Core Viewpoint - The Ministry of Industry and Information Technology (MIIT) has reported significant advancements in digital services aimed at enhancing accessibility and convenience for the elderly, with a focus on the "Ten Heartwarming Services in Information Communication" initiative [1][2][3] Group 1: Service Improvements - The "One-Click Call to Human Customer Service" for the elderly has served over 650 million people [1][2] - 3,092 websites and apps related to the lives of the elderly have completed accessibility and barrier-free modifications, improving service convenience and accessibility [1][2] - Online processing of telecom services now covers over 91% of various telecom business transactions, with video customer service reaching over 60 million users [1] Group 2: Enhanced Safety and User Rights - Over 250 million secondary numbers have been renewed in bulk, and more than 1 billion internet application unbindings have been processed [2] - New features have been introduced to protect user rights, including the ability to view and disable sensitive permission records, enhancing personal information security [2] - The promotion of "Do Not Disturb" services and personalized features like intelligent answering and call verification reminders aims to safeguard user tranquility [2] Group 3: Future Directions - MIIT plans to continue focusing on public concerns, enhancing digital service supply, and promoting transparent consumption practices [3] - There will be an emphasis on improving digital products and services for the elderly and disabled, as well as expanding the coverage of the "Secondary Number Renewal" initiative [3] - The establishment of a long-term governance mechanism for personal information protection in apps is also a priority to enhance public satisfaction and security [3]

Core Viewpoint - The Ministry of Industry and Information Technology (MIIT) is promoting the "Ten Heartwarming Services in Information Communication" to enhance digital services and protect user rights, with significant progress reported in various areas [3][5]. Group 1: Service Improvements - Telecom business processing has become more convenient, with online services covering over 91% of telecom operations and video customer service reaching over 60 million users [3]. - The initiative has led to the implementation of standardized telemarketing measures and improved user notifications for services like automatic renewals [3]. Group 2: Senior Citizen Services - Digital services for the elderly have been enhanced, with dedicated service areas in telecom outlets and priority processing for senior citizens [3]. - Over 6.5 billion service interactions have been recorded through a dedicated hotline for elderly users, and 3,092 websites and apps have undergone accessibility improvements [3]. Group 3: Security and Privacy Enhancements - The telecom sector has renewed over 250 million secondary numbers and processed over 1 billion unbinding requests for internet applications [3]. - New features have been introduced to protect user privacy, including the ability to view and manage sensitive permissions on devices [4]. Group 4: Future Directions - MIIT plans to continue focusing on public concerns, enhancing digital service offerings, and promoting better consumer experiences [5]. - The ministry aims to expand the coverage of secondary number renewals and improve personal information protection mechanisms [5].