Core Viewpoint - The issue of express delivery insurance and compensation has gained significant attention, highlighting the gap between consumers and express companies regarding loss recognition and compensation amounts [1][3]. Group 1: Current Issues in Express Delivery Insurance - Many consumers are dissatisfied with the compensation received after paying for insurance, often receiving amounts far below the insured value or actual loss [3]. - The express delivery industry lacks a comprehensive insurance compensation mechanism, leading companies to create their own rules that may not favor consumers [3][5]. - Current regulations do not provide clear mandatory guidelines for insurance compensation, leaving consumers with limited options for dispute resolution [3][5]. Group 2: Proposed Solutions and Industry Recommendations - There is a need for the establishment of a transparent insurance system, including mandatory notifications of insurance rules and independent assessments for high-value items [6]. - A standardized tracking system for high-value items and the creation of a credibility record for express companies are recommended to enhance consumer trust [6]. - The industry must balance consumer protection with the operational viability of express companies, ensuring that any changes do not significantly increase consumer costs [8].