司机诉求解决
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四项重点举措解决货车司机突出诉求
Xin Lang Cai Jing· 2025-12-25 19:23
Core Insights - The Ministry of Transport has implemented measures to address the needs of the 38 million truck drivers in China, focusing on their concerns and improving their working conditions [1][2] Group 1: Driver Support Initiatives - The Ministry of Transport has launched the 12328 hotline for truck drivers, achieving a response rate of 97%, a resolution rate of 85%, and a satisfaction rate of 89% [1] - A total of 863 standardized "Driver Homes" have been established nationwide, providing five basic services for free, including parking, hot water, meal heating, showers, and laundry [1] Group 2: Addressing Common Issues - The Ministry has conducted a special campaign to tackle issues related to truck sales, including "套路运" and "套路贷," and has launched the "车险好投保" platform to address insurance difficulties [2] - Measures have been taken to assist 188,000 truck drivers in recovering 1.25 billion yuan in overdue freight payments by restricting 6,000 dishonest freight owners from shipping [2] - The Ministry has also worked on regulating freight platform fees, benefiting 6.2 million drivers, and has implemented standardized law enforcement practices [2] Group 3: Additional Support Programs - The Ministry of Transport, in collaboration with the All-China Federation of Trade Unions, has initiated the "护航行动" to provide support services for truck drivers involved in accidents during transportation [2]