Financial Data and Key Metrics Changes - Total revenue for Q1 2025 was CAD 700 million, reflecting a 6% year-over-year increase [7][24] - Cloud revenue increased by 12% year-over-year to CAD 527 million, now representing 75% of total revenue [8][24] - Operating margin expanded by 20 basis points to 30.5%, with earnings per share reaching CAD 2.87, an 11% increase compared to the previous year [8][33] - Operating cash flow rose by 12% year-over-year to AUD 285 million, with free cash flow increasing by 16% year-over-year to CAD 264 million [8][34] Business Line Data and Key Metrics Changes - Customer engagement revenue, which accounted for 85% of total revenue, was CAD 592 million, up 7% year-over-year [30] - Financial crime and compliance revenue, representing 15% of total revenue, totaled CAD 108 million, meeting expectations [30] - The annual recurring revenue from CX AI and self-service solutions exceeded CAD 200 million, marking a 39% year-over-year increase [26] Market Data and Key Metrics Changes - The Americas region, which represented 84% of total revenue, grew by 6% year-over-year, while EMEA and APAC regions saw increases of 109% year-over-year [28] - 50% of international revenue now comes from cloud solutions, indicating a significant shift towards cloud adoption in less penetrated markets [28] Company Strategy and Development Direction - The company is focused on strategic partnerships, including collaborations with ServiceNow and AWS, to enhance customer experience and drive growth [12][61] - The transition from legacy systems to cloud solutions is a priority, with a commitment to cloud-first strategies [28] - The company aims to leverage AI-driven solutions to automate workflows and improve customer service [15][66] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's growth trajectory, citing strong customer demand for AI and cloud solutions [35][96] - The company anticipates continued growth in cloud revenue, reaffirming a 12% growth target for the year [37][83] - Management noted that the current macroeconomic environment has not significantly impacted their outlook, with a strong pipeline of deals [96] Other Important Information - The company executed its largest quarterly share buyback in history, totaling CAD 252 million, reflecting confidence in its long-term strategy [9][34] - Total cash and investments at the end of March amounted to CAD 1.611 billion, with a debt of CAD 459 million [34] Q&A Session Summary Question: What are the reasons for the quarter-on-quarter step down in cloud revenue? - Management indicated that the cloud revenue performance was in line with expectations, with some seasonal effects from the previous quarter [41] Question: When will the strategic partnerships start showing dividends? - Management expects customer conversations to turn into growth opportunities in the coming quarters as partnerships are leveraged [42] Question: Is the AI and self-service adoption incremental or cannibalizing existing spend? - Management confirmed that AI-based usage is largely incremental, with no material change in seat base revenue [47] Question: How do the NICE and ServiceNow platforms complement each other? - The partnership allows for a unified solution that enhances customer service efficiency without significant overlap [54] Question: What is the impact of the recent macroeconomic changes on the business? - Management noted that there is no significant impact on the pipeline or outlook, with enterprises eager to invest in customer experience [96] Question: How is the company addressing delays in large customer deployments? - The company has made investments to improve service capacity and is seeing improvements in deployment timelines [70] Question: What is the expected revenue contribution from large deals? - Revenue from large deals is expected to gradually contribute starting in early 2026, with confidence in achieving 12% cloud growth this year [82][83]

NICE (NICE) Q1 2025 Earnings Call May 15, 2025 08:30 AM ET Speaker0 Welcome to the NICE Conference Call discussing First Quarter twenty twenty five Results, and thank you all for holding. All participants are at present in a listen only mode. Following management's formal presentation, instructions will be given for the question and answer session. As a reminder, this conference is being recorded, 05/15/2025. I would now like to turn this call over to Mr. Marty Cohen, VP of Investor Relations at NICE. Pleas ...

TTEC (TTEC) Q1 2025 Earnings Call May 09, 2025 08:30 AM ET Company Participants Kenneth Tuchman - Chairman & CEOKenneth Wagers - Chief Financial OfficerBob Belknapp - Group VP Financial Planning and AnalysisCassie Chan - Equity Research AssociateCathy Chen - Vice PresidentJonathan Lee - Managing Director - Equity Research Conference Call Participants George Sutton - Partner & Senior Research AnalystMaggie Nolan - Research Analyst - Technology, Media & CommunicationsVijay Devar - Analyst Kenneth Tuchman Good ...

TTEC (TTEC) Q1 2025 Earnings Call May 09, 2025 08:30 AM ET Speaker0 Good morning and thank you for joining us today. 2025 is off to a good start with our financial performance exceeding plan. In the first quarter, our revenue was $534,000,000 which was in the range of our forecasted plan. EBITDA was $56,000,000 up from $55,000,000 in the prior year. This upside was driven by improved EBITDA margins of 10.6% versus 9.5% in the prior year. While we are pleased with our Q1 results, many of our clients are adop ...

Summary of Lennox International (LII) FY Conference Call - May 06, 2025 Company Overview - **Company**: Lennox International (LII) - **Event**: Oppenheimer's 20th Annual Industrial Growth Conference - **Speakers**: CEO Alok Mascarra, CFO Michael Krenser Key Industry Insights - **Transformation Focus**: 2025 is viewed as a transition year from recovery to growth, emphasizing four key pillars: digital customer experience, Samsung joint venture, increasing parts attachment rate, and growing emergency replacement in the commercial business [2][3][4] - **Market Share**: Currently, Lennox holds a low single-digit market share in the ductless product category, which is now 10% of the market [5][6] - **Emergency Replacement**: Successful pilots have led to broader rollouts, with expectations of significant revenue growth in the coming years [6][9] - **Digital Customer Experience**: Achieved record market share in residential by improving fulfillment rates and digital experiences, with further investments planned [6][7][8] Financial Performance and Projections - **2025 Volume Decline**: Projected mid-single-digit volume decline for 2025 due to economic slowdown, but long-term growth of 4% to 6% CAGR in residential unit growth is expected [29][30][31] - **Pricing Strategy**: Price increases have been implemented to counteract tariff impacts, with retention rates being high for the first increase [46][58] - **Growth Drivers for 2026**: Anticipated growth from no pre-buy headwinds, improved efficiencies, and a full year of new product offerings [69][70][72] Strategic Initiatives - **Samsung Joint Venture**: Seen as a significant opportunity for market share gain, especially against competitors from China [78][79] - **Distribution Network Investments**: Focus on enhancing distribution infrastructure with shorter payback periods compared to manufacturing investments [92][93] - **M&A Strategy**: Interest in acquiring services and technology-related companies, although the current market is described as "frozen" due to valuation disagreements [94][95][97] Additional Considerations - **Succession Planning**: New leadership in Home Comfort Solutions with Sarah Martin, who brings experience from Honeywell [23][24] - **Supply Chain Dynamics**: Ongoing adjustments to supply chains in response to tariffs and market conditions, with a focus on maintaining flexibility [52][56] - **Market Trends**: Increasing demand for air conditioning due to climate changes and population shifts towards warmer regions [33][34] Conclusion - **Outlook**: Despite short-term challenges, Lennox International remains optimistic about long-term growth driven by strategic initiatives, market demand, and operational improvements [72][75][76]

AUSTIN, Texas and MOHALI, India, May 6, 2025 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience (CX) technology and services innovator, today announced the expansion of its India operations with a new customer experience center in Mohali, also known as Sahibzada Ajit Singh Nagar (SAS Nagar).This expansion will create 400 new jobs to support a major U.S.-based healthcare organization, with capacity to grow and serve additional clients as TTEC expands in the region.Presid ...

Financial Data and Key Metrics Changes - Global same restaurant sales declined by 2.1%, leading to a 1.1% decline in global system sales [9][31] - U.S. same restaurant sales decreased by 2.8%, while system-wide sales were down by 2.6% [9][31] - International same restaurant sales grew by 2.3%, with system-wide sales growth of 8.9% [10][32] - Adjusted revenue was $423.1 million, a decrease of $6.7 million year-over-year [38] - Adjusted EBITDA was $124.5 million, down $3.3 million from the previous year [38] - Adjusted earnings per share decreased to $0.20, down $0.03 from the prior year [39] Business Line Data and Key Metrics Changes - The U.S. company-operated restaurant margin was 14.8%, a contraction of 50 basis points year-over-year [34] - Global company restaurant margin was 14.3% for the first quarter [34] - The company opened 74 new restaurants globally, with over 60% of these openings occurring internationally [24] Market Data and Key Metrics Changes - International system-wide sales grew by 8.9%, with Europe and Asia Pacific, Middle East, and Africa regions leading the growth [32][33] - Canadian business grew year-over-year, benefiting from a localized supply chain [33] Company Strategy and Development Direction - The company focuses on three strategic pillars: delivering fresh food, providing exceptional customer experience, and accelerating global net unit growth [10][11] - The company plans to launch a "100 Days of Summer" campaign to enhance customer engagement and drive traffic [15][28] - The company is investing in technology to improve customer experience and operational efficiency, including digital menu boards and FreshAI order taking [20][21] Management's Comments on Operating Environment and Future Outlook - Management acknowledged a challenging consumer environment, particularly for households earning below $75,000, which saw significant traffic declines [81] - The company updated its full-year outlook, expecting global system-wide sales to be flat to down 2% [28][46] - Management remains confident in the company's strategy and brand strength to deliver long-term profitable growth [27][49] Other Important Information - The company returned over $173 million to shareholders through dividends and share repurchases [10] - The company plans to return up to $325 million of cash to shareholders in 2025, an increase compared to 2024 [44] Q&A Session Summary Question: Concerns about the 2025 guidance and consumer behavior - Management acknowledged consumer pressure reflected in Q1 numbers and emphasized a balanced approach to address customer needs [56][60] Question: Insights on consumer data and key metrics - Management highlighted operational excellence and accuracy as key drivers of customer satisfaction, with early positive results from initiatives [66][67] Question: Unit development outlook and franchisee demand - Management expressed confidence in unit growth, particularly in international markets, and noted a strong pipeline for 2025 and beyond [72][73] Question: Impact of weather and consumer behavior on performance - Management noted significant weather events affected Q1 performance, with a shift in consumer behavior leading to reduced demand [78][80] Question: Advertising spend and its effect on performance - Management indicated that while advertising spend was reduced, they maintained market share and focused on enhancing customer experience [90][91] Question: Effectiveness of collaborations and promotions - Management emphasized the importance of balancing core offerings with innovative collaborations to drive traffic and customer engagement [95][103]

Financial Data and Key Metrics Changes - Global same restaurant sales declined by 2.1%, leading to a 1.1% decline in global system sales [5][26] - U.S. same restaurant sales decreased by 2.8%, while system-wide sales were down by 2.6% [5][26] - International same restaurant sales grew by 2.3%, with system-wide sales growth of 8.9% [6][27] - Adjusted EBITDA was $124.5 million, a decrease of $3.3 million year-over-year [33] - Adjusted earnings per share was $0.20, down $0.03 from the prior year [34] - Free cash flow under the new definition was $68 million, improving by $12 million compared to the prior year [35] Business Line Data and Key Metrics Changes - The U.S. company-operated restaurant margin was 14.8%, a contraction of 50 basis points year-over-year [29] - International segment showed strong performance with system-wide sales growth of 8.9% [27][28] - The company opened 74 new restaurants globally, with over 60% of openings occurring internationally [20][21] Market Data and Key Metrics Changes - The consumer environment showed a decline in confidence, impacting demand negatively in March [27][78] - Traffic from households earning below $75,000 saw a high single-digit to low double-digit decline [80] - The QSR burger traffic was down mid-single digits in the first quarter, worse than expected [86] Company Strategy and Development Direction - The company is focused on three strategic pillars: delivering fresh food, providing exceptional customer experience, and accelerating global net unit growth [6][7] - The "100 Days of Summer" campaign aims to enhance customer engagement through value offerings and core innovations [11][23] - The company plans to invest in technology to improve customer experience and operational efficiency [15][16] Management's Comments on Operating Environment and Future Outlook - Management acknowledged the challenging consumer environment and updated the full-year outlook to reflect potential continued pressure [23][40] - The company remains committed to long-term growth despite current macroeconomic challenges [24][45] - Management expressed confidence in the brand's ability to win in the marketplace through strategic initiatives [24][56] Other Important Information - The company plans to return up to $325 million to shareholders in 2025 through dividends and share repurchases [39] - The adjusted EBITDA outlook for the full year is between $530 million and $545 million [43] - The company expects full-year global system-wide sales to range from flat to down 2% [41] Q&A Session Summary Question: Concerns about the 2025 guidance and consumer behavior - Management acknowledged the pressure on consumers and the need for a prudent approach, emphasizing confidence in upcoming initiatives like the "100 Days of Summer" campaign [52][56] Question: Insights on consumer data and key metrics - Management highlighted accuracy and hospitality as key drivers of customer satisfaction, with early results showing improvements [61][63] Question: Unit development outlook and franchisee demand - Management expressed confidence in unit growth, particularly in international markets, and noted a strong pipeline for future development [70][71] Question: Impact of advertising spend on performance - Management indicated that while advertising spend was reduced, they maintained market share and focused on enhancing customer experience to drive frequency [88] Question: Effectiveness of limited-time offers (LTOs) - Management emphasized the importance of balancing core offerings with innovative collaborations to drive traffic and customer engagement [91][95]

UDR (UDR) Q1 2025 Earnings Call May 01, 2025 12:00 PM ET Company Participants Trent Trujillo - VP - Investor RelationsThomas Toomey - Chairman & CEOMichael Lacy - COOJoseph Fisher - CFO & PresidentAmi Probandt - Equity Research AssociateCooper Clark - VP - Equity ResearchJohn Kim - Managing Director - US Real EstateRichard Anderson - Managing Director - Equity ResearchHaendel St. Juste - Managing DirectorAndrew Cantor - Senior Vice President-InvestmentsAlexander Goldfarb - Managing DirectorJulien Blouin - V ...

Financial Data and Key Metrics Changes - The first quarter FFO as adjusted per share was $0.61, achieving the midpoint of previously provided guidance, supported by same store growth that exceeded expectations [23] - Year over year same store revenue and NOI growth were 2.6% and 2.8% respectively, driven by a 0.9% blended lease rate growth [13][14] - Year over year same store expense growth was only 2.3%, better than expectations, driven by favorable real estate taxes and insurance savings [14] Business Line Data and Key Metrics Changes - Same store revenue growth was approximately 4.5% for the East Coast, slightly above the high end of full year expectations for the region [19] - The West Coast saw blended lease rate growth of nearly 3% and year over year same store revenue growth close to 3% [20] - The Sunbelt markets experienced slightly positive year over year same store revenue growth, with blended lease rate growth at negative 2.5% [21] Market Data and Key Metrics Changes - Demand for housing remains strong, with nearly 140,000 apartment homes absorbed in the first quarter, a three-decade high [9] - The pace of new supply is slowing, with 2024 multifamily completions marking a fifty-year high, but starts continue to decline [10] - Renting an apartment is on average 60% more affordable than owning a single-family home in the markets where the company operates [10] Company Strategy and Development Direction - The company remains strategically focused on three drivers of growth: innovation, customer feedback, and capital deployment [5][6] - The company is executing various forms of capital deployment to drive future accretion, including development and joint venture acquisitions [7][8] - The investment-grade balance sheet with substantial liquidity positions the company well to take advantage of growth opportunities [8] Management's Comments on Operating Environment and Future Outlook - Management remains optimistic about long-term growth prospects for the multifamily industry despite macroeconomic uncertainties [11] - The company expects to reassess full year guidance as it progresses through peak leasing season [5] - Management highlighted the importance of maintaining a dynamic and innovative culture to create value for residents and stakeholders [11] Other Important Information - The company recognized Jim Klingbill for his contributions as he decided not to seek reelection to the board [12] - The company has a proactive approach to managing its balance sheet, resulting in the best three-year liquidity outlook in the sector [26] Q&A Session Summary Question: Confidence in rent trends for the second half - Management noted that supply is down about 20% year over year, which supports confidence in rent trends [29] Question: Senior loan acquisition impact - The acquisition of the senior loan is expected to stabilize and improve the asset's performance over time [36] Question: Impact of bulk WiFi rollout on renewal rents - Management indicated that the rollout of bulk WiFi has not negatively impacted renewal rents and has been well received [42] Question: Expectations for Dallas and Austin markets - Management expects Dallas and Austin to lag behind other markets, with positive momentum anticipated later in the year [76] Question: Guidance adjustments - Management stated that it has a precedent of not raising guidance after the first quarter, focusing instead on how the year finishes [102]