步履不停，优无止境。"十四五"以来，国网白银供电公司紧密围绕卓越供电服务体系建 设，聚焦客户需求多样化，笃行务实，持之以恒，不断创新服务模式、强化服务举措，用充 足可靠的电力绘就了产业振兴的画面，用优质贴心的服务让城市发展充满了色彩和温度。 主动走访对接各级重点项目，开辟办电"绿色通道"；持续深化"三零""三省"服务，大力推 广"一证办""刷脸办"，不断提高办电速度，助推营商环境再优化。累计服务36个重点项目平 稳落地，开展"供电+能效服务"，主动上门走访48家重点企业，解决客户用电诉求17条，帮 助客户降低用电成本960万元；全面落实"三零服务"为各类民营经济组织客户节约办电成本 870万元，为高压接入工程投资配套资金5500万元，种种举措赢得了客户一致好评。 深化"网格"，电亮乡村和美生活 "硬核"支撑，托举企业高质量发展 "以前需要自己拿着资料跑几趟才能办成事，现在不用出门服务就送上门了，真是越来 越便捷！"回忆起前期办理用电手续的场景，白银时代瑞象新材料科技有限公司项目负责人 李正哲不禁感叹道，"供电公司安排专人为我提供服务，还全程跟进项目进度，让我非常省 心！" 据了解，时代瑞象新材料科技有限公司在 ...

Core Viewpoint - The article highlights the dedication and efficiency of the grid manager, Awang Zaxi, and his team in ensuring reliable electricity supply and addressing customer needs in Qiongjie County, Tibet, showcasing the importance of local service in the power supply industry [1][15]. Group 1: Daily Operations - Awang Zaxi is responsible for managing a grid area with 1 ten-kilovolt line, 20 public transformers, and 37 dedicated transformers, serving 2026 households, including important electricity users [3][15]. - The team conducts daily inspections and maintenance, addressing issues such as user-reported power outages and equipment malfunctions [4][6]. - Zaxi emphasizes the importance of vehicle safety for operational efficiency, noting a flat tire before a scheduled inspection [3][6]. Group 2: Customer Service - The team promptly resolves customer issues, such as a power outage due to insufficient payment, by explaining the process for restoring service [4][6]. - Zaxi assists a senior citizen by replacing an outdated electrical component at his own expense, demonstrating a commitment to customer care [9][11]. - The company maintains a proactive approach to customer service, regularly inspecting key facilities like the Yala Xiangbu Industrial Company to ensure stable power supply [11][15]. Group 3: Service System Development - The company has established 129 service teams and 3 township power supply stations across Tibet, enhancing service efficiency and coverage [15]. - The implementation of a grid-based service model allows for resource sharing and improved problem-solving capabilities [15]. - The focus on customer service improvement aims to provide convenient and efficient electricity services to all users in the region [15].