Group 1 - The core event involved a barbecue restaurant in Hubei that gained significant attention due to the owner's decision to offer a free meal to all customers after a sudden power outage, transforming a potentially negative experience into a positive one [1][9] - The restaurant's owner used a loudspeaker to announce that all tables would be exempt from payment and that unfinished food could be packed to take home, which delighted customers and garnered applause [1][9] - This incident highlights the importance of customer respect and proactive problem-solving in the service industry, contrasting with businesses that may deflect responsibility during crises [1][9] Group 2 - From a legal perspective, restaurants have a duty to ensure the safety of their customers, and failure to do so during incidents like power outages can lead to civil liability [4] - Customers cannot unilaterally refuse to pay for their meals unless the restaurant offers to waive the charges; the relationship between the customer and the restaurant is governed by a service contract [6][7] - The positive public response to the owner's actions illustrates that a generous approach can lead to long-term customer loyalty and free advertising, outweighing the immediate financial loss [9][10]