用电营商环境

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两部门发文深化提升 “获得电力”服务水平
Zheng Quan Shi Bao· 2025-06-03 18:36
Core Viewpoint - The latest opinion issued by the National Development and Reform Commission and the National Energy Administration aims to enhance the "access to electricity" service level in China, targeting a modernized electricity business environment by 2029, which will improve international competitiveness and user satisfaction [1][2]. Group 1: Service Improvement Initiatives - The new opinion emphasizes the consolidation and enhancement of the "three zeros" service, expanding the "zero investment" for low-voltage electricity applications to private economic organizations with capacities of 160 kW and below [2]. - The process time for low-voltage electricity applications is set to not exceed 5 working days for cases without external power line projects and 15 working days for those with such projects [2]. - Temporary and mobile electricity needs in scenarios like spring irrigation, tea roasting, and night markets will be addressed through "scan-to-use" models, providing quick electricity access without application requirements [2]. Group 2: Green Electricity Support - The opinion promotes the integration of green electricity by encouraging provincial energy authorities to assess and publicly disclose the capacity for distributed photovoltaic connections to the grid, facilitating the coordinated development of distribution networks and distributed renewable energy [2]. - Power supply companies are urged to encourage key energy-consuming units to utilize green electricity, thereby stimulating the overall consumption potential of green electricity in society [2]. - Local energy authorities are tasked with optimizing the electricity application service mechanism for electric vehicle charging facilities, simplifying application documentation for residential users, and continuously improving connection service efficiency [2]. Group 3: Strengthening Supply in Weak Areas - The opinion calls for local authorities to leverage relevant support policies to systematically advance the standardized renovation of power supply facilities in weak service areas, such as old residential communities and urban villages [3]. - There is an emphasis on ensuring the quality of electrical engineering acceptance during the completion of housing projects, guiding power supply companies to expedite the construction of supporting grid projects to meet community electricity needs [3]. - The National Energy Administration indicates that the opinion further strengthens reform thinking and increases reform efforts, implementing a series of impactful measures to establish a modernized electricity business environment that aligns with new economic and social development requirements [3].
打造国际顶尖用电营商环境
Shen Zhen Shang Bao· 2025-04-27 02:36
Core Viewpoint - The Shenzhen Qianhai Shekou Free Trade Zone Power Supply Company has achieved a power supply reliability rate of 99.9997%, significantly enhancing the energy supply environment in the Qianhai area, which supports comprehensive reform and opening-up initiatives [1][2]. Group 1: Company Achievements - The company is recognized as the first mixed-ownership enterprise for incremental distribution network reform in China, fulfilling dual missions as a pilot for both incremental distribution business reform and state-owned enterprise mixed-ownership reform [1]. - The power supply reliability in core areas has maintained 100% for six consecutive years, showcasing the company's commitment to high-quality service [1]. - The company has implemented a temporary electricity sharing service model, reducing customer costs by 40% and significantly shortening project timelines, such as a school project that took only 5 days from signing to power supply, a 92% reduction in construction time [1]. Group 2: Service Innovations - Since 2019, the company has provided over 4,000 "one-on-one" concierge services for the "20+8" industrial cluster projects in the Qianhai Shekou Free Trade Zone, with an average annual production capacity of 200,000 kilowatts and an annual electricity growth rate of 13% [2]. - The company has innovated its power grid structure by adopting a 220 kV to 20 kV supply model, saving approximately 56,000 square meters of land in Qianhai [2]. - The average annual power outage time for customers in the Qianhai Shekou Free Trade Zone is only 1.71 minutes, comparable to major global bay areas like New York, Tokyo, and Singapore [2]. Group 3: Customer-Centric Initiatives - The company has introduced various service innovations, including the first full electronic invoice for electricity in Shenzhen and the first Hong Kong dollar payment for electricity fees in mainland China, enhancing convenience for Hong Kong residents and expatriates [2]. - The launch of the "Mobile E-Hall" allows customers to complete transactions without needing to visit in person, leading to increased customer satisfaction [2].