Core Insights - Mosaicx has launched its next-generation Engage platform, which is an AI-native, omnichannel virtual agent solution designed for modern enterprises, showcasing its commitment to innovation and customer experience [3][4] - The company received the CCWomen's Best Workplace for Gender Equity Award, highlighting its dedication to fostering an inclusive workplace culture [2][4] Company Developments - The Engage platform aims to enhance customer interactions by enabling adaptive, voice-led, and personalized experiences, moving beyond traditional intent-based workflows [3] - Mosaicx's strategic priorities include leading with breakthrough technology, delivering measurable customer outcomes, and cultivating a high-performing, inclusive culture [4] - The new Engage platform is set to be generally available in Q3 2025, indicating a timeline for market introduction [4] Industry Impact - Mosaicx's innovations are positioned to improve customer retention, reduce operational costs, and provide faster time to value for clients across various sectors, including healthcare, financial services, and retail [4][5] - The company is part of WestCX under the West Technology Group portfolio, which is managed by affiliates of Apollo Global Management, indicating strong backing and resources for its initiatives [5]

Core Insights - Mosaicx is launching its next-generation AI-native platform, Engage, at Customer Contact Week (CCW) in Las Vegas from June 9-12, 2025, marking a significant advancement in customer engagement technology [1][4] - The Engage platform enables natural, personalized self-service conversations across multiple channels, including voice, SMS, email, and web chat, by embedding intelligence at every layer [2][3] - The platform aims to enhance customer satisfaction, reduce operational costs, and improve agent productivity through intelligent automation and empathetic interactions [3][4] Company Overview - Mosaicx is part of WestCX within the West Technology Group portfolio and has over 30 years of experience in delivering enterprise customer experience (CX) solutions [1][8] - The company is recognized as a finalist in two categories of the 2025 CCW Excellence Awards, highlighting its commitment to gender equity and self-service innovation [5] Product Features - Engage replaces traditional intent-based workflows with adaptive interactions, allowing for a more seamless customer experience [2][4] - The platform is designed to achieve faster time to value and lower total cost of ownership for enterprises [3] Upcoming Events - Mosaicx will lead three speaking sessions at CCW, focusing on various aspects of customer experience and innovation [6][7] - The Engage platform is expected to be generally available in Q3 2025 [4]

Financial Data and Key Metrics Changes - Total revenue for Q4 2024 was $76.1 million, a 21% increase year-over-year [25] - Full year 2024 revenue reached $284.9 million, up 25% from the previous year [32] - Gross profit for Q4 was $45.2 million, an 11% increase year-over-year, with a gross margin of 59.5% [28] - Non-GAAP operating income for full year 2024 was $32.9 million, up approximately 80% year-over-year [32] - Net income for Q4 was $11.3 million, or $0.06 per share [31] Business Line Data and Key Metrics Changes - Olo's gross payment volume (GPV) increased to $2.8 billion in 2024, up from over $1 billion in 2023 [8] - Active locations reached approximately 86,000, adding about 1,000 net new locations in Q4 and 6,000 for the full year [11][26] - Average revenue per user (ARPU) for Q4 was approximately $878, a 12% increase year-over-year [27] Market Data and Key Metrics Changes - Olo powered $29 billion in gross merchandise volume (GMV) for over 750 brands in 2024 [7] - The company expects to add approximately 5,000 net new locations in 2025, maintaining recent trends [37] Company Strategy and Development Direction - The company aims to ramp Olo Pay card-present functionality, targeting a $130 billion GPV opportunity [20] - Focus on expanding Catering Plus and increasing the number of full Flywheel customers in 2025 [18] - The partnership with FreedomPay is expected to enhance Olo Pay's market reach and transaction processing capabilities [17] Management's Comments on Operating Environment and Future Outlook - Management anticipates continued growth in digital ordering and a need for efficiency amid rising costs and macroeconomic uncertainty [36] - The company expects gross profit growth to accelerate in the second half of 2025, following a tougher comparison in the first half [98] - Management emphasizes the importance of leveraging guest data for personalized marketing to drive profitable traffic [70] Other Important Information - The company ended 2024 with approximately $403 million in cash and investments [33] - Full year 2025 guidance includes revenue expectations of $333 million to $336 million and non-GAAP operating income of $45.5 million to $47 million [35] Q&A Session Summary Question: Can you elaborate on the FreedomPay partnership and its expected impact? - Management indicated that Olo Pay card-present through FreedomPay will be generally available by mid-year, enhancing the ability to sell and deploy Olo Pay broadly [47][49] Question: What strategies are in place to increase module adoption among enterprise customers? - Management noted organic growth in module adoption and highlighted successful expansions with brands like Jack in the Box [52][54] Question: How is the management team currently structured following recent leadership changes? - Management expressed confidence in the current team, particularly with the new CTO, and emphasized the importance of the upcoming Chief Revenue Officer hire [106][109]