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奶茶外卖“隐形门槛”:一杯不够起送,两杯喝不完
Qi Lu Wan Bao Wang· 2025-09-23 11:49
Core Viewpoint - The article discusses the rising issue of high minimum order fees in the milk tea industry, which forces consumers to purchase additional items to meet delivery thresholds, leading to dissatisfaction and complaints among customers [1][10][15]. Group 1: Minimum Order Fees - Many milk tea brands have set minimum order fees ranging from 15 to 25 yuan, while several individual products are priced below these thresholds, making it difficult for consumers to place single-item orders [3][5]. - For instance, "霸王茶姬" has a minimum order fee of 20 yuan, while many of its products are priced at 17 yuan, leaving consumers needing to purchase additional items to meet the fee [3][5]. - The minimum order fee is calculated based on the original price of the products and does not include delivery fees, which can lead to additional costs for consumers even after meeting the minimum order requirement [5][6]. Group 2: Company Policies and Consumer Impact - The minimum order fees are set by the companies' headquarters and are not subject to change by individual stores, which often suggest consumers purchase low-cost items to meet the requirements [6][7]. - The rationale behind setting these fees is to cover operational costs, as low-priced items may not be profitable after accounting for ingredients, platform fees, and delivery costs [7][12]. - Consumers have expressed frustration over the high minimum order fees, which they feel create unnecessary barriers to purchasing single items, potentially deterring them from making purchases altogether [9][10][15]. Group 3: Regulatory Context - There are no specific national regulations governing the setting of minimum order fees, but recent guidelines from regulatory bodies suggest that these fees should be set reasonably based on various factors, including product pricing and delivery distance [11][12]. - Experts recommend that minimum order fees should be linked to the prices of the products sold, and if the fees exceed the prices of most items, they may be deemed unreasonable [10][15]. - The market supervision authorities emphasize that businesses should transparently display their pricing standards, allowing consumers to make informed choices [12][13].