Group 1 - The phenomenon of fee refunds is increasingly gaining attention in the investment sector and should be viewed as an opportunity for self-reflection and service optimization rather than a setback for industry development [1] - The emergence of refund requests reflects changes in the market environment and the evolving demands of investors, who are now more knowledgeable and have higher expectations for service professionalism and transparency [1][2] - Investment institutions should adopt an open mindset towards fee refunds, viewing them as feedback on service quality and investment outcomes, and use this feedback to improve their services and enhance customer satisfaction [1] Group 2 - Reliable service is essential for conveying new investment concepts, as investors seek not only short-term returns but also long-term stable strategies and sound asset allocation [2] - Investment institutions are encouraged to provide comprehensive market analysis and investment advice, helping investors develop correct investment perspectives and avoid impulsive behaviors [2] - Educating investors through seminars, training courses, and online interactions is crucial for improving their financial literacy and risk recognition abilities, enabling them to make informed investment decisions [2]