中新网9月28日电 国新办28日上午就中秋国庆假期交通运输服务保障有关情况举行新闻发布会。会上， 交通运输部副部长李扬介绍，今年5月，交通运输部联合全国总工会在全国范围内开展了高速公路服务 区"司机之家"标准化规范化提升行动。这个提升行动的目的是进一步改善司机的停车休息环境，为他们 提供更便捷、更周到的服务。 二是完善功能设施。针对司机具体、切实的诉求，提供五项免费服务，包括停车休息、热水供应、饭菜 加热、淋浴、洗衣。各地也可结合本地实际，提供便利店、加油充电、车辆维修、政务办理等个性化服 务，目的就是让司机安心停车，安心休息。 [ 责编：袁晴 ] 三是便利查找渠道方面。为了便于大家用好"司机之家"，交通运输部提供了便利查找的渠道，在交通运 输部官方公众号已经发布了完成改造提升的800多个标准化规范化的"司机之家"名单。到今年年底，还 要再完成200个新建标准化规范化"司机之家"，今年的目标是完成1000个。为了更好地为司机服务，在 主要的导航平台和货运平台提供查找服务。 一是持续提升12328热线货车司机接诉即办工作，畅通司机维权服务渠道。二是开展"货车司机护航"专 项行动。会同有关部门针对货车司机在途可能 ...

Group 1 - The highway freight transport sector accounts for over 70% of the transportation of production and daily living materials in society, involving approximately 38 million truck drivers [1] - The Ministry of Transport and the All-China Federation of Trade Unions have initiated a standardization and enhancement action for "Driver's Home" in highway service areas, with 100 service areas in provinces like Liaoning, Jiangsu, and Zhejiang already renovated [1] - Renovated "Driver's Home" facilities will provide at least 20 truck parking spaces, 2 shower rooms, 2 washing machines, and will operate 24 hours a day, offering free basic services such as parking, hot water supply, meal heating, and showers [1] Group 2 - In July, the China Road Transport Association organized major freight platform companies to sign a self-discipline convention, committing to 10 public promises including real-name registration for cargo owners and timely settlement of freight [2] - As of June 2023, the total number of truck driver union members reached 5.9 million, with 12,000 new industry union federations established at the city and county levels [2] - In 2024, a total of 276 million yuan will be allocated by various trade unions to provide specialized services for truck drivers, directly benefiting over 3.27 million drivers [2] Group 3 - The "Warm Journey" initiative has executed 60 public welfare projects, providing insurance and mutual aid services, covering 12.14 million truck drivers [4] - The 2025 "Warm Journey" initiative has launched with 29 projects planned, expected to cover over 6 million truck and taxi drivers [4]

Core Viewpoint - The Chinese government is enhancing the legal rights and protections for truck drivers, who are crucial to the efficient operation of the logistics industry, through various initiatives and policies aimed at improving their working conditions and support services [1]. Group 1: Improving Working Environment - The Ministry of Transport has introduced policies to create a unified, open, and fair market environment for truck drivers, including the "Action Plan for High-Quality Development of the Road Freight Industry" and seven supporting policies [2]. - Over 12.5 million online service transactions for truck drivers were recorded in the first half of this year [2]. - The 12328 transportation service supervision hotline serves as a key channel for truck drivers to understand policies and voice complaints [2]. Group 2: Driver Support Initiatives - A special action called "Protecting Truck Drivers" has been launched, promoting mutual insurance for drivers, with over 130,000 drivers in Shandong and Henan covered [3]. - The initiative provides health insurance, legal assistance, and psychological counseling, with a maximum payout of 40,000 yuan for serious medical expenses [3]. Group 3: Enhancing Parking and Rest Facilities - The Ministry of Transport and the All-China Federation of Trade Unions are renovating 1,000 standardized highway service areas into "Driver Homes," with the first 100 completed [4]. - Renovated "Driver Homes" will offer at least 20 parking spaces, 2 shower rooms, and 24-hour services, including free basic amenities [5]. Group 4: Ensuring Fair Compensation - Major freight platforms have signed a self-regulation agreement to protect truck drivers' rights, focusing on strict cargo source audits and reducing excessive fees [7]. - The agreement includes measures to prevent low freight rates and ensure timely payment for services rendered [7]. - The freight platform Huolala is expected to reduce commission fees by 230 million yuan this year due to the new agreement [7].

Core Viewpoint - The article emphasizes the importance of effective public service delivery by not only providing services but also engaging in meaningful interactions with the community to better understand and meet their actual needs [1][2]. Group 1: Public Service Initiatives - The Ministry of Transport and the All-China Federation of Trade Unions have announced plans to upgrade over 1,000 "Driver's Homes" in highway service areas by April next year, aiming to improve the parking and resting conditions for truck drivers [1]. - A street official in Hangzhou has taken a hands-on approach by working as a delivery rider for 60 days to understand the real needs of delivery workers, completing 330 orders and traveling approximately 2,900 kilometers [1]. Group 2: Addressing Community Needs - There are over 200 million flexible workers in China, including about 38 million truck drivers, highlighting the necessity to extend public services to these groups to ensure equitable access to development benefits [1]. - Recent improvements in working conditions for frontline workers include subsidies for extreme weather and the establishment of rest areas for outdoor workers, reflecting the "investment in people" philosophy [1]. Group 3: Service Optimization Challenges - The effectiveness of service stations for delivery riders has been hindered by poor location choices and a lack of understanding of riders' time constraints, indicating that services must be tailored to actual usage patterns [2]. - The evolution of "Driver's Homes" has been informed by feedback from truck drivers, leading to enhancements such as free services, discounted meals, and personalized offerings, which have increased their popularity [2]. Group 4: Broader Implications for Governance - The needs of individuals evolve from basic survival to seeking respect and value, necessitating ongoing engagement and adaptation of services to meet these changing demands [3]. - New employment groups, such as delivery and courier workers, are not only beneficiaries of public services but also potential contributors to grassroots governance, enhancing community engagement and support [3].

Core Viewpoint - The article highlights the inspiring journey of Liu Taona, a single mother and a successful driver for Huolala, showcasing her determination to improve her life and provide for her daughter through hard work and resilience [2][4]. Group 1: Personal Journey - Liu Taona transitioned from a difficult personal life, including a divorce and debt, to becoming a dedicated Huolala driver, motivated by the desire to support her daughter and achieve financial stability [5][10]. - She has successfully paid off her debts within a year of joining Huolala, demonstrating her commitment and work ethic [5]. Group 2: Work Experience - Liu Taona's work involves transporting heavy goods, and she has established a loyal customer base who appreciate her efforts as a female driver [5][6]. - She emphasizes her physical capability and determination to prove herself in a male-dominated field, often receiving support and respect from her clients [6][11]. Group 3: Future Aspirations - Liu Taona aims to purchase a second-hand van to facilitate her work and visit her daughter more easily, or alternatively save enough money for a house down payment [9][10]. - She expresses a strong desire to improve her living conditions and provide a stable home for her daughter, reflecting her long-term goals [10][12]. Group 4: Huolala's Support - The introduction of the "Driver Home" service by Huolala provides essential facilities for drivers, enhancing their work experience and overall well-being [10][11]. - Liu Taona actively participates in Huolala's activities to improve her skills and knowledge, indicating the company's commitment to driver development [11].

Group 1 - The Ministry of Transport and the All-China Federation of Trade Unions issued a notice to enhance the standardization and improvement of "Driver's Home" facilities at highway service areas, aiming to renovate existing facilities and construct new ones by the end of September 2023 [1] - By April 2026, the goal is to add and renovate over 1,000 standardized "Driver's Home" facilities across the country, focusing on reasonable planning of functional areas and ensuring essential services are available [1] - The "Driver's Home" facilities will provide free basic services for truck drivers, including rest areas, dining, hot water, showers, and laundry, along with additional services like convenience stores, fuel charging, vehicle maintenance, emergency rescue, and administrative services [1] Group 2 - Huolala has integrated over 1,900 "Driver's Home" facilities into its driver app, optimizing commission reduction algorithms and dynamically adjusting pricing based on supply and demand, which is expected to lower commissions by approximately 230 million yuan this year [2] - The Ministry of Transport plans to accelerate the construction of "Driver's Home" facilities in high-traffic highway service areas, ensuring that newly built or renovated facilities display standardized signage [2]