Core Insights - Mosaicx has launched its next-generation Engage platform, which is an AI-native, omnichannel virtual agent solution designed for modern enterprises, showcasing its commitment to innovation and customer experience [3][4] - The company received the CCWomen's Best Workplace for Gender Equity Award, highlighting its dedication to fostering an inclusive workplace culture [2][4] Company Developments - The Engage platform aims to enhance customer interactions by enabling adaptive, voice-led, and personalized experiences, moving beyond traditional intent-based workflows [3] - Mosaicx's strategic priorities include leading with breakthrough technology, delivering measurable customer outcomes, and cultivating a high-performing, inclusive culture [4] - The new Engage platform is set to be generally available in Q3 2025, indicating a timeline for market introduction [4] Industry Impact - Mosaicx's innovations are positioned to improve customer retention, reduce operational costs, and provide faster time to value for clients across various sectors, including healthcare, financial services, and retail [4][5] - The company is part of WestCX under the West Technology Group portfolio, which is managed by affiliates of Apollo Global Management, indicating strong backing and resources for its initiatives [5]

Core Insights - Mosaicx is launching its next-generation AI-native platform, Engage, at Customer Contact Week (CCW) in Las Vegas from June 9-12, 2025, marking a significant advancement in customer engagement technology [1][4] - The Engage platform enables natural, personalized self-service conversations across multiple channels, including voice, SMS, email, and web chat, by embedding intelligence at every layer [2][3] - The platform aims to enhance customer satisfaction, reduce operational costs, and improve agent productivity through intelligent automation and empathetic interactions [3][4] Company Overview - Mosaicx is part of WestCX within the West Technology Group portfolio and has over 30 years of experience in delivering enterprise customer experience (CX) solutions [1][8] - The company is recognized as a finalist in two categories of the 2025 CCW Excellence Awards, highlighting its commitment to gender equity and self-service innovation [5] Product Features - Engage replaces traditional intent-based workflows with adaptive interactions, allowing for a more seamless customer experience [2][4] - The platform is designed to achieve faster time to value and lower total cost of ownership for enterprises [3] Upcoming Events - Mosaicx will lead three speaking sessions at CCW, focusing on various aspects of customer experience and innovation [6][7] - The Engage platform is expected to be generally available in Q3 2025 [4]

Core Insights - TeleVox is showcasing its AI-powered virtual assistant, SMART Agent, at HIMSS 2025, aimed at enhancing patient experiences through omnichannel patient relationship management [1][4] - SMART Agent automates routine tasks and provides self-service options for patients, thereby improving staff efficiency and patient care [2][5] - The collaboration between TeleVox and Mosaicx under West Technology Group enhances their product offerings with advanced voice technology and generative AI capabilities [3] Company Overview - TeleVox serves over 7,000 healthcare organizations, providing solutions that integrate with electronic health records (EHR) for personalized patient interactions [6] - The company has a 30-year history of improving healthcare communication, reducing operational burdens, and driving revenue for healthcare providers [6] - TeleVox is part of West Technology Group, LLC, which is managed by affiliates of Apollo Global Management, Inc. [6]