Core Insights - The article highlights the evolution of delivery workers' experiences in Hangzhou, focusing on the introduction of digital tools and community support that enhance their work and social integration [6][10][12] Group 1: Technological Advancements - The introduction of the "小哥码" (Delivery Worker Code) in July 2024 has significantly improved access for delivery workers, allowing them to enter residential complexes more easily [7] - The "管理服务码" (Management Service Code) integrates multiple functions, including navigation to service stations and access to discounted meals, enhancing the efficiency of delivery operations [7][8] - AI assistants like "小饿" provide voice-activated support for delivery workers, helping them manage tasks and improve their service efficiency [8] Group 2: Education and Skill Development - The establishment of the "小哥学院" (Delivery Worker Academy) in collaboration with Zhejiang Open University aims to provide free education and skill training for delivery workers, addressing their educational needs [10] - The first phase of the "3个100" free education initiative has been completed, with 33 graduates, indicating a growing focus on lifelong learning for this workforce [10] Group 3: Community Engagement and Safety - The "社安卫士" (Community Safety Guardian) program integrates delivery workers into community safety networks, allowing them to report safety hazards and assist in emergencies [11] - The transformation of delivery workers into community contributors enhances their social recognition and fosters a sense of belonging within the urban environment [11][12] Group 4: Personal Growth and Recognition - The journey of delivery workers like Huang Xiaoqin illustrates the potential for personal and professional growth within the industry, as they transition from basic roles to leadership and community involvement [12] - Recognition of delivery workers' contributions is evident through awards and accolades, reflecting the changing perception of their roles in society [12]