Group 1 - Xiaomi officially launched the "10-Year Free Repair Service" for its air conditioners, aiming to elevate service standards in the industry [2][3] - The service covers all categories of air conditioners, including wall-mounted, floor-standing, and central air conditioning systems, emphasizing the long usage cycle and repair difficulty of central air conditioners [3] - Xiaomi's initiative is positioned as a cost-saving measure for users, as they will not incur any expenses for repairs during the 10-year period [3] Group 2 - Gree's market director, Zhu Lei, responded to Xiaomi's announcement by highlighting that Gree had previously introduced a similar 10-year free repair service in 2021, backed by 30 years of market validation [2] - Zhu Lei criticized Xiaomi's approach, suggesting that true confidence in product quality should be demonstrated through reliability rather than promises, referencing Gree's established track record [2] - He called for the industry to follow suit with a 10-year warranty on central air conditioning, framing it as a testament to product quality [4]