0.9% from the prior quarter, with a full-year decline of 6.5%, marking a record low [37][38] - Maintenance revenue renewal rates for software remained strong at approximately 99% [36] Market Data and Key Metrics Changes - The company added more than 150 new accounts in 2019, primarily in the healthcare and government sectors [28] - Wireless subscriber base saw 112,000 new units added in 2019, with a year-over-year rate of paging unit erosion consistent with prior year levels [21][22] Company Strategy and Development Direction - The company is transitioning from customized premise-based solutions to a configurable cloud-native solution, with approximately 80% of R&D spend in 2020 allocated to the new platform, Spok Go [12][66] - The strategic pivot aims to offer a single integrated clinical communication and collaboration platform, addressing customer needs for a unified approach [64][65] - The company plans to balance internal development and sales efforts for Spok Go while maintaining its wireless subscriber base [14] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the long-term success of Spok Go, despite challenges in achieving immediate revenue recognition [9][42] - The company anticipates significant bookings in 2020, particularly in the second half of the year, as visibility improves [83] - Management emphasized the importance of continued investment in R&D to support long-term growth and shareholder value [66][69] Other Important Information - The company returned over $16.4 million to shareholders in 2019 through dividends and share repurchases [17] - The balance sheet remains strong with cash and short-term investments totaling $77.3 million at year-end 2019 [34] - An $8.8 million non-cash impairment charge was recorded in Q4 2019 due to a goodwill assessment, but management remains confident in the future value of the business [41][42] Q&A Session Summary Question: What are the 2020 bookings goals for the cloud platform? - Management did not issue specific bookings goals for the legacy or Spok Go platform in the current guidance [76] Question: Concerns about the lack of specific metrics for the new platform's success - Management acknowledged the frustration and stated that while they are excited about the future, they are cautious about providing specific bookings guidance due to past delays in platform delivery [78][80] Question: When can stakeholders expect to see confidence reflected in the numbers? - Management expects significant bookings in 2020, primarily in the second half of the year, and will provide updates as results come in [83]

Spok Holdings, Inc. (NASDAQ:SPOK) Q2 2019 Earnings Conference Call August 1, 2019 10:00 AM ET Company Participants Mike Wallace - Chief Financial Officer Vince Kelly - President and Chief Executive Officer Conference Call Participants Ryan Vardeman - Palogic Operator Good morning, and welcome to Spok's Second Quarter Investor Call. Today's call is being recorded. On line today, we have Vince Kelly, President and Chief Executive Officer; and Mike Wallace, Chief Financial Officer. At this time, for opening co ...

Financial Data and Key Metrics Changes - Total GAAP revenue for Q1 2019 was $41.8 million, a decrease from $43.1 million in Q1 2018 [29] - Software revenue reached $19.2 million, reflecting a nearly 2% increase from the prior year [30] - Adjusted operating expenses were $38.3 million, down from $39.8 million in the year-earlier quarter [33] - EBITDA for the quarter was approximately $3.5 million, showing an increase both sequentially and year-over-year [37] Business Line Data and Key Metrics Changes - Software maintenance revenue renewal rates exceeded 99%, providing a stable revenue base [11][31] - Wireless revenue declined by 6.8% from the prior year, driven by solid gross additions and minimized churn [32] - Gross pager placements were 27,000, while gross disconnects decreased by nearly 15% year-over-year [15] Market Data and Key Metrics Changes - The healthcare segment comprises nearly 82% of the paging subscriber base, indicating strong performance in this market [17] - A large public hospital in Australia was added as a customer, showcasing the company's expansion into international markets [20] Company Strategy and Development Direction - The company is focused on enhancing its Cloud Native enterprise communications platform, Spok Care Connect, which is expected to be a game changer in healthcare communication technology [9][10] - The capital allocation strategy includes dividends, share repurchases, and strategic investments in product development and infrastructure [44][45] - The company is exploring select M&A opportunities but prefers building its integrated platform over acquisitions [46] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the pipeline for Q2 2019, indicating a strong sales outlook despite a seasonal dip in Q1 [72] - The company aims to accelerate product development and drive software revenue growth while managing wireless revenue declines [55] Other Important Information - The company ended Q1 2019 with a cash balance of $81.8 million, down approximately $5.5 million from the end of 2018 [38] - The adoption of ASC 842 resulted in a $17 million increase in noncurrent assets and corresponding liabilities [40] Q&A Session Summary Question: Is the $2.5 billion opportunity for the communication software suite based on annual subscription revenue? - The $2.5 billion to $3 billion figure is based on an on-prem license market, with about $1 billion for annual subscription revenue [62] Question: What is the outlook for bookings for the Care Connect platform? - The company expects to start selling the Care Connect platform in the second half of the year, with significant revenue anticipated in 2020 [63] Question: What products did the dozen new customers purchase? - New customers purchased a variety of products, primarily contact center and mobile solutions [65] Question: What is the outlook for operating expenses and R&D investment? - R&D expenses are expected to stabilize, with no significant increases anticipated moving forward [70] Question: What has driven the increase in accounts receivable? - The increase is attributed to slower payments in the hospital sector and larger, more complex deals that extend payment terms [76]