Core Insights - xtype has launched the 2026 State of ServiceNow Operations Survey at the ServiceNow World Forum in New York, inviting customers to share insights on governance, AI adoption, and platform ROI [1][2] - The survey aims to benchmark the current state of ServiceNow delivery, focusing on managing complexity, enforcing technical governance, and preparing for GenAI [2][3] Survey Objectives - The 2026 survey will help ServiceNow teams benchmark their maturity, identify gaps in technical governance, and learn from peers on scaling safely and delivering faster [3][4] - The previous report highlighted critical technical governance challenges, emphasizing that ServiceNow is an ecosystem of interconnected instances, which requires proper governance to avoid risks and productivity losses [3][4] Operational Focus - The survey will examine operational realities such as environment sprawl, change control, upgrade strategies, and audit readiness [2][4] - Key findings from the previous report indicated that 70% of organizations reported negative impacts on development workflows due to clone-down processes, and only 57% of mature users utilized commercial tools for deployment automation [5] AI Adoption and Governance - 70% of respondents plan to adopt Gen AI within 12 months, indicating significant investment in AI capabilities [5] - Effective technical governance is essential for accelerating delivery while maintaining compliance and security as companies expand their ServiceNow usage [4][5] Participation and Insights - ServiceNow customers are encouraged to participate in the survey, which takes approximately 5 minutes to complete, and participants will receive early access to the report [6] - The insights gained from the survey will assist organizations in navigating operational challenges and building a foundation for AI and beyond [6]

Core Insights - Swiss enterprises are leading the global shift towards an AI-driven workplace, adopting automation and hybrid work practices more rapidly than their European counterparts [1][20] - The transition from AI experimentation to large-scale implementation is evident, with a focus on enhancing productivity and employee well-being [2][3] AI Adoption and Implementation - AI adoption in Switzerland has progressed to large-scale implementation, with organizations automating processes and creating new working methods [2][3] - Enterprises are developing frameworks for responsible AI to build employee trust and ensure sustainable productivity [2][3] Workplace Strategies and Governance - Swiss enterprises are modernizing workplace strategies amid competitive pressures, emphasizing AI governance as a key criterion for selecting service providers [3][4] - Environmental, social, and governance (ESG) requirements are driving the adoption of sustainability practices, including carbon tracking and circular IT [3] Collaboration and User Experience - Collaboration in Swiss enterprises is evolving, shifting focus from traditional service-level indicators to user experience metrics [4][5] - Generative AI platforms are facilitating this transition, leading organizations to establish frameworks for AI readiness and governance [4] Digital Employee Experience - Digital employee experience (DEX) is a central priority, with providers offering AI analytics to proactively address operational issues [5] - Subscription-based device-as-a-service (DaaS) models are being embraced for lifecycle management and cost predictability [5] Market Evaluation and Leadership - The 2025 ISG Provider Lens Future of Work Services report evaluates 40 providers across six quadrants, identifying leaders such as Swisscom, TCS, and Wipro [9][10] - Microland is recognized as the global ISG CX Star Performer for 2025, achieving the highest customer satisfaction scores [12]

Core Insights - German enterprises are transforming their work practices by adopting hybrid models and integrating responsible AI to enhance productivity and growth [2][3][4] - The ISG Provider Lens report highlights that economic stagnation and demographic pressures are driving a structural labor shortage, prompting companies to expand international recruitment and reskilling programs [2][4] AI Adoption and Workplace Transformation - AI adoption in Germany has reached a critical point, with over 40% of companies utilizing AI in their processes and more than 90% considering generative AI essential for future business models [4][5] - The shift towards AI is moving from limited applications to becoming a core business priority, with increased investments across various sectors [4][5] Hybrid Work Models - Hybrid work has become a permanent aspect of the German labor market, evolving from temporary measures during the COVID-19 pandemic to stable, strategic arrangements [3][4] - Companies are redesigning office spaces to serve as collaboration hubs and are equipping managers to effectively lead distributed teams [3][4] Agentic AI Development - Agentic AI is emerging as a significant trend, with autonomous AI agents capable of executing complex tasks with minimal human oversight [5][6] - Major automotive companies like Mercedes-Benz and BMW are already implementing agentic systems for tasks such as conversational navigation and supply chain optimization [5][6] Human-Agent Collaboration - There is a growing recognition that AI will transform jobs rather than replace them, leading enterprises to redefine roles and skills to promote collaboration between humans and AI [6][7] - The report also notes a shift towards experience-driven, outcome-based contracting aligned with responsible AI governance [7] Provider Evaluation - The report evaluates 39 providers across six quadrants, naming Capgemini, Deutsche Telekom, Infosys, and Wipro as Leaders in all six quadrants [10] - Other notable Leaders include Accenture, Bechtle, Computacenter, and HCLTech, with various companies recognized as Rising Stars for their promising portfolios [11][10]

Group 1: Market Overview - French stocks are showing mixed performance with the CAC 40 index down 7.75 points or 0.09% at 8,231.43 [1] - Investors are reacting to quarterly earnings announcements and are awaiting key meetings between U.S. and Chinese leaders, as well as monetary policy decisions from major central banks [1] Group 2: BNP Paribas Performance - BNP Paribas reported a 6.1% increase in third-quarter net income at 3.044 billion euros, but the results fell short of expectations, leading to a 2.7% decline in its stock [2] - The bank's quarterly net banking income (NBI) reached 12.569 billion euros, reflecting a year-over-year increase of 5.3% [2] Group 3: Strategic Outlook of BNP Paribas - BNP Paribas reaffirmed its strategic trajectory through 2026, aiming for a compound average growth rate of over 5% in revenues, more than 7% in net income, and above 8% in earnings per share from 2024 to 2026 [3] Group 4: Other Company Performances - Vinci, Dassault Systemes, Danone, Bouygues, Saint Gobain, Orange, and Eurofins Scientific experienced declines ranging from 1% to 1.7% [4] - Capgemini saw a rise of more than 5% after raising its full-year revenue guidance following a strong third-quarter revenue report [4] - Edenred gained 4.8%, while STMicroElectronics, Air Liquide, Renault, Stellantis, and Publicis Groupe advanced between 1% to 2% [4]

Corporate Earnings - The third-quarter corporate earnings season is underway, with major companies like Visa, UnitedHealth Group, Booking, UPS, and PayPal set to report [1] - S&P 500 companies are expected to see an average earnings increase of +7.2% for Q3 compared to the previous year, marking the smallest rise in two years [1] Federal Reserve Meeting - The Federal Reserve is expected to announce a 25 basis point rate cut, bringing the Fed funds rate to a range of 3.75% to 4.00%, the lowest since late 2022 [2] - Investors are keenly awaiting Chair Jerome Powell's press conference for insights on future interest rate movements [2] Stock Market Performance - Wall Street's main stock indexes closed at record highs, with notable gains from Tesla (+4%) and Nvidia (+2%) [3] - Qualcomm surged over +11% after launching new chips for the AI data center market, while Avidity Biosciences soared more than +42% following an acquisition by Novartis valued at approximately $12 billion [3] Economic Data - The U.S. Conference Board's Consumer Confidence Index is expected to decline to 93.4 in October from 94.2 in September [6] - The Richmond Fed Manufacturing Index is forecasted to improve to -11 in October from -17 previously [7] Bond Market - The yield on the benchmark 10-year U.S. Treasury note is currently at 3.973%, down -0.58% [8] International Markets - The Euro Stoxx 50 Index is down -0.18% as investors react to corporate earnings reports, with German consumer sentiment expected to weaken [9] - Asian stock markets, including China's Shanghai Composite Index and Japan's Nikkei 225, closed lower amid profit-taking and geopolitical concerns [10][11][12] Pre-Market Movers - UPS rose over +9% in pre-market trading after reporting stronger-than-expected Q3 results and issuing above-consensus Q4 revenue guidance [13] - UnitedHealth Group increased more than +4% following better-than-expected Q3 results and an upward revision of its full-year adjusted EPS guidance [13]

Core Insights - The company reported higher revenue driven by growth in its North America, U.K., and Ireland divisions [1] Group 1 - The revenue increase is attributed to strong performance in specific geographic regions [1]

Market Overview - European stocks are expected to open flat to higher, with the U.K.'s FTSE index slightly up, Germany's DAX and France's CAC 40 down by 0.2%, and Italy's FTSE MIB just below the flatline [1] Federal Reserve Meeting - The U.S. Federal Reserve's two-day meeting begins on Tuesday, with a 96% chance of a 25 basis-point rate cut anticipated by the market [2] - Traders are looking for signals from Fed Chair Jerome Powell regarding another potential rate cut at the final meeting of the year in December due to concerns about a weakening labor market [2] Economic Data and Geopolitical Concerns - The Fed is facing an economic data blackout due to the ongoing U.S. government shutdown, with limited recent data available, including last week's inflation report [3] - Geopolitical issues, particularly the U.S.-China trade dispute, are also significant for investors, with a meeting scheduled between President Trump and President Xi Jinping in South Korea to address trade tensions [3] Trade Negotiations - Both the U.S. and China appear to be in a conciliatory mood, having agreed on a framework for a potential trade deal that includes topics such as rare earths export restrictions, soybean purchases, and TikTok [4] - President Trump expressed optimism about reaching a deal with President Xi during their upcoming meeting at the APEC Summit [4] Earnings Reports - Key earnings reports in Europe on Tuesday include Novartis, BNP Paribas, Capgemini, Air Liquide, Iberdrola, ASM International, and Logitech [5] - HSBC, Europe's largest lender, reported third-quarter profits that exceeded expectations [5]

Core Insights - Capgemini reported a 2.9% organic revenue increase in the third quarter, driven by strong demand for AI solutions and robust performance in North America [1] Revenue Performance - The company's third-quarter revenue growth of 2.9% was attributed to solid demand for AI solutions [1] - North America showed strong performance, contributing positively to the overall revenue growth [1] Growth Forecast - Capgemini raised its growth forecast, indicating confidence in continued demand for its services [1]

Core Viewpoint - Capgemini raised its growth forecast due to strong demand for AI solutions and robust performance in North America, with third-quarter revenue increasing by 2.9% in constant currency terms [1][2]. Group 1: Financial Performance - The company reported third-quarter revenue of 5.39 billion euros ($6.29 billion) and quarterly order bookings of 5.16 billion euros [2]. - Capgemini now expects annual revenue growth between 2% to 2.5%, up from a previous guidance of -1% to +1% [2]. - The operating margin forecast has been narrowed to between 13.3% and 13.4%, compared to the earlier range of 13.3% to 13.5% [2]. Group 2: Regional Performance - North America is identified as the group's growth driver, accounting for 28% of global revenue, with a quarterly revenue growth of 7% in the region [3]. - The growth in North America is attributed to sectors such as financial services, telecoms, media and technology, and particularly life sciences [3]. Group 3: Strategic Initiatives - The company is experiencing increased demand for AI solutions, which influenced its recent $3.3 billion acquisition of technology outsourcing firm WNS [3]. - Capgemini has begun signing significant contracts and has promising contracts in the pipeline expected to be finalized by the end of the year [4]. - The company's workforce increased by 4.7% to 354,700 employees at the end of September compared to the previous year [4].

Core Insights - Capgemini reported consolidated revenues of €5,393 million in Q3 2025, reflecting a year-on-year increase of +0.3% on a reported basis and +2.9% at constant exchange rates [2][5][7] - The company has raised its growth target for 2025 to between +2.0% and +2.5%, indicating a positive outlook despite a challenging economic environment [5][15] Financial Performance - Q3 2025 revenues of €5,393 million showed an improvement from +0.7% in Q2 to +2.9% at constant exchange rates [5][6] - For the first nine months of 2025, revenues were stable at -0.1% on a reported basis and grew +1.0% at constant exchange rates [6][7] - Bookings in Q3 2025 totaled €5,161 million, marking an increase of +1.5% at constant exchange rates, resulting in a book-to-bill ratio of 0.96 [9] Regional Performance - North America saw a revenue increase of +7.0% year-on-year, driven by the Financial Services and TMT sectors [10] - The United Kingdom and Ireland region experienced a robust growth of +9.0%, with strong performance across various sectors [11] - France's revenues declined by -4.7%, primarily due to weakness in the Manufacturing sector [11] - The Asia-Pacific and Latin America region reported a significant increase of +13.6% in revenues [12] Business Segment Performance - Applications & Technology services, which constitute 62% of total revenues, posted a solid growth of +5.7% [13][32] - Strategy & Transformation services grew slightly by +0.7%, while Operations & Engineering revenues increased by +1.3% [13][32] Strategic Initiatives - Capgemini is accelerating the integration of generative AI across its service portfolio to enhance client value [4] - The acquisition of WNS has positioned Capgemini as a leader in the Intelligent Operations market, contributing to revenue growth [5][15] Workforce and Operational Metrics - The total headcount of the Group reached 354,700 as of September 30, 2025, reflecting a year-on-year increase of +4.7% [14]