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亚马逊在美国为“会员陷阱”支付 25 亿美元天价和解金
Sou Hu Cai Jing· 2025-09-26 00:20
Core Points - The FTC's investigation into Amazon began in 2023, focusing on two main allegations regarding violations of consumer rights and choices [1] - Amazon has agreed to a settlement totaling $2.5 billion (approximately 178.24 billion RMB), which will be divided into two parts [1] - Internal documents revealed that Amazon executives were aware of the non-compliance issues related to subscription and cancellation processes [1] - Amazon's subscription business has been described internally as a "dark world," with misleading practices identified as a systemic issue [1] Settlement Details - The settlement includes a civil penalty of $1 billion (approximately 71.3 billion RMB), marking the largest fine ever imposed by the FTC in similar cases [1] - An additional $1.5 billion (approximately 106.95 billion RMB) will be allocated for consumer compensation, benefiting around 35 million consumers affected by involuntary registrations or delayed cancellations [1] - The FTC's consumer compensation amount is the second highest in its history [1] Company Response - An Amazon spokesperson stated that the company has always complied with the law and views the settlement as a way to move forward and focus on innovation for customers [1] - The company has not yet disclosed the specific process for affected users to claim the $1.5 billion in compensation, but plans to release this information soon [1]