Core Viewpoint - M&T Bank reported strong second quarter earnings for 2025, with earnings per share (EPS) of $4.28, surpassing consensus expectations of $3.99, and revenue of $2,405 million, exceeding analyst forecasts by nearly $16 million, indicating solid profitability and effective expense management despite challenges in net interest income and capital buffer [1][5][12]. Financial Performance - EPS (Non-GAAP) for Q2 2025 was $4.28, a 12.9% increase from Q2 2024's $3.79 [2] - Revenue (Non-GAAP) reached $2,405 million, up 3.5% year-over-year from $2,323 million [2] - Noninterest income rose to $683 million, a 17.0% increase, driven by a 23% rise in residential mortgage banking and 7% growth in trust income [5][6] - Net interest income was $1,722 million, a slight decline of 0.5% from the previous year [2][6] - The efficiency ratio improved to 55.2%, indicating continued discipline in operating costs [8] Credit Quality and Risk Management - Net charge-offs decreased to 0.32% of average loans, down from 0.41% a year ago, reflecting improved credit quality [7][8] - Nonaccrual loans dropped 22% compared to the prior year, indicating better loan performance [7] - The allowance for loan losses remained stable at 1.61% of total loans, suggesting a consistent reserve for potential losses [8] Capital Management - M&T Bank repurchased 6.1 million shares for $1.1 billion, reducing the common equity tier 1 (CET1) capital ratio to 10.98%, still above regulatory minimums [9] - The stress capital buffer (SCB) will decrease from 3.8% to 2.7% starting October 1, 2025, reflecting regulatory confidence in the bank's risk profile [9] Strategic Focus - The bank's strategic priorities include regulatory compliance, capital and liquidity management, risk controls, and diversification of fee-based income [4] - Management aims to maintain strong asset quality and optimize capital allocation while focusing on community banking and personalized service [4] Future Guidance - Management affirmed guidance for net interest income between $7.05 and $7.15 billion for fiscal 2025, with an average loan balance projected between $135–$137 billion [13] - Noninterest income is expected to reach the high end of the $2.5–2.6 billion range, supported by strengths in mortgage banking and service fees [13][14] - The quarterly dividend remains steady at $1.35 per share, continuing an established payout trend [12][14]

Core Insights - Capital One's shares increased by 4% in after-hours trading following the announcement of better-than-expected Q2 2025 results, with adjusted earnings of $5.48 per share surpassing the Zacks Consensus Estimate of $3.83 and up from $4.06 in the prior quarter [1][8] - The acquisition of Discover Financial Services, completed on May 18, has been progressing well, contributing positively to the company's performance [1] Financial Performance - Total net revenues for Q2 2025 reached $12.49 billion, a 25% sequential increase, exceeding the Zacks Consensus Estimate of $12.22 billion [3] - Net interest income (NII) surged 25% year over year to $10 billion, with net interest margin (NIM) expanding by 69 basis points to 7.62% [3] - Non-interest income grew 26% to $2.5 billion, driven by higher service charges, customer-related fees, and interchange fees [3] - Non-interest expenses rose 18% to $6.99 billion, with adjusted expenses increasing 14% to $6.4 billion [4] - The efficiency ratio improved to 55.96%, down from 59.02% in the last quarter, indicating a slight improvement in profitability [4] Loan and Deposit Growth - Loans held for investment increased by 36% to $439.3 billion, while total deposits rose by 27% to $468.1 billion [4][8] Credit Quality - Provision for credit losses significantly increased to $11.43 billion from $2.37 billion in the prior quarter, with the allowance as a percentage of reported loans held for investment at 5.43%, up 20 basis points [5] - The 30-plus-day-performing delinquency rate decreased by 16 basis points to 3.13%, and the net charge-off rate declined by 16 basis points to 3.24% [5] Capital Ratios - As of June 30, 2025, the Tier 1 risk-based capital ratio improved to 15.1% from 14.9%, and the common equity Tier 1 capital ratio increased to 14% from 13.6% [6] Share Repurchase - During the reported quarter, Capital One repurchased 0.76 million shares for $150 million [7] Strategic Outlook - Capital One's strategic expansion, strong demand for consumer loans, and improvements in the card business position it well for long-term growth, particularly following the acquisition of Discover Financial [9]

Core Insights - Bok Financial reported GAAP earnings per share of $2.19, exceeding the expected $1.99, and GAAP revenue of $525.5 million, surpassing the $520.06 million estimate, indicating strong performance in Q2 2025 [1][5] - The company experienced growth in net interest income, which rose to $328.2 million, a 10.9% increase year-over-year, while total operating expenses increased by 5.3% to $354.5 million [2][8] - Bok Financial's strategic focus includes geographic expansion, particularly in Texas, and diversification of revenue streams, balancing traditional banking with fee-based services [4][3] Financial Performance - GAAP EPS for Q2 2025 was $2.19, down 13.8% from $2.54 in Q2 2024, while GAAP revenue decreased by 5.4% from $555.7 million in the prior year [2] - Net interest income increased by 10.9% year-over-year, supported by higher average earning assets and a modest increase in loans, which totaled $24.3 billion, up $602 million from the previous quarter [6] - Total operating expenses rose to $354.5 million, with personnel costs remaining flat but other expenses increasing due to technology initiatives and professional services [8] Asset Quality and Risk Management - Nonperforming assets were reported at $81 million, representing 0.33% of total loans, with net charge-offs at $0.6 million, indicating strong asset quality [7] - The allowance for credit losses was $330 million, covering nonaccruing loans by more than fourfold, with no provision for loan losses booked due to improved credit conditions [7] Business Segments and Growth Initiatives - Commercial Banking contributed $141.6 million to net income before taxes, while wealth management services reported significant profitability and assets under management totaling $117.9 billion [9] - The company is developing a mortgage finance vertical expected to expand loan product offerings, with a launch planned for September to October 2025 [10] Capital Management - Bok Financial repurchased 663,298 shares at an average price of $93.99 per share and paid out $36.3 million in dividends, with a payout ratio of 25.9% [10] - Capital ratios remained strong, with tangible common equity at 9.63% and the Common Equity Tier 1 ratio at 13.59% [8]

Core Insights - Norwood Financial Corp reported strong financial performance for the second quarter and year-to-date ending June 30, 2025, with significant growth in loans and deposits, alongside improved yields across all business lines [2][3][4]. Financial Performance - Net interest income for Q2 2025 was $19.065 million, a 27.7% increase from $14.925 million in Q2 2024 [4][10]. - The net interest margin increased to 3.43% in Q2 2025 from 2.80% in Q2 2024, reflecting a 63 basis points improvement [3][4]. - Net income for Q2 2025 was $6.205 million, up from $4.213 million in the same period last year, marking a 47.3% increase [4][10]. - Fully diluted earnings per share rose to $0.67, a 28.8% increase compared to $0.52 in Q2 2024 [3][10]. Growth Metrics - Loans grew at an annualized rate of 4.4% in Q2 2025 and 8.2% year-to-date [3][4]. - Total deposits increased by 10.3% year-over-year, reaching $1.997 billion as of June 30, 2025, compared to $1.811 billion in 2024 [8][10]. - The efficiency ratio improved to 58.7% in Q2 2025 from 66.7% in Q2 2024, indicating better cost management [4]. Capital and Asset Management - Total assets increased to $2.365 billion as of June 30, 2025, up 5.82% from $2.235 billion in 2024 [8][9]. - Tangible common equity ratio improved to 8.39% from 6.92% year-over-year [8]. - The company reported a return on average assets of 1.06%, up 31 basis points from the previous year [3][4]. Strategic Initiatives - The launch of the "Every Day Better" campaign received positive feedback, enhancing the company's brand and culture [2]. - The company continues to focus on delivering products and services that align with customer goals, contributing to its strong performance [2].

Financial Data and Key Metrics Changes - The company reported earnings of $140 million, translating to an EPS of $2.19 per diluted share for the second quarter, indicating a positive momentum in financial performance [4] - Net interest income grew for the fifth consecutive quarter, with a reported increase of $11.9 million and net interest margin expanding by two basis points [19] - Total outstanding loans increased by 2.5% quarter-over-quarter, representing over 10% on an annualized basis [9] Business Line Data and Key Metrics Changes - Fee income rose by 7.2% sequentially, with total fees and commissions contributing $197.3 million to revenue [5][15] - The core C and I loan portfolio grew by 1.1%, driven by Native American lending and general business loans, while the specialty lending portfolio decreased by 1.6% [9] - Trading revenue increased by 31% from the prior quarter, reaching $30.5 million, as trading activity normalized [15] Market Data and Key Metrics Changes - The commercial real estate (CRE) business saw a quarter-over-quarter increase of 6.9%, primarily from multifamily housing, retail, and industrial projects [10] - The company maintained a loan-to-deposit ratio of 64%, positioning itself well for optimizing deposit pricing [6] Company Strategy and Development Direction - The company plans to launch a new mortgage finance line of business to support future loan growth, which is expected to enhance long-term sustainable growth [5][11] - The management emphasized a focus on organic growth, with M&A being a secondary strategy, indicating a selective approach to acquisitions [59][60] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in loan growth projections for the full year, citing robust growth in Q2 and strong pipelines across C and I and CRE [21] - The economic policy uncertainty is acknowledged as a risk factor, but it appears less significant than it did ninety days ago [22] Other Important Information - The company repurchased over 660,000 shares below $94 per share and redeemed $131 million of Tier two capital instruments, indicating a commitment to shareholder value [6][7] - Credit quality remains strong, with nonperforming assets decreasing to $74 million and a combined allowance for credit losses at 1.36% of outstanding loans [13][14] Q&A Session Summary Question: Expectations for margin trajectory behind net interest income - Management indicated satisfaction with margin behavior, attributing expansion to fixed asset repricing and deposit pricing optimization [28][29] Question: Pace of loan growth through the quarter - Management noted that loan growth built throughout the quarter, with expectations for continued growth in the second half of the year [40][41] Question: Competitive environment for loan yields - Management acknowledged strong competition in key markets, with some spread compression observed in the C and I sector [44][45] Question: Guidance for fee income and factors affecting it - Management expressed confidence in continued growth across various fee income lines, driven by strong performance in fiduciary and asset management [54][55] Question: Outlook for mortgage finance and expected balances - Management anticipates approximately $500 million in commitments by year-end, with a focus on operational risk management [86][88] Question: Expectations for deposit growth and funding loan growth - Management expects to continue growing deposits while maintaining a strong loan-to-deposit ratio, with cash flows from the bond and loan books supporting growth [108][109]

Financial Data and Key Metrics Changes - The company reported earnings of $140 million, or EPS of $2.19 per diluted share for the second quarter, indicating a positive momentum in financial performance [4] - Net interest income grew for the fifth consecutive quarter, with a loan to deposit ratio of 64% and total capital levels remaining robust, with TCE reaching 9.6% and CET1 reaching 13.6% [6][7] - Total outstanding loans increased by 2.5% quarter over quarter, translating to over 10% on an annualized basis [8] Business Line Data and Key Metrics Changes - Fee income increased by 7.2% sequentially, with total fees and commissions contributing $197.3 million to revenue [5][14] - The core C and I loan portfolio grew by 1.1%, while the specialty lending portfolio decreased by 1.6% [8] - The commercial real estate (CRE) business saw a significant increase of 6.9% quarter over quarter, primarily driven by multifamily housing, retail, and industrial projects [9] Market Data and Key Metrics Changes - The trading revenue, including trading-related net interest income, was $30.5 million, representing a growth of 31% from the prior quarter [14] - Assets Under Management (AUMA) increased by $3.9 billion to $117.9 billion, reflecting increased market valuations and continued new business growth [16] Company Strategy and Development Direction - The company plans to launch a new mortgage finance line of business to support future loan growth, which is expected to enhance long-term sustainable growth [5][10] - The management emphasized the importance of investing in talent and systems to enable future growth, despite the increase in current period expenses [5] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving the loan growth outlook set at the beginning of the year, despite acknowledging economic policy uncertainty as a risk factor [21][22] - The company expects net charge-offs to remain below historical norms, supported by strong credit quality across the loan portfolio [12][22] Other Important Information - The company repurchased over 660,000 shares below $94 per share and redeemed all $131 million of Tier two capital instruments [7] - The combined allowance for credit losses is $330 million, or 1.36% of outstanding loans, indicating a healthy reserve level [13] Q&A Session Summary Question: Expectations for margin trajectory behind NII - Management noted that margin behaved well in Q2, with good lift from fixed asset repricing and deposit pricing, expecting continued support for margin growth [27][28] Question: Loan growth pace through the quarter - Management indicated that loan growth built throughout the quarter, with expectations for continued growth in the second half of the year, particularly in C and I and CRE [36][39] Question: Competitive environment for loan yields - Management acknowledged strong competition in their markets, with some spread compression observed on the C and I side, but overall spreads are holding well [40][41] Question: Fee income guidance for the full year - Management expressed confidence in continued growth across various fee income lines, driven by strong performance in fiduciary and asset management, transaction card, and deposit service charges [49][50] Question: Outlook on mortgage finance and expected balances - Management expects to achieve approximately $500 million in commitments by the end of the year, with a utilization rate of around 25% to 50% [81][82] Question: Funding expectations for loan growth - Management indicated a strong loan to deposit ratio and expects to continue growing deposits, with cash flows from the bond book and loan book supporting funding needs [102][103]

Financial Data and Key Metrics Changes - Net income for Q2 2025, excluding notable items, totaled $24.5 million, up 7% from $22.9 million in Q1 2025 [5] - Reported a net loss of $27.9 million for Q2 2025 due to one-time losses from selling lower-yielding legacy securities and merger-related items [5] - Pretax pre-provision net revenue, excluding notable items, grew to $41.2 million in Q2 2025, up 17% from $35.2 million in Q1 2025 [6] Business Line Data and Key Metrics Changes - Total deposits grew to $15.9 billion, an increase of 10% from the prior quarter, driven by the acquisition of Territorial Bancorp [8] - Loans receivable increased to $14.4 billion, up 8% from the end of the prior quarter, reflecting the addition of Territorial's loan portfolio [9] - Organic loan production increased by 57% from Q1 2025, contributing to modest net growth in the legacy portfolio [10] Market Data and Key Metrics Changes - Average cost of interest-bearing deposits declined by 37 basis points quarter over quarter, and average cost of total deposits decreased by 22 basis points [8] - Broker deposits decreased by $183 million or 19% quarter over quarter, with the broker deposits ratio declining to 5% of total deposits [9] Company Strategy and Development Direction - The acquisition of Territorial Bancorp is seen as a strategic move to enter the Hawaii market, enhancing growth opportunities [4] - Strengthening the deposit franchise remains a key priority, with a focus on reducing broker deposit exposure and improving the cost of funds [8] Management's Comments on Operating Environment and Future Outlook - Management expects loan growth in 2025 to be at a high single-digit percentage rate, driven by improved frontline productivity and hiring [24] - The company anticipates net interest income growth in the high single-digit percentage range for 2025, despite the negative impact of delayed Fed rate cuts [25] Other Important Information - The company declared a quarterly common stock dividend of $0.14 per share, payable on August 15, 2025 [7] - The effective tax rate is expected to be approximately 14% for the third and fourth quarters, reflecting changes in California state tax apportionment law [26] Q&A Session Summary Question: Any updates on fee income expectations for the second half of the year? - Management highlighted positive drivers for fee income growth, including customer swap fee income and loan-related fees [30] Question: What is the average yield on new loan production? - The average yield on new production was approximately 6.76% [67] Question: What is the expected impact of the Territorial acquisition on cost savings? - Management indicated that there are still integration and cost savings expected in the second half of the year, but specifics will be shared later [35] Question: How is the company viewing asset quality in the current environment? - Management expressed cautious optimism regarding asset quality, noting a decline in criticized loans and stable overall credit quality [50] Question: What is the target loan-to-deposit ratio? - The target loan-to-deposit ratio is up to 95%, with current levels below 91% [57]

Financial Data and Key Metrics Changes - The company reported record quarterly net income of $195.5 million, up from $189 million in the previous quarter [6] - Net interest income also reached a quarterly record of $547 million, driven by loan growth of $2.3 billion in the second quarter [6][10] - Total assets grew by $3.1 billion to $69 billion, including the impact of a $425 million preferred stock offering [11][16] Business Line Data and Key Metrics Changes - Residential mortgage activity increased slightly but remains muted in the current rate environment [8] - The property and casualty premium finance group saw over $1 billion in growth, while commercial real estate grew by $377 million [20][21] - The mortgage warehouse team grew by $213 million, indicating strong onboarding of new relationships [21] Market Data and Key Metrics Changes - The company experienced a 17% increase in deposits over the prior quarter, totaling $2.2 billion [10] - Loan growth for the first half of the year was $3 billion, representing a 12% annualized increase [11] - Non-performing loans as a percentage of total loans remained stable, with charge-offs for the quarter unchanged at 11 basis points [24] Company Strategy and Development Direction - The company aims for continued mid to high single-digit loan growth for the second half of the year, supported by strong pipelines [6][35] - Management emphasized a disciplined approach to growth, avoiding opportunities with unfavorable pricing or credit structures [7] - The company is cautiously optimistic about the overall business environment, with a focus on maintaining strong credit quality [24] Management's Comments on Operating Environment and Future Outlook - Management noted that credit quality remains very good, with a stable environment for non-performing loans and charge-offs [24] - There is a belief that the impacts of economic uncertainties will be limited due to strong underwriting standards [23] - The company is optimistic about the business environment as it enters the second half of the year, with strong pipelines in core markets [22][24] Other Important Information - The company continues to build tangible book value per share and has grown it every year since going public [16] - The recent preferred stock issuance will impact earnings per share calculations in the third quarter but will not affect operating net income [17][18] Q&A Session Summary Question: Loan growth expectations for Q3 - Management expects loan growth to be in line with historical trends, targeting mid to high single digits [35] Question: Sources of deposit growth - Deposit growth is broad-based, with significant contributions from commercial and consumer households [38] Question: Wealth management outsourcing progress - The conversion to the LPL platform is largely complete, and the company sees growth potential in the wealth management business [40] Question: NII growth sustainability - Management believes mid to high single-digit NII growth is reasonable given stable margins and asset growth [45] Question: Deregulation impact on M&A - The company is hopeful for regulatory adjustments that could facilitate growth and is open to acquisition opportunities [52] Question: Core C&I sentiment and growth - There is cautious optimism among core commercial clients, with sentiment improving compared to previous quarters [56] Question: Non-performing loans in CRE portfolio - The increase in non-performing loans is minor and attributed to a few specific credits, with overall management feeling confident [58] Question: Competitive pricing and loan yield compression - There has been some margin compression, but the company maintains a disciplined pricing strategy [66] Question: Capital targets and CET1 ratios - The company views a 10% CET1 ratio as a floor and expects gradual growth in capital with earnings [111]

Financial Data and Key Metrics Changes - The company reported record quarterly net income of $195.5 million, up from $189 million in the previous quarter, representing a growth of approximately 2.6% [5] - Net interest income also reached a record high of $547 million, driven by loan growth of $2.3 billion in the second quarter, which reflects a 19% annualized increase [5][10] - Total assets grew by $3.1 billion to $69 billion, including the impact of a $425 million preferred stock offering [11] Business Line Data and Key Metrics Changes - Residential mortgage activity increased slightly but remains muted in the current rate environment, with the company managing expenses to protect financial results [7] - The property and casualty premium finance group saw growth of over $1 billion, while commercial real estate grew by $377 million and mortgage warehouse grew by $213 million [19][20] - Non-interest income totaled $124.1 million, up approximately $7.5 million from the prior quarter, with increases in mortgage banking and wealth management revenue [13] Market Data and Key Metrics Changes - The company experienced a 17% increase in deposit growth, amounting to $2.2 billion on an annualized basis, which helped fund the strong loan growth [9] - The net interest margin for the quarter remained stable at 3.54%, indicating effective management of interest income and expenses [6][12] Company Strategy and Development Direction - The company aims for continued mid to high single-digit loan growth for the second half of the year, supported by strong pipelines and disciplined growth strategies [5][21] - Management emphasized a client-first approach, focusing on delivering sophisticated financial solutions while maintaining expense discipline [26] - The company is cautiously optimistic about the overall business environment, with a focus on maintaining strong credit quality and managing risks effectively [22] Management's Comments on Operating Environment and Future Outlook - Management noted that credit quality remains strong, with non-performing loans stable and charge-offs unchanged from the previous quarter [22][23] - There is a belief that the impacts of economic uncertainties will be limited due to strong underwriting standards and a diversified portfolio [21] - The company is optimistic about the potential for M&A activity, driven by market dynamics and opportunities arising from regulatory changes [51][92] Other Important Information - The company continues to build tangible book value per share and has grown it every year since going public [15] - The recent preferred stock issuance will impact earnings per share calculations in the third quarter, but not operating net income [16][17] Q&A Session Summary Question: Loan growth expectations for Q3 - Management expects loan growth to remain in the mid to high single digits based on the June 30 balance [33][34] Question: Sources of deposit growth - Deposit growth is broad-based, with significant contributions from commercial and consumer households [36] Question: Wealth management outsourcing progress - The conversion to the LPL platform is largely complete, and the focus is now on serving clients and growing the wealth business [37] Question: NII growth sustainability amid deposit competition - Management anticipates mid to high single-digit NII growth, supported by stable margins and asset growth [43][46] Question: Impact of deregulation on the company - Management is hopeful for regulatory adjustments that could facilitate growth and acquisition opportunities [51] Question: Borrower sentiment and loan growth - Borrower sentiment is cautiously optimistic, with improved confidence in the economic environment [111] Question: Non-performing loans in the CRE portfolio - The increase in non-performing loans is attributed to a few specific credits, but overall management remains confident in the portfolio's health [96]

Financial Data and Key Metrics Changes - The company reported net income of $13.2 million or $0.68 per share, an increase from $12.2 million and $0.63 per share in the previous quarter, reflecting a growth of $1.5 million or $0.07 per share when excluding infrequent items from Q1 [8] - Net interest income was $37.2 million, up by $763,000 or 2% on a linked quarter basis, with the margin increasing by seven basis points to $2.36 [8][9] - Non-interest income totaled $17.1 million in Q2, adjusted for a Q1 sale leaseback net gain, this represented an increase of $1.4 million or 9% [9] Business Line Data and Key Metrics Changes - Wealth Management revenues were $10.1 million, up by $229,000 or 2%, driven by increased transaction-based and seasonal tax servicing fee income, although asset-based revenues saw a modest decline [9] - Mortgage banking revenues totaled $3 million, an increase of $730,000 or 32%, with the mortgage pipeline at $102 million, up by $6 million or 7% from the previous quarter [10] Market Data and Key Metrics Changes - Total loans increased by $44 million or 1%, with commercial loans rising by $57 million or 2%, while residential loans decreased by 1% [12] - End market deposits were up by $30 million or 1% from the end of the first quarter and by $47 million or 9% year-over-year [12] Company Strategy and Development Direction - The company is focused on enhancing its wealth management team and has finalized the conversion of its core wealth management system to improve customer experience [5][6] - There is an ongoing strategy to explore potential expansion opportunities in Massachusetts, particularly in light of recent market consolidations, while maintaining a focus on organic growth [22][24] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about loan growth, particularly in the commercial sector, with a pipeline of approximately $1.4 billion, indicating a positive outlook for the second half of the year [35] - There is a cautious optimism regarding borrower sentiment, with management noting a level of uncertainty in the market but also recognizing some positive investment activity [38][39] Other Important Information - The company’s asset and credit quality metrics remain solid, with non-accruing loans at 51 basis points and past due loans at 27 basis points [12] - The allowance for loan losses totaled $41.1 million, providing coverage of 157% for non-performing loans [13] Q&A Session Summary Question: How is the company thinking about net interest margin and Fed rate cuts? - Management expects modest expansion in net interest margin for Q3, with higher deposit costs impacting projections [18] Question: What is the mix of mortgage originations between purchase and refinance? - Approximately 75% of mortgage originations are related to the purchase market, with a predominant mix of thirty-year fixed loans [20][21] Question: Is there a strategy for expansion into Massachusetts? - Management is considering opportunities in Massachusetts but is focused on building out existing locations in Rhode Island first [22][24] Question: What is the sentiment of borrowers compared to previous quarters? - Borrower sentiment is cautiously optimistic, with some investment activity noted, but uncertainty remains in the market [38][39] Question: Can the company expect similar levels of derivative income in the future? - Management leans towards a more normalized level of derivative income, as it is hard to predict [40] Question: What is the status of non-performing loans? - There is a potential exposure to a broadband contractor that filed for Chapter 11, with appropriate reserves in place [53] Question: How is the company addressing net outflows in the Wealth Management Unit? - The company has added talent and completed a core system conversion to improve client service and experience [29][30]