Core Insights - A small ammonia enterprise in Dongtai discovered a 30,000 yuan bank acceptance bill that had expired for over four years, highlighting the challenges faced by small businesses in managing financial instruments [1] - Jiangnan Rural Commercial Bank intervened to facilitate communication between the bill holder and the issuer, demonstrating a customer-centric approach in financial services [2] Group 1: Financial Instrument Management - The bank acceptance bill was overlooked during personnel changes within the company, emphasizing the importance of diligent financial management in small enterprises [1] - The bill's expiration led to difficulties in redemption, as multiple endorsements complicated negotiations with the issuer [1] Group 2: Customer-Centric Financial Services - Jiangnan Rural Commercial Bank's operational management department took proactive steps to assist the bill holder, showcasing a commitment to customer service [1][2] - The bank's "small circle service team" engages with communities and businesses, reflecting a flexible and responsive service model that prioritizes client needs [2]