Core Insights - Enterprises in Asia Pacific are modernizing their networks with internet-first managed services to enhance performance, resilience, and governance [1][2] - The shift from legacy networks to software-defined wide area network (SD-WAN) and secure access service edge (SASE) architectures is driven by the need for reliable performance and regulatory compliance [2][3] - Managed and co-managed network services are increasingly adopted to address skills gaps and multivendor complexities [4] Group 1: Network Modernization - Networks are evolving into a strategic foundation for digital operations, essential for AI adoption, robotics, and automation [2][3] - The demand for SD-WAN and SASE architectures is rising as enterprises expand distributed operations and seek to improve application performance and cyber resilience [3][4] - Organizations are incrementally modernizing their networks while maintaining service consistency across varying infrastructure maturity levels [3] Group 2: Service Models and Trends - API-first, usage-based network-as-a-service (NaaS) models are gaining traction as companies shift spending from CapEx to OpEx [4] - Automation and AIOps are being utilized to enhance provisioning, application assurance, and change management, leading to faster deployments and lower total costs [4][6] - The report highlights the importance of addressing last-mile performance and edge connectivity complexities in managed network adoption [6] Group 3: Market Landscape - There is a growing market for local managed network service providers that comply with sovereign regulations, particularly in government and private sectors [5] - The report evaluates 63 providers across four quadrants, identifying leaders such as Accenture, GTT, NTT DATA, and others [7][8] - Tata Communications is recognized as the global ISG CX Star Performer for 2025, achieving the highest customer satisfaction scores [10]

Core Insights - European enterprises are increasingly adopting managed network services (MNS) that integrate AI capabilities to enhance network design, operation, and governance [1][2] Group 1: Adoption of Managed Network Services - Historically, many organizations in Europe resisted MNS, relying on large internal IT teams and maintaining direct control over critical infrastructures [2][3] - The evolution of MNS has been driven by the need to support hybrid architectures and global operations as enterprise networks have expanded [2][3] Group 2: Security and Operational Demands - Enterprises face the challenge of maintaining strong security, minimizing downtime, and complying with regulations while supporting mobile and cloud-centric workforces [3][5] - The complexity of IT and network management has increased due to hybrid work environments, necessitating reliable access to applications from various locations [3][5] Group 3: Network as a Service (NaaS) - There is a growing trend among European enterprises to opt for network as a service (NaaS) solutions instead of managing complex networks internally [4] - Enterprises are prioritizing NaaS providers with advanced automation capabilities and specialized staffing to enhance efficiency and security [4] Group 4: Regulatory Compliance and Sustainability - MNS solutions assist enterprises in meeting regulatory and data sovereignty requirements while allowing for quick adaptation to changing business needs [5][6] - Organizations are aligning network strategies with sustainability goals, with MNS offerings helping to optimize resources and reduce carbon footprints [6] Group 5: Market Evaluation and Key Players - The 2025 ISG Provider Lens report evaluates 36 providers across three quadrants: Managed Network Services Evolution, Managed Enterprise Connectivity Solutions, and Network as a Service [8] - Notable leaders in all three quadrants include Accenture, Colt, Deutsche Telekom, GTT, NTT DATA, and Orange Business [9]

Core Insights - U.S. enterprises are increasingly adopting managed network services to address network complexity, security exposure, and regulatory pressures, which are essential for business continuity and growth [1][2] Network Management Trends - The 2025 ISG Provider Lens® report indicates that companies require coordinated management of underlay networks, cloud connectivity, software-defined networking, and security functions due to the rapid expansion of hybrid IT environments and distributed work modes [1] - Centralized orchestration and monitoring are becoming crucial for reducing outages and improving service consistency across core, cloud, and edge environments [1] Security and Compliance - Advanced network security architectures are being adopted to address security and regulatory compliance challenges, with enterprises implementing secure access approaches like SASE and SSE to protect users and data [1] - Regulatory requirements related to healthcare, consumer privacy, and data protection are increasing the urgency for stronger integrated controls [1] AI Integration - Enterprises are adopting AI-assisted network operations to manage scale and complexity, improving incident detection, performance optimization, and response times [1] - Automation and analytics are reducing reliance on manual processes, supporting more predictable performance while lowering operational risk [1] Provider Evaluation - The report evaluates 34 providers across three quadrants: Managed Network Services Evolution, Managed Enterprise Connectivity Solutions, and Network as a Service (NaaS) [1] - Accenture, Comcast Business, GTT, Kyndryl, NTT DATA, and Orange Business are recognized as Leaders in all three quadrants [1] - Tata Communications is highlighted as the global ISG CX Star Performer for 2025, achieving the highest customer satisfaction scores in ISG's Voice of the Customer survey [1]