Core Insights - The core viewpoint of the articles is the introduction of an innovative dual-track training model by the Capital Airport Security Company, which combines "30-second micro-videos" with scenario simulations to enhance security service quality and passenger experience [1][2]. Group 1: Training Innovation - The company has developed a micro-video training system that focuses on high-frequency scenarios in security checks, extracting six typical events from operational manuals and breaking down complex procedures into 30-second to 1-minute videos [1]. - The training emphasizes three key elements: "problem phenomena, standard actions, and script templates," allowing employees to quickly grasp service points during brief moments of downtime, reducing average daily learning time from 2 hours to just a few minutes [1]. Group 2: Practical Application - The training model is centered around practical application, identifying three main categories of high-frequency dialogue scenarios: passenger emotion management, special needs response, and policy explanation, with a total of 20 scenarios [2]. - Employees engage in role-playing exercises that simulate real-life situations, such as "passenger in a hurry to board" and "items needing re-inspection," enhancing communication skills through video playback and peer feedback [2]. Group 3: Future Developments - The Capital Airport Security Company plans to continuously iterate the micro-training system by expanding service scenarios and incorporating dynamic situational branches to further strengthen the security team's ability to provide precise services and adapt flexibly [2].