Core Viewpoint - The company, SF Express, will launch a "Delayed Compensation" service starting December 1, which allows customers to receive cash compensation for delivery delays caused by the company, marking a first in the industry for cash refunds [1] Group 1: Service Details - The service will initially be available in ten cities, including Shenzhen and Qingdao, with plans to expand nationwide [1] - Compensation will be based on a big data system that analyzes the entire delivery process, ensuring accountability is not solely placed on individual couriers [1] - The company will bear all costs associated with the compensation, meaning couriers will not be responsible for any payouts [1] Group 2: Compensation Standards - Compensation will be tiered based on the delay duration and the customer's membership level, with refunds ranging from 20% to 30% of the base shipping fee [1] - Members will receive an additional 5% to 10% increase on the base compensation amount depending on their membership tier [1] - Customers can choose to receive cash compensation or redeem it for higher-value shipping coupons, provided the delay meets the compensation criteria [1] Group 3: Exclusions - The company will not provide compensation for delays caused by customer changes, refusals, or natural disasters classified as force majeure [1]