Core Insights - The article highlights the humanized service approach at toll stations during the free highway passage period, showcasing the dedication of staff to ensure smooth traffic flow and customer satisfaction [1][3][4] Group 1: Humanized Service - Toll station staff actively engage with drivers, using various methods to expedite the process and ensure that as many vehicles as possible can benefit from the free passage [3][4] - Innovative techniques such as "three cars in parallel" and the use of backup ticket printers demonstrate the commitment to service efficiency and customer care [4][6] Group 2: Traffic and Customer Feedback - During the last two hours of the free passage period, traffic volume surged by 40%, while complaints decreased by 62%, indicating improved service quality [4] - Positive feedback from drivers, including personal stories shared on social media, reflects the warmth and humanity of the toll staff, transforming a routine process into a memorable experience [6] Group 3: Cultural Impact - The interactions between toll staff and drivers create a unique cultural moment, where the urgency of the service is balanced with a sense of community and shared experience [6] - The toll workers are seen as "guardians" of the policy, embodying the connection between government initiatives and public sentiment [6]