Core Viewpoint - The company has achieved a "zero complaint" service record by enhancing customer satisfaction through efficient service delivery and proactive communication [1][8]. Group 1: Smart Service Implementation - The company has established a "customer demand full-process closed-loop management system" that generates a dedicated service file from the moment a customer submits an electricity application, improving service efficiency by over 60% [3][5]. - An intelligent voice calling system was launched to verify customer information, completing checks for 12,000 households within three days [3]. Group 2: Rapid Response Mechanism - The company has implemented a "rapid response mechanism" to address power outages, ensuring timely repairs, as demonstrated by a quick response to a restaurant's power failure during peak hours [4][5]. - A dedicated customer manager helped a large client save nearly 20,000 yuan per month by suggesting an adjustment in billing methods [5]. Group 3: Caring and Community Engagement - The company provides personalized services, such as checking electrical lines for elderly residents and assisting farmers with irrigation power solutions, fostering a sense of community [7]. - Community service teams have proactively replaced outdated wiring for disabled residents and offered home visits for those with mobility issues, enhancing the warmth of service [7]. Group 4: Future Commitment - The company aims to maintain its "zero complaint" status by continuously aligning its services with customer needs, ensuring that every unit of electricity delivered carries a sense of warmth [8].