Core Insights - The decline in the usage of the "unable to complete tasks" window reflects an improvement in government service efficiency [1][2] - The initial purpose of the "unable to complete tasks" window was to provide a "green channel" for citizens facing obstacles in routine administrative processes [1] - The transformation of citizens' "problem lists" into a "performance list" for party members has contributed to reducing the number of unresolved issues [1] Summary by Sections - **Government Efficiency Improvement** - The decrease in visitors at the "unable to complete tasks" window indicates enhanced government service efficiency [2] - The establishment of this window was initially aimed at addressing common pain points such as missing documents, complicated processes, and rigid policy execution [1][2] - **Systematic Changes and Coordination** - The coldness of the "unable to complete tasks" window is also a result of improved institutional mechanisms that facilitate cross-departmental coordination [2] - New systems allow for online and offline submission of requests, triggering a full-cycle process that includes acceptance, precise forwarding, collaborative handling, and tracking [2] - This mechanism helps prevent delays and ensures timely processing of citizen requests, thereby enhancing overall service quality [2] - **Ongoing Commitment to Citizen Needs** - The "unable to complete tasks" window serves as a reminder for party members to continuously focus on citizen needs and improve their performance capabilities [2] - It remains a safety net for citizens facing difficulties, ensuring that help is available when needed [2]