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暑期提前避免旅游乱象:贵州市场监管局约谈五大涉旅平台
Cai Jing Wang· 2025-08-08 14:51
Core Viewpoint - The Guizhou Provincial Market Supervision Administration has conducted a centralized interview with five online travel platforms (OTAs) to address potential monopolistic practices and other irregularities, marking a shift from post-event penalties to proactive compliance guidance [1][5][6]. Summary by Relevant Sections Regulatory Actions - The interview targets prominent violations such as forced "choose one" behavior, price intervention through technology, order cancellation with price hikes, and price fraud [2][3][5]. - Platforms are required to strictly adhere to laws including the Price Law and the Anti-Monopoly Law, with immediate self-inspection mandated [5][6]. Market Irregularities - Common issues include forced "choose one" practices that limit merchants' autonomy, price intervention through automated systems leading to non-transparent pricing, and unilateral order cancellations that harm consumer rights [2][3][4]. - Price fraud and misleading promotions, such as fictitious original prices and "yin-yang menus," are also prevalent [3][4]. Consumer Complaints - Data from the "Electric Complaint Treasure" platform indicates a significant rise in complaints against OTAs, with issues primarily related to refunds, online fraud, and service quality [3][7]. - The increase in complaints correlates with peak travel periods, highlighting the urgency for regulatory intervention [7]. Industry Challenges - The emergence of price irregularities is attributed to market monopolies, the power dynamics between merchants and platforms, and information asymmetry faced by consumers [8]. - Recommendations for healthy industry development include strict self-regulation by platforms, enhanced law enforcement, and the establishment of a robust credit evaluation system [8].