中美酒店服务理念差异

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我在纽约顶奢酒店伺候老钱:赚钱多,但想回国
Hu Xiu· 2025-06-10 01:42
Core Insights - The article discusses the experiences of Anna, a recent graduate working as a room manager at a luxury private hotel in New York, highlighting her career aspirations and challenges in the hospitality industry [1][2][3]. Group 1: Career and Education - Anna graduated from Les Roches, a prestigious hotel management school, and has completed internships at Hyatt and Langham, leading to her current position at The Ned NoMad [2][4]. - She invested approximately 2 million RMB in her education, which she estimates she can earn back in two and a half years based on her current salary [3]. Group 2: Work Environment and Culture - The hotel industry in the U.S. offers significantly higher salaries for entry-level positions compared to China, with interns earning between 3,000 to 4,000 USD per month [4][6]. - Anna describes the service culture in the U.S. as one that emphasizes employee dignity and respect, contrasting it with the more subservient approach often seen in China [9][28]. Group 3: Safety and Personal Experiences - Anna expresses concerns about safety in the U.S., recounting a traumatic experience related to gun violence in Chicago, which has influenced her desire to return to China [13][19]. - She highlights the challenges of managing a diverse team in the U.S., particularly the complexities of communication and potential accusations of discrimination [23][25]. Group 4: Future Aspirations - Anna plans to return to China, aiming for a managerial position in a luxury hotel, with expected salaries ranging from 20,000 to 40,000 RMB per month [30][32]. - She also expresses interest in pursuing a career in media, sharing insights about the luxury hotel industry and educating the public on service expectations [32][34].